Clean Zone CPAP Cleaner

I purchased the device after seeing an ad on TV. Once I started using it was very good. After a short time had an issue with the device and dealing with the company was excellent. They replaced equipment without issue. Nice to deal with a company that values its customers and makes a product that is valuable. Should have purchased sooner.

Bottom Line: Yes, I would recommend this to a friend

Just got it, charged up (which by the way they don't tell you to charge from the wall plug, you need an adaptor plug that you can put the charging device in but I got it charged through my PC tower). Then they say put everything in the bag and turn it on but ohhhhhhhhhhhhh nooooooo, you need a large plastic bag to put their cleaning bag and device in.

You should be upfront with the people on how this works.

Bottom Line: No, I would not recommend this to a friend

Bought this at Bed Bath & Beyond. Got a good price. Can't attest to if it is killing germs or not. What it is doing is leaving a very foul odor embedded in the hose, head gear, and nasal pillow. Even after not using the cleaner and running my CPAP all night for several nights, the odor concentrates and is very strong when I go to turn the CPAP machine on at night. I literally have to let the hose, mask, and pillow vent for a minute before I can put it on my face for the night. This is not good.

I am a real buyer.

Bottom Line: No, I would not recommend this to a friend

I have had this machine for a couple of months now. Every time I use it I get a dusty substance all over the CPAP Machine and my nightstand! When I use my mask it has a weird smell to it. I figured everything would clear up but it did not, so I stopped using it! Waste of money!

Bottom Line: No, I would not recommend this to a friend

I have a great experience with this machine. Fresh every single time. It’s easy to use, very little time spent for the whole process. I do have a problem charging it, however. The red light indicating the machine is charging does not always come on. I’ve experienced this problem regularly and it gets to be very frustrating for me. Other than this I have no complaints.

Bottom Line: Yes, I would recommend this to a friend

This machine seemed to be a good investment at first. After a few weeks, I started hurting in my chest and back. After ruling other diagnoses out, I took antibiotics for a lung infection. My pain got better. After finishing the antibiotic, I also stopped using the Clean Zone 2 and the pain went away completely.

Bottom Line: No, I would not recommend this to a friend

I emailed to return one of two of the machines I purchased due to my CPAP breaking. No response by email so I called TopDog Direct to return one machine. The rep was short with me and rude. I had to drag it out of her how to go about returning the device. How hard would it be to explain the process and give the address? I explained that she might want to consider a different line of work since customer service is clearly not her forte'. She said "thank you for the compliment" and we parted ways. The device itself works fine but you have to wonder about a company that tolerates poor customer service.

Bottom Line: No, I would not recommend this to a friend

They are crooks and liars. Returned the CPAP cleaner and was told once they received the machine back that it takes 5 business days for a refund. I have been waiting for over two months and have called numerous times. I am filing a formal complaint with the Consumer Affairs Division in Washington, D.C. along with the state of Wisconsin and Indiana. BEWARE - CROOKS AND LIARS!

Bottom Line: No, I would not recommend this to a friend

On 2/24 I received a shipping order number for my replacement unit and an email explaining that the Covid19 outbreak has delayed replenishing the vendor's inventory. I appreciate that information.

Bottom Line: No, I would not recommend this to a friend

Why would a company "NOT" include a USB adapter for this unit. Without a USB Adapter, you can't use it?

Remember when you were a kid and received a Christmas gift without batteries and couldn't use it? I got the same feeling upon receiving this unit.

I bought a USB unit for less than $2.89 retail but it should have been included!

WHY WOULD you "NOT" include the USB?

Bottom Line: No, I would not recommend this to a friend

Ordered cleaner on 12/17/19. Upon receipt decided that it was too small for my CPAP. I returned the product and they received it on 1/15//2020. After several emails, I was told credit would be issued on 2/11/2020. Still waiting for credit. Every time I request information, I get a return email that they will contact me within 48 hours. Not a very reputable company.

Bottom Line: No, I would not recommend this to a friend