Having heard of this product by word of mouth, I decided to order it knowing the fact that it will not give me any premium channels other than a few "basic" channels. I purchased the product on January 3rd of 2015. I checked the status of delivery a week later and through FEDEX. It stated the estimated delivery date was for the 15th of January.
I proceeded to call customer service (which by the way, if you can not stand a heavy accent I recommend finding someone with a high amount of patience and stupidity tolerance to call) and was told that it "should arrive within 4 days". I asked if in the event that it does not, will I receive a full refund and the best they offered me on a $35.93 order was just $7.50. Then I proceeded to state that "They could not offer any more than that." I patiently waited, and the 19th rolled on by. I then checked the shipping status and my package had fallen off the grid all together and the estimated delivery date disappeared. Further into the week, it was not until the 27th that I received my package.
Once received, I tested the product out. I set up the entire system accordingly with the instruction manual provided. In the manual it even stated that you will not receive any more channels than just basic cable. However, on the ad & before you order by phone, it states you will receive thousands of new channels depending on your location.
I called this morning on January 29th, 2015 and received the worst service by phone ever. I was connected to another representative with a Jamaican accent and received poor assistance. She told me that I would not be able to get my shipping back, which I paid nearly $16.00 for and I would have to pay to return the product. I asked to speak with a manager and I was placed on hold. When someone finally answered, it sounded like the EXACT person that helped me before I was transferred. She tried to sound "native" to the American English language. She failed by the way. And once I started asking more and more questions, she lost control and began to sound like the lady that was supposed to transfer me to the "manager". At least this time the second person told me that I would be issued an RMA#, which by the way you shouldn't waste your time calling because you will rip your hair out. She also informed me that she can email me a return label and if I brought the package back to the post office (NOT FEDEX) I would not need to pay for shipping. I then asked why the previous person was not on the same page, she repeated her default statement for "being able to send the return label through email" and avoided all questions I had. She also blamed me for my location.
Point of this is that Clear TV has found a country with much poverty, willing to take any job possible to provide economic stability and being used by a wealthier company to provide cheap labor. And with cheap labor you get cheap service.
- Employee no. 1 - Alicia (IDB73)
- Employee no. 2 - Laquish (B02)
Good Luck.
Bottom Line: No, I would not recommend this to a friend
