Daily Burn Reviews

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Daily Burn

Overall Rating

2.9

84 Customer Reviews

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Summary

Daily Burn offers a range of fitness classes and programs you can follow anywhere—minimal equipment required. It’s one of many great options for getting in shape at home, but there are some drawbacks.

Pros

  • Excellent variety of fitness classes to choose from
  • Many users successfully lost weight/got in better shape
  • Generous free trial offer

Cons

  • The free trial will automatically enroll you in Premium Membership
  • Only one live class option per day
  • Some customers were billed after canceling their account

Customer Reviews

2.9 Stars out of 84 Reviews
5 Star:29% 4 Star:17% 3 Star:4% 2 Star:4% 1 Star:42%
52% Recommend This Service
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Posted on Jun 20, 2015

Billing Scam

By Heather , Milwaukee, WI

I will echo what the other reviews citing bad business/billing practices have said. They charge you without consent. I can't speak to the workout quality as I never had time to actually use the program. My review is based solely on the fact that I went online in my account settings and CANCELED my membership. The message on the screen when I did so stated I would no longer be billed. However, they switched my request to "pause membership", not my actual request to cancel. I look at my bank account today to see they started charging me after two months of no charges. I know for a fact that I did not "pause" my membership – I CANCELED it. Nice little racket they have going on here. If you give this company your credit card info be aware and watch your account like a hawk.

Bottom Line: No, I would not recommend this to a friend

Company Response from Daily Burn, Inc.

Aug 28, 2015

Hi Heather, if you haven't yet reached out to us about your previous account trouble, please do. We'll be able to help! support@dailyburn.com

Helpful Review? 23 People Have Voted

Posted on Jul 1, 2015

Scam

By Elise , Fort Wayne, IN

I can't speak to the effectiveness of the actual workouts because I signed up for it and promptly forgot about it. I am very active and love to exercise. I just never got into DailyBurn. However, I think a company screams scam when you enter your credit card information and never hear from them again. I had a subscription for three months and never got a single email from them. If they were really interested in keeping me fit, wouldn't they be emailing me and reminding me to work out and fulfill my fitness goals? Once I canceled, the emails started to stream in asking me to return and asked me to work out with them. I was so turned off at that point. I would never recommend it to anyone.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 14 People Have Voted

Posted on Jul 25, 2015

Terrible

By Tiffany , Leavenworth, KS

I canceled before my free trial was up yet they continue to charge me. I had to close my account and I wasn't able talk to a live person at DailyBurn. I hate it and wouldn't recommend it to anyone.

Bottom Line: No, I would not recommend this to a friend

Company Response from Daily Burn, Inc.

Aug 21, 2015

Hi Tiffany! We apologize for the trouble. Send support@dailyburn.com a note if you haven't yet and we'll look into this for you!

Helpful Review? 12 People Have Voted

Posted on Aug 4, 2015

Thieves

By cmi113, New Jersey, Verified Reviewer

I signed up for the free trial and decided it was not for me. I had just missed my deadline so I canceled the account as soon as I could after that. Despite this, the charges still continued to appear on my credit card. I tried to call the DailyBurn, but their phone number recording tells you that you can only be serviced via their website. I called my credit card company twice to dispute the bogus charges, the second time requesting a new credit card number change to stop this. Daily Burn apparently found a way to bill to the new credit card number. This time my credit card activated a suppression code to prevent any further activity. This is a highly honed scam. Do not do business with them!

Bottom Line: No, I would not recommend this to a friend

Company Response from Daily Burn, Inc.

Aug 21, 2015

Hi Carolyn! So sorry to hear. It looks like you haven't yet reached out to our support team. Send us a note and we can look into your account and take care of you right away. support@dailyburn.com

Helpful Review? 9 People Have Voted

Posted on Aug 13, 2015

Rip off

By Vicki Clark , Illinois

DailyBurn has been taking money out of my account even after I canceled my account with them the first day I signed up.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Daily Burn, Inc.

Aug 28, 2015

Hi Vicki, after looking through our records, I see that I took care of your request earlier this month. It looks like you had paused your subscription for future renewal (which is why you were charged when your account renewed), but we were able to work with you in providing you with a full refund for the unused account.

Helpful Review? 6 People Have Voted

Posted on Aug 17, 2015

False advertising

By Shilo Sievers , Arizona

I find it hilarious and a little disheartening that they use a picture of Jennifer Stone in one women's testimony claiming it to be her. If this is the lengths they are willing to go, then I highly doubt they work.

Bottom Line: No, I would not recommend this to a friend

Company Response from Daily Burn, Inc.

Sep 8, 2015

Hi Shilo, did you sign up for a 30-day trial to try out DailyBurn yet? If you haven't, you can try us out for free and let us know what you think of our workouts.

Helpful Review? 6 People Have Voted

Posted on Aug 31, 2015

Dissatisfied

By Paul , GA

Let me start by saying the workouts are good, but they misinform you about cost. I signed up for the free 30-day trial and forgot to cancel and they say it costs $12.95 a month but I was charged $52 dollars. I would not recommend this service, you can get the same information in a men's health magazine.

Bottom Line: No, I would not recommend this to a friend

Company Response from Daily Burn, Inc.

Sep 3, 2015

Hi Paul! While our Monthly Standard plan is $12.95, it sounds like you had opted into the full DailyBurn experience which includes 1:1 coaching. We'll be able to help you out if you haven't already reached out to us: support@dailyburn.com

Helpful Review? 6 People Have Voted

Posted on Sep 8, 2015

Total scam

By Kimberly Bader, New York, Verified Reviewer

After signing up for a 30 day trial, I decided not to continue with Daily Burn. I canceled my subscription and received an email from the company explaining that my subscription was canceled. However, my subscription reactivated on it's own and without my knowledge. I was changed 30/month for 5 months before I realized it. So, I gave $180 to Daily Burn and received absolutely nothing in return. I couldn't even call the company to talk to someone about this because they have no customer service whatsoever. It's literally impossible to speak to someone from Daily Burn. I feel totally taken advantage of and would highly recommend that you NEVER sign up for them and give them your credit card information. It's a shady organization that definitely cannot be trusted.

Bottom Line: No, I would not recommend this to a friend

Company Response from Daily Burn, Inc.

Sep 8, 2015

Hi Kimberly! Our posted number points you to email support@dailyburn.com. Were you able to send us a note to look into your account yet?

Helpful Review? 7 People Have Voted

Posted on Oct 7, 2015

Daily Scam

By Ken , Dallas, TX

Like other reviewers, I cancelled my subscription and continued to be billed. This is an unethical business practice.

Bottom Line: No, I would not recommend this to a friend

Company Response from Daily Burn, Inc.

Oct 7, 2015

Hi Ken. So sorry to hear! Would you mind forwarding your email cancellation confirmation to support@dailyburn.com? They will be able to refund your account dating back to the original time of cancellation.

Helpful Review? 17 People Have Voted

Posted on Oct 13, 2015

Terrible, Unethical Company

By Nicole Shannon, Verified Reviewer

As with many other reviewers, I canceled my subscription in April and continued to be charged. I emailed the company (what business doesn't have a phone line?) and they responded by saying that she saw that I had canceled in April, and that they showed no record of having billed me. She went on to say that it must be that I had another account open with the same billing, and must have forgotten to cancel that one as well.

First, they're talking my money, and now they're implying that this is my error! I sent a screen shot of my bank statement showing that I was still being billed, and have yet to hear back. I will not let this go. I don't have the extra money to forget this problem, which is why I canceled in the first place! Terrible business on past with that sham company.

Bottom Line: No, I would not recommend this to a friend

Company Response from Daily Burn, Inc.

Oct 22, 2015

Hi Nicole, to follow up, I see that our team found the unused/duplicate account you had set up under a different email and that they have refunded you in full. Let support@dailyburn.com know if you should need anything else.

Helpful Review? 24 People Have Voted

Posted on Oct 22, 2015

Canceled the plan online

By Caridad , Arizona

DailyBurn is good until you use the service. It is a great way to exercise but when it comes to cancellation, it doesn't cancel on the first request. I had to call them and was advised it was on hold but now they are are cancelling it.

Bottom Line: No, I would not recommend this to a friend

Company Response from Daily Burn, Inc.

Oct 22, 2015

Hi Caridad, so sorry to hear. We don't have a phone line, so I'm unsure of who you had spoken with about your account. Either way, please send support@dailyburn.com a note to make doubly sure that you account has been cancelled.

Helpful Review? 17 People Have Voted
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