Fabletics

I just joined them and then saw this site, so after I get my deal I will cancel my membership. One trick to cancel a membership is to call two times send an email, then call the credit card company and tell them you lost your card so they issue you a new one. They will not be able to use the old card.

Bottom Line: No, I would not recommend this to a friend

After rushing through product searches as a timer clicked on in the corner of my screen, in order to get the $19 two-piece outfit deal, I noticed the two for $24 leggings and decided to purchase those as well. The leggings were priced as marked on the checkout screen but the outfit was not coming through with the deal. I went out and chose another outfit marked $19 to replace the first with since the deal was not coming through, same problem, I was being charged full price for it.

I quickly paid as I was running out of time and figured I'd lose the two for $24 legging deal too, so I paid for the purchase and called customer service. HUGE waste of time. The rep only told me that I couldn't have both "deals." Nowhere was that readily legible, NOWHERE. Then he said I could cancel my order and place it again with some special VIP sale that was going on only today (where is this on the site?). I asked for a supervisor who was incredibly less helpful than his rep was. They both just kept repeating my name and the word "yes" a whole lot but saying and doing a whole lot of nothing.

Basically, I could not get the deal, and now I have a monthly membership which I didn't realize I was signing up for! The timer is the kicker, forcing you to quickly make your purchase, thinking you're getting a better deal - I'll never be this stupid again. I'll never order from here again, and I'm canceling this ridiculous monthly program. I'd rather pay more at Lululemon and not have to deal with bogus "customer service" and fictitious deals.

Bottom Line: No, I would not recommend this to a friend

I created an account back in June 2018 when I saw Demi sponsoring the company, but decided not to get anything. My non-VIP account remained untouched since June. Today I got a package from Fabletics addressed to me. I looked in my recent orders and saw nothing. After opening the package, I noticed the receipt had my first name and mailing address correct. My last name starts with the letter G but the last name was different. After checking my profile, I also noticed that I only put XL sizes and the three things they sent me were Medium or Small. It's annoying to me because a company this big with so much celebrity endorsement shouldn't get this wrong. How does that even happen? I am now waiting to speak to customer service because I'm not trying to steal from the company. Plus, this poor girl who was supposed to get this welcome pack was cheated. Get it together, "flab-letics."

Bottom Line: No, I would not recommend this to a friend

It's sad that this site isn't better. I wish so badly I could buy some of the items advertised on this site.

Firstly, they advertise these amazing deals all over Instagram and Facebook, but nowhere on those advertisements do they state that you have to opt into the VIP membership to get the deal. If you don't, the products you get are over $100 usually. I ordered a set weeks ago, and according to my FedEx account, it's still "in transit" and has been for ages! I'll be surprised if it gets here at all. I decided to cancel the membership based on shipping alone, and the rep (obviously not from the US) canceled it for me, but was short and unhelpful and tried to offer me $10 worth of credit (which would have amounted to??? I have no idea!) to keep the account. And this was the fourth time trying to contact them and the first time I had gotten a response.

Also, you can't email them despite the fact that it's the first mode of communication they offer. I emailed about the cancelation and got an automatic email stating that they don't check or use their email service anymore.

Honestly, I'm wondering if they will charge me for VIP despite my cancelation. If that's the case, I'm not messing with this nonsense and just calling my credit card company to block all charges. I can already tell it will just be too much trouble.

Bottom Line: No, I would not recommend this to a friend

I bought these leggings. Thinking they were so special and high quality. I will give them - the fabric is nice. The fabric feels great. I went on a hike the first time I wore these. Got back and there’s a hole in the crotch of them! For $50 you think I want leggings that get holes the first use? No thanks. Next.

Bottom Line: No, I would not recommend this to a friend

I returned 2 pairs of leggings for $31. I mailed them back about 4 weeks ago and BARELY got an email saying I will expect a refund of $13. I paid $31 but I’m only being refunded $13? I will never buy from them again.

Bottom Line: No, I would not recommend this to a friend

Love the clothing! Quality is great. Selection is great. Cool, fun celebrity branding is fun. BUT! That is only if you ever get your freakin package! It takes anywhere from 10-15 business days to get your order. On a bad day...it has taken me up to 26 days to receive an order. As well, they never have anything in stock. NEVER! New stuff drops between the 1st and the 5th of each month and everything sells out in 24 hours. WHY NOT STOCK MORE OF THE SIZES THAT YOU SEE ARE GOING QUICKY? Instead, they leave us with XXXXXL and XXXXXS. It's crazy.

This company is all about the hype - and don't even get me started on their point system and VIP membership. It's all BS. At the end of the day, you don't receive the items when you want them and when you do, by then you're over it. Also to mention is they split the products into different packages, which is extremely annoying. I'm over it. Waiting on shorts that I ordered as "AN OUTFIT" from JULY 1ST! They blame FedEx, USPS, UPS...no. Why can Amazon get us a package by the next day but Fabletics can't do what they advertise as 3-7 business days for free shipping? OVER IT!

Unless you are willing to wait over 2 weeks for shipping - do not buy. It's a shame, because this brand is awesome. But they are unorganized, not made in America, their customer service does not know how to help, and I just don't care to wait this long when I can get leggings at half the price within 3-4 business days. THE STRUGGLE IS REAL.

Length of Use: 1–2 years

Bottom Line: No, I would not recommend this to a friend

They make it difficult to log into their website, hmmm... So you can't cancel your membership maybe? Never ever had a problem like this with any other online company. Hard to believe that Kate Hudson's name is on this.

Bottom Line: No, I would not recommend this to a friend

I have reached out twice to the Fabletics.com customer service department and each time, the rep did not bother to read my email but gave me a generic response that was not tailored to my situation.

The first time, I placed an outfit in my cart, and then accidentally added the same outfit a second time. I was unable to get the second outfit removed from my cart and emailed customer service.

The reply I received talked about cookies and versions of web browsers, blah, blah, blah....and ultimately the rep CANCELED my entire order. So when I signed back in again, the outfit I wanted was out of stock. When I wrote back to let them know how this was not what I asked for and how inconvenient it was, I got no response back.

Months later when I found an outfit in stock that I did want, I placed the order, and according to my cart, I was getting 20% off because I was signing up for VIP and this was my first purchase. I found a promo code online for $10 my first outfit and applied the code to my shopping cart. The promo code reduced the 20% off discounted price of $39.96 down to $29.96.

When my debit card was billed, I was billed $39.96 instead of $29.96.

I wrote to customer service to get it corrected and Shelly wrote back with a general template response stating that the $20 outfit first time purchase is only valid within 24 hours of registering with Fabletics.com.

Nowhere in my email did I ask about the $20 outfit for first time purchases!

The clothes might be great (do not know since nothing has arrived yet), but I do not know if they can stay in business for long with customer service representatives who do not care enough to read letters from their customers, and instead look at the subject and send a pre-written generic response.

Bottom Line: No, I would not recommend this to a friend

I was very disappointed in this company. I tried many times to cancel my membership. Each time they would offer me some type of a credit, yet they charged my account anyway and then did not give me any type of credit. I do realize you have to log in between the first and the 5th to skip a month, but to cancel you have to call and they are like pushy foreign used car salesman who try anything to keep your membership open and never deliver on their promise of a credit. The second outfit I did receive was shoddy and horrible material. Very sad that Kate Hudson has her name on this. I will be finally cancelling my membership if they let me and will never buy again from them. I encourage anyone else to cancel their membership if they can.

Bottom Line: No, I would not recommend this to a friend

I am furious! There is a hidden membership fee, which I had absolutely no idea of, it had not been made clear. I read it on the help page after 40 minutes of searching for any information on why they may have taken money out of my account.

Apparently you had to decline before the 5th of the month, my October was going great until this manipulative company took 44 pounds from me. Yes they did have the information on their website, but as I said, unfortunately, I found out it was not clear enough. I am an 18 year old female, who is studying, I bought a pair of leggings for 15 pounds, to encourage myself to attend the free college gym more, if I had of known these leggings would have ended up costing me 59 pounds, I would have steered well clear, considering the fact that the leggings aren't as nice as I had hoped. Anyway, the only thing I loved about them is the hidden pocket, but I suppose I should have guessed that if this company integrated hidden pockets into their clothing, they would be likely to include hidden costs also. What this has cost me is a whole days work, which due to studies I only get 6-8 a month.

I am ringing them tomorrow to hope I am still within the withdrawal clause, which is another thing they have not made clear whatsoever. If the person I speak to in customer services tomorrow says I can get my money back I will demand they shut down my account as soon as the repayment has been made, and I won't ever buy about this website again. I will make sure to warn people of this hidden cost and I will ensure that people on review sites hear of this monstrosity.

Bottom Line: No, I would not recommend this to a friend