Flaviar

  This company has claimed this profile, is getting alerted on any new customer reviews entering this page, and may engage in dialogue with its customers to address their matters.

Companies cannot pay money or provide goods in order to remove or alter customer reviews.
Flaviar

Overall Rating

4.3

549 Customer Reviews

Write a Review

Summary

Flaviar offers a quarterly subscription program for rare and premium liquors from around the world and lets you sample a variety of flavors without committing to a full bottle. Overwhelmingly positive customer reviews indicate this subscription company really delivers.

Pros

  • Extensive selection
  • Occasionally offers better pricing for bottles than other suppliers
  • Excellent customer reviews
  • An easy subscription cancellation process

Cons

  • Relatively expensive for the amount of alcohol you receive
  • Some subscribers had shipping problems
  • Not available in many US states
  • You don’t have the option for complete customization with tasting boxes

Customer Reviews

4.3 Stars out of 549 Reviews
5 Star:77% 4 Star:4% 3 Star:0% 2 Star:2% 1 Star:14%
81% Recommend This Brand
Start your review of Flaviar:
Sort Reviews By

Posted on Jul 8, 2015

Hmm, I think Columbus would've gotten me my booze quicker.

By Eric Jones , Orange County, CA

Look, the little five whiskey sampler came relatively quickly within a week or two. But the shipment of a single bottle, is something I'm still waiting on. It's a week short of a month, now. And I think they shipped it earlier this week with a 7 to 10 day shipment time. So I'll get it after a month, we're talking 1800's shipping speeds. And yes, the same tracking options from that era, as well.

The good news? If I want a finely aged whiskey, I can just order a step lower. No need to worry about 15 year old scotch or older, just get a 12-year, by the time you receive it.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 10 People Have Voted

Posted on Nov 21, 2014

Still waiting.

By John , Maine

So I placed an order on 10/30/2014. The email response to the order said it would be here in 12-18 days.

At day 1, I sent a note asking if I would receive shipping information. No answer.

Several days later, I responded to one of their sales email with the same question and still no answer.

Several days later again, I finally got a response at day 15 saying it would ship next week. That was last week. No email, no package. But my American Express Card was charged on 10/30/14 --

Legit or Scam? I don't know but I'm out 300 bucks and still no package. Never again.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 10 People Have Voted

Posted on Nov 25, 2014

No communication

By David Brewin , North Carolina

I'm not as bothered by the waiting as I am with no communication from them. My card has been charged but I'm still waiting and waiting and no response to my email queries. Not sure if I'll use them again.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 10 People Have Voted

Posted on Jul 31, 2015

Was going to be a Valentine's Gift.

By Caitlin , Detroit, MI

I ordered a Scotch tasting flight for my boyfriend for Valentine's Day which shipped on 1/28/15. It is 2/19/15 and I still do not have the package. The customer service rep was very prompt in replying, which was nice, but he let me know that when shipping to the States, things can take longer than expected. It would have been nice to know that prior to ordering. I would have paid extra to ensure it arrived on time. I can't even comment on the product yet, which hopefully won't disappoint, however do not recommend this if you are ordering it for anything time sensitive as it clearly may take a month to get your goods.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 4 People Have Voted

Posted on Dec 26, 2015

Never got it

By Sophie , London, England

It just got lost in the mail! It was supposed to be a nice Christmas present, but apparently it has been lost in the post office even though there is no tracking? I got a refund, but it was such a hassle to get. This is ridiculous.

Bottom Line: No, I would not recommend this to a friend

Company Response from Flaviar Ltd.

Dec 28, 2015

Dear Sophie,

Thanks for letting us know of the issue.

Tracking statuses are sometimes unreliable and we've experienced a few more issues with Royal Mail tracking in the last month than is usual. We understand that this is an inconvenience and we're already looking for solutions.

We pride ourselves into being very customer-centric. From your recount I imagine you found us through one of the deal-of-the-day websites? In this case refund claims need to be addressed by them and we, sadly, have no control of how they conduct their business.

If you had issues with obtaining a refund from our company directly then please write to us again at hello@flaviar.com and I'll be most happy to look into your matter again and redress any grievances we may have caused by mishandling your case.

Helpful Review? 2 People Have Voted

Posted on Jan 14, 2016

Great Idea. Bad Service.

By Joseph , CO

They won't just ship the package after you buy a gift. They make the receiver of your gift build another profile. Giving them another possible customer but inconveniencing and angering the original customer. No call in service support. Email can be as long as 48 hours to get back to you. They will not fix the problem but will give you instructions on how you can fix it. It's sad that such a great idea is being executed so poorly.

Bottom Line: No, I would not recommend this to a friend

Company Response from Flaviar Ltd.

Jan 26, 2016

Dear Joseph,

Thank you for your comments on our Gifting feature.

Flaviar Gift mechanics are well-explained on the website under the FAQ section. Gift recipient is required to make his own account because:

(1) It's easier and more convenient for the recipient to enter his own preferred shipping address than to demand from the buyer to do it;

(2) It makes for a great business gift (shipping address is an unknown);

(3) The Gift of Flaviar Membership is highly customizable (the recipient needs to have his own account to manage and customize it);

(4) The only way for us to communicate with customers is through emails (we inform the recipient of incoming Tasting Boxes and other Membership benefits he's entitled to).

Let me assure you that customer experience comes first for us and that we're constantly optimizing our products (Gifts included) to better suit the needs and wishes of our customers. As things stand now all communication with our customers runs through emails. We do our best to respond within 24 hours and the majority of our responses to you was made well within this time.

You wanted us to simply ship the first Tasting Box – I hope you now understand why this was hard for us to do. There are of course ways of bypassing this hurdle, but they come with disadvantages to the recipient (the gift experience is severely diminished). I hope I've managed to address the majority of your complaints, but please, if you'd like to discuss this further or need further help, don't hesitate to contact us at hello@flaviar.com — we'll be most happy to assist you further.

Helpful Review? 3 People Have Voted

Posted on Mar 12, 2017

Great concept, poorly executed

By JLS, Philadelphia, Verified Reviewer

This is a great idea, especially for individuals who want to expand their palate or have limited access to premium alcohol. Unfortunately, though, it's just a concept at present, which hasn't fully matured. You pay about $60 to "join," and usually after a "wait" because it's so demanding (it's BS and a marketing gig). Once you join, you'll fill out a questionnaire as to your likes and preferences.

Shortly after that, you'll receive three shooter glasses of, most likely, an alcohol you'd never drink on your own. From that point forward you'll receive access and notifications about alcohols that can be found competitively priced or, even cheaper, locally. There is essentially no real "member benefit" unless you believe throwing $60 to the wolves to be exclusive is a benefit.

The Pros: reviews, possible introduction and access to alcohol you haven't tried and may like, competitive pricing, occasional free shipping.

The Cons: at this point in the game, this idea and this concept hasn't yet fully matured to its potential and is an online gimmick like anything else. With some time this could evolve into something big that actually serves the customer, but at present that has yet to be realized.

Bottom Line: No, I would not recommend this to a friend

Company Response from Flaviar Ltd.

Apr 13, 2017

Hey Mr.,

Thank you so much for sharing your thoughts on the club.

The wait to join the club is necessary, because we want to provide our members with upfront excellent service from the moment they join, and a bit of preparation comes a long way with enabling us to do this!

I'm sorry to hear you didn't enjoy your welcome box; it was carefully curated based on experience and past membership surveys. We are aware that the welcome box may fail to satisfy a member here and there, but in general, the feedback has been pretty stellar.

The list of benefits includes from tasting boxes, discounts, access to rare and hard-to-find spirits, monthly free shipping tokens, worldwide tasting events (the latest one was in Paris), and so much more. The free shipping credits alone can be worth hundreds of dollars each quarter, so it really depends what you want to use the membership for. We want to keep the membership fee as low as possible and include something tangible in it, and then you can tailor the rest of the experience yourself.

We respect your feedback as it will help us improve our service even further. Please don't hesitate to turn to us at hello@flaviar.com, if you have questions or are in need of our assistance. We'll be happy to help!

Helpful Review? 5 People Have Voted

Posted on Mar 17, 2017

Classy but WAY overpriced

By Michael, Minnesota, Verified Reviewer

It is amazing to try a ton of upper echelon liquors! BUT, at $10-$15 a mini-bottle, it is WAY too expensive for me.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 3 People Have Voted

Posted on Apr 22, 2017

It's not what you think

By Leenavy, Rochester, NY, Verified Reviewer

The author of the above article got it wrong. They don't send you anything "monthly." What you get for $20 a month is free shipping (big deal!) and the supposed opportunity to buy liquor that you otherwise would not have access to. But if you look through their inventory you find that they are not really offering anything unique or unobtainable.

The only thing I see beneficial is you can try samples to ensure that you don't waste money on a full bottle of something that you might not like. But you still have to pay $20 a month plus $40 and up (prices vary) for any samples that you want to try.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 6 People Have Voted

Posted on Jun 15, 2017

Not a subscription box service.

By Nicolaos Antippas, Greece, Verified Reviewer

It's an online community of sorts and not a subscription service. You pay their subscription fees for the chance to buy small tasting boxes at questionable market prices and to be allowed to purchase from their online shop. The packaging and accompanying materials that are included with purchases are very well made and expertly/humorously written (they have someone there who's adept in prose), and they seem to be knowledgeable and capable in the world of tasting and spirits.

If you'd like to subscribe to an online resource, and accompanying community and exclusive shop, then this is for you. If you're looking for a monthly drinks-box, like I was, then this isn't it. Sadly, Flaviar's "marketing" is ambiguous and vague (maybe on purpose) on this state-of-affairs, thereby snagging unsuspecting monthly-box subscribers like myself.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 10 People Have Voted

Posted on Jun 23, 2017

Good product offering bad customer service

By Ralph Hodkinson, Northern New Jersey, Verified Reviewer

I ordered a bourbon, but they shipped it to the wrong address. After delivery, attempted five times to the wrong address, it was sent to the FedEx store after I tracked it down by the tracking number and had it sent there. At no time did Flaviar do anything to help. Then their customer service person decided to be a "smarty pants" with his attitude. Believe me, Caskers is a much better company to deal with.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 3 People Have Voted
Showing 452-462 of 549

Our Promise to You

In order to safeguard you and ensure helpfulness and relevance, our compliance team manually assess every customer review before it goes live.

We have a zero-tolerance policy for fake reviews, and companies cannot control or alter any reviews at any time.