Genucel

  This company has claimed this profile, is getting alerted on any new customer reviews entering this page, and may engage in dialogue with its customers to address their matters.

Companies cannot pay money or provide goods in order to remove or alter customer reviews.
Genucel

Overall Rating

1.7

57 Customer Reviews

Write a Review

Summary

Genucel’s skincare products promise to remove the wrinkles around your eyes and chin, using its proprietary technology and innovative ingredients. Our review will help you understand whether this brand delivers on its promises.

Pros

  • Products contain ingredients that are shown to be clinically effective
  • Transparent ingredients lists
  • Worked as described for some users

Cons

  • Products must be purchased in sets
  • All purchases automatically enroll you in an auto-ship program
  • Key ingredients might not work as promised to reduce wrinkles

Customer Reviews

1.7 Stars out of 57 Reviews
5 Star:12% 4 Star:3% 3 Star:1% 2 Star:5% 1 Star:77%
16% Recommend This Company
Start your review of Genucel:
Sort Reviews By

Posted on May 23, 2015

Scam!

By Lola , Shoreline, WA

They say "money back guarantee" but it's NOT! They charge 9% to return the products. I had to pay more in postage just to get it back in time. Besides that, the gal on the phone was eating when she was talking to me. The box came with the products just thrown in with no tissue or padding of any sort. If I'm going to splurge and pay so much, the least they could do is PRETEND they have a high end product. When you call for "permission" to return the product, they have someone call you back later!

Also, they immediately sign you up for a program that will continue to send you MORE products every 2 months. As for the products, absolutely NOTHING better than what you can buy at the drug store. Don't do it. I'm out $40+ for nothing!

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 103 People Have Voted

Posted on Jun 15, 2015

I tried it for a month

By Richard Fischer ,

I tried their Genucel product I heard about on radio. I tried it for a month, and they then shipped me more a month later without my authorization on an auto-ship program.

They made it right with some argument, but when I requested my money back on the original order because it did not work, they denied it even though their radio ads say money back guarantee.

I think they are running a questionable operation, and trying to push people to auto-ship, hoping people will not cancel.

I would not recommend this product.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 103 People Have Voted

Posted on Jun 17, 2015

Did nothing for me

By Julia, North Carolina, Verified Reviewer

I tried 3 of their Genucel products and saw no difference with ANY of them. My experience with Chamonix: doesn't work, over priced, rip off auto ship program and rude customer service.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 115 People Have Voted

Posted on Jul 14, 2015

EVIL PEOPLE

By Julie Nelson, Excelsior, MN, Verified Reviewer

Tried to cancel, but they sent me a third shipment anyway and I returned to sender. NOW, they won't refund my money. Disputing with credit card company and it is my word against theirs so card company won't do anything either.

WORST product ever used – did NOTHING for me. I have a bunch here if anyone wants it.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 130 People Have Voted

Posted on Aug 11, 2015

Still waiting…

By Gladys, Houston, TX, Verified Reviewer

Well, I am still waiting for the bags under my eyes to disappear and it's been three weeks. At first I thought I might need to try it longer but after reading the reviews, I know it doesn't work. I will be returning the box they sent me last week, two weeks after I had received the first. Hopefully the refund will go smoothly.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 109 People Have Voted

Posted on Aug 19, 2015

Tested worst side of face vs. best, no appreciable results

By JR Rhea , San Diego County, CA

First of all, Chamonix is playing a game of not letting people easily get a refund if the product does not work well. For someone like me, the product should have worked well, getting my very slightly worse right side of my face/eyes caught up with the slightly better and UNTREATED left side.

Despite using regularly their skin cocktail did nothing to virtually nothing and I have the photos to prove my right side is still not in line with my left. By the way, I do cardio exercise regularly, eat a semi-vegetarian diet with lots of raw food, sleep a lot each day and do everything else right such as use the appropriate amount of sunshine daily. Thus how could I not get some results to speak of? I don't know and per Chamonix it does NOT MATTER to them, they have a complicated or better yet, NO refund policy. But I will prevail and will share how once it is done.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 158 People Have Voted

Posted on Sep 1, 2015

Fraud

By Gary , Chicago

Completely bogus. Zero effect after 6 weeks of use. Run, don't walk, away. Though says one star it's really zero stars (wouldn't let me post without picking a star).

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 170 People Have Voted

Posted on Sep 28, 2015

Genucel/Chamonix

By Gwen Reinarz , McKinney, TX

This product does NOT work as advertised and Company/customer service will NOT give you a refund! Nor will they return your calls, which should tell you something about the company.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 191 People Have Voted

Posted on Nov 6, 2015

Scam

By Laurie Latham, Brea, CA, Verified Reviewer

I tried Chamonix Genucel and it didn't work. I was told it had a money back guarantee. I did not bother to return the products but then 60 days later I received a new box of their worthless product. I called to see how to return the product and was told I am suck with it. Just another scam! Once you purchase their product you are stuck with it. There is no satisfaction guarantee and they will continue to send the stuff.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 165 People Have Voted

Posted on Feb 20, 2016

Absolute junk

By YJR, Toms River, NJ, Verified Reviewer

Genucel does not work at all, and company will not stop calling you, day and night, yet they do not answer.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 161 People Have Voted

Posted on Apr 19, 2016

Genucel

By Linda, Dallas, Texas, Verified Reviewer

This product dries your skin out. Garbage.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 123 People Have Voted
Showing 12-22 of 57

Our Promise to You

In order to safeguard you and ensure helpfulness and relevance, our compliance team manually assess every customer review before it goes live.

We have a zero-tolerance policy for fake reviews, and companies cannot control or alter any reviews at any time.