HiSmile Reviews

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HiSmile

Overall Rating

3.5

166 Customer Reviews

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Summary

HiSmile offers a peroxide-free alternative to at-home whitening products and promises to give you the same quality of results with less risk of sensitivity and enamel erosion. Most users liked their results, but some still experienced tooth pain and damage.

Pros

  • No peroxide ingredients (less risk of enamel problems)
  • Active ingredients show clinical evidence for whitening

Cons

  • More expensive than other brands
  • Not all users experience results
  • Still led to enamel damage for some customers

Customer Reviews

3.5 Stars out of 166 Reviews
5 Star:56% 4 Star:5% 3 Star:1% 2 Star:6% 1 Star:30%
60% Recommend This Product
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Posted on Apr 7, 2018

Brilliant customer service!

By Mary, England, United Kingdom, Verified Reviewer

What excellent customer service done by Erin! I commend her for being helpful, efficient, reliable and focused on customer needs. I didn’t get the result that I’ve wanted, but HiSmile is true to their promise about giving your money back if you are not satisfied (of course you have to comply with the requirements needed and provide a proof to qualify). I was amazed at how fast they got my case sorted, and it won’t be possible without the help of Erin. So, thanks a lot to her. Maybe it didn’t work for me this time, but I will definitely keep an eye on their new products in the future.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 3 People Have Voted

Posted on May 24, 2018

HiSmile

By Tamika S., England, Verified Reviewer

I think HiSmile is really worth the money, it works miracles. My teeth are sparkling white clean thanks to them. I used to try things such as teeth whitening toothpaste but that didn’t really work, whereas HiSmile whitened my teeth instantly.

Bottom Line: Yes, I would recommend this to a friend

Company Response from HiSmile

May 28, 2018

Hey Tamika, I appreciate you taking the time to share your thoughts on our products. Nothing is better than a white smile, so I am happy to hear your experience with HiSmile was nothing short of amazing. Happy HiSmiling!

Posted on Jun 20, 2018

Best thing ever

By Meg W., New South Wales, Australia, Verified Reviewer

HiSmiles’s teeth whitening kit was the best thing I have ever used. My teeth started at a 7, but now they're a 2 after 6 days. I have recommended this product to all of my friends and relatives. If you think the whitening gel has a weird taste, don’t worry; I thought the same thing, but it doesn't. It actually doesn't really have a taste to it. Which is good. I have tried others whitening kits from other places, but none of them have worked. Thank you for reading my review, and I hope this helps convince you to choose HiSmile.

Bottom Line: Yes, I would recommend this to a friend

Company Response from HiSmile

Jun 25, 2018

Hi Meg!

I am so pleased you saw such amazing results with our Teeth Whitening Kit! We love and appreciate all feedback and yours has made our day.

We use natural products to ensure no sensitivity or enamel damage which results in a pleasant tasting Teeth Whitening Gel!

Happy HiSmiling.

Helpful Review? 2 People Have Voted

Posted on Oct 23, 2018

Comfortable, easy, convenient

By Shaun O., Calgary, Alberta, Canada, Verified Reviewer

I love how quick, easy, and convenient this product is. Compact and hassle-free, and I saw great improvements and a difference after just 4 applications. I love my new smile.

Bottom Line: Yes, I would recommend this to a friend

Company Response from HiSmile

Oct 23, 2018

Hey Shaun,

That's so great to hear! Our aim is to create a product that is easy and quick so I am glad you experienced this when using our Teeth Whitening Kit.

Welcome to the HiSmile fam and happy HiSmiling!

Helpful Review? 2 People Have Voted

Posted on Jul 17, 2017

I don''t know

By May, Israel, Verified Reviewer

This is the third application, and there is no difference. Should I worry about that? So many people are saying they noticed the difference from the first use, but actually, I didn't.

I'm worried about that.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 23 People Have Voted

Posted on Oct 21, 2018

Does not work

By Ashlyn W., Victoria, Australia, Verified Reviewer

I have been using HiSmile for 5 and 1/2 days now. I have compared my teeth from the chart (5) until now and there is absolutely no difference. I feel as though this has been somewhat of a scam and it’s rather upsetting.

HiSmile has done literally nothing. ,I’m on day 6 today and there has actually been no difference whatsoever.

Bottom Line: No, I would not recommend this to a friend

Company Response from HiSmile

Oct 21, 2018

Hey Ashlyn,

Thank you for leaving your review. We would love to help you out as we know it must be disappointing to have not achieved the results you were hoping too. Please do not hesitate in contacting our results team via our email help@hismileteeth.com. We look forward to assisting you further!

Helpful Review? 14 People Have Voted

Posted on Nov 27, 2015

Rip Off!

By Effie , Belfast, Northern Ireland

I had seen a lot of celebrities using HiSmile, (celebs with lovely, white teeth.) So I thought I'd try it out.

I bought the set (3 syringes, LED light and the mouth guard), along with delivery to Northern Ireland, all came to $99 (about £47). I had to pay an extra $35 (£17) just to get it through customs!

The box that it all comes in is cute. I also like the LED mouth mould, it's a bit big for my mouth though. As for the gels, I find it hard to put on only a quarter of a syringe on each side. I ended up using more, just to get enough on the mould.

After the first week, there was a slight difference on one of my front teeth. Just a dot of white. It looked a bit strange, but barely noticeable. Other than that, it didn't work at all for me.

Soon after, I went on Amazon and bought 10 syringes of teeth whitener for £13 and free shipping. It sounded pretty much exactly like HiSmile, had some great reviews and it was REALLY cheap. The first time I used it, it made a BIG difference. It was awesome. And that gel was a lot thicker, so you could use less and still cover the mould.

In summary, HiSmile was very expensive and didn't work. I wouldn't recommend it.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 26 People Have Voted

Posted on Nov 3, 2016

So disappointing

By Steven Locke, Los Angeles, CA, Verified Reviewer

I'm not usually one to posts reviews, so let's just get that out of the way first.

I saw this on Kylies Instagram and wanted to try it. Product came and packaging looked really nice but honestly after using it for 2 weeks I had no changes at all. I'm not a smoker or anything and my teeth are probably yellowed a bit only from coffee.

I tried emailing and got no response, I contacted their Instagram and again got no response. I originally just wanted to let them know I was disappointed but with no replies, I now want my money back.

Definitely disappointing and results weren't what I was led to believe. These light tray things seem like a bit of a gimmick.

Bottom Line: No, I would not recommend this to a friend

Company Response from HiSmile

Dec 1, 2016

Hi Steven,

Very sorry to hear your recent experience with HiSmile. I can assure you, we make it our number one priority to respond to each and every customer inquiry.

I have just checked our email system and cannot locate an email from you. Please ensure you have the correct email address info@hismileteeth.com. If you wouldn't mind sending through one more email, one of our lovely customer care team members would be more than happy to further assist you with this issue.

We look forward to hearing from you.

Helpful Review? 16 People Have Voted

Posted on Jan 14, 2017

Not happy yet.

By Cassie, Indiana, Verified Reviewer

I just, and I do mean JUST, completed my first 10 minutes of HiSmile teeth whitening. I took before and after photos as well, and I shared them on Instagram.

I see videos everywhere of people doing their first before and after, and they get 1-2 shades lighter their first time.

I do know everyone's teeth are different. My teeth are sensitive, and I was between a 3 and 4 on their color scale that comes in the kit. After doing my first time, I was not in pain, which was AWESOME for someone with sensitive teeth.

BUT, my teeth afterward not only did not move shades (they claim it'll do a shade a usage in their "6 shades in 6 days") but now my teeth also have SPLOTCHES of whiter color, and they look horrible! I'm willing to give it time, but I'm not happy yet.

I was given this kit for Christmas and hope my mom didn't waste money on this kit for me (if it doesn't work).

Bottom Line: No, I would not recommend this to a friend

Company Response from HiSmile

Feb 2, 2017

We can assure you that this is nothing to be concerned about. A possible cause of these spots can be due to fluorosis. If you have fluorosis, using our kit will exaggerate the calcium deposits in your teeth making these parts extremely white. It is not permanent, and you should notice that the spots subside within a couple of days of completing the applications.

Helpful Review? 14 People Have Voted

Posted on Feb 1, 2017

Not 100% content just yet

By Sinéad, Basildon, England, Verified Reviewer

I've only completed my second ten minutes of HiSmile, but I made my second try last 20 minutes by pushing the button again to get better results. HOWEVER, I took before and after photos from the first try and after, and I took another picture after I had finished with my 20 minutes, and my teeth haven't even moved a shade.

I'm going to continue with it, but I'm dissatisfied right now as a lot of other people moved a shade up after one try! Things like this make me think that the reviews are fake.

Bottom Line: No, I would not recommend this to a friend

Company Response from HiSmile

Feb 2, 2017

Hi Sinead,

Thank you for your feedback. For optimum results, we recommend using your HiSmile kit for six days consecutively to start your initial whitening process. I'm sure you can understand everyone's teeth are different, and some do see results quicker than others.

If you have any other concerns feel free to email us at info@hismileteeth.com and one of our lovely customer care member's will be more than happy to assist you further.

Helpful Review? 22 People Have Voted

Posted on Aug 3, 2017

Meh

By Arya Kumar, San Francisco, CA, Verified Reviewer

Unfortunately, HiSmile did not work for me. After completely using the kit in six days, I did not see any difference in my teeth's color. Could be that my teeth are stained more permanently than most, as I've tried other whitening methods and saw limited results. HiSmile did offer me a refund, but I have to pay for $22 shipping so, not that happy.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 30 People Have Voted
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