HiSmile Reviews

I ordered on April 8th, today it is April 21st and the product is still in Australia. It will be two weeks tomorrow since the order, no update. I plan to dispute with the bank and get refunded. Do not order, they collect your money and you receive nothing.

Bottom Line: No, I would not recommend this to a friend

I made my order on 04/08/2023 and have not received anything yet. According to the website the shipping takes between 3 to 6 business days. But that's a lie. Now I can't even cancel the order that has not even been shipped according to their "great" website. I want my money back. I have contacted support and never got a reply. Worst service ever. There should be a way to report this kind of company that lies in advertisements. If this is the kind of business they have, I can't imagine the quality of the product they are offering.

Bottom Line: No, I would not recommend this to a friend

I’ve been trying to email HiSmile for the past several days to notify them that my V34 serum didn’t arrive but the whitening powder and strips did. I’ve sent several emails with no reply. Absolute waste of time and money.

Bottom Line: No, I would not recommend this to a friend

I made an order on 5/16/2023, it said 3–10 business day processing. Still no update. Have sent an email on multiple occasions to cancel the order, no response. I don’t even care about the money back; I just don’t want the product or to do business with the company at this point.

Bottom Line: No, I would not recommend this to a friend

This is a horrible company, horrible customer service, horrible shipping, all around horrible! I don't know why the heck they advertise 6 to 8 business days to ship, just be honest and say it will take MONTHS before I get my stuff.

I paid you so you're fast at getting my money but where the heck is my package?! Here is my order number US1591357; give my some information if you're not too busy responding to all the other pissed-off people.

Garbage, garbage, garbage!

Bottom Line: No, I would not recommend this to a friend

I would love to see this company go down for how terrible the customer service is. It’s been 3+ weeks and I haven’t received an email or anything to know where it’s at. I would love to actually try it. But that’s hard when it’s not here.

Bottom Line: No, I would not recommend this to a friend

I had seen a lot of celebrities using HiSmile, (celebs with lovely, white teeth.) So I thought I'd try it out.

I bought the set (3 syringes, LED light and the mouth guard), along with delivery to Northern Ireland, all came to $99 (about £47). I had to pay an extra $35 (£17) just to get it through customs!

The box that it all comes in is cute. I also like the LED mouth mould, it's a bit big for my mouth though. As for the gels, I find it hard to put on only a quarter of a syringe on each side. I ended up using more, just to get enough on the mould.

After the first week, there was a slight difference on one of my front teeth. Just a dot of white. It looked a bit strange, but barely noticeable. Other than that, it didn't work at all for me.

Soon after, I went on Amazon and bought 10 syringes of teeth whitener for £13 and free shipping. It sounded pretty much exactly like HiSmile, had some great reviews and it was REALLY cheap. The first time I used it, it made a BIG difference. It was awesome. And that gel was a lot thicker, so you could use less and still cover the mould.

In summary, HiSmile was very expensive and didn't work. I wouldn't recommend it.

Bottom Line: No, I would not recommend this to a friend

I'm not usually one to posts reviews, so let's just get that out of the way first.

I saw this on Kylies Instagram and wanted to try it. Product came and packaging looked really nice but honestly after using it for 2 weeks I had no changes at all. I'm not a smoker or anything and my teeth are probably yellowed a bit only from coffee.

I tried emailing and got no response, I contacted their Instagram and again got no response. I originally just wanted to let them know I was disappointed but with no replies, I now want my money back.

Definitely disappointing and results weren't what I was led to believe. These light tray things seem like a bit of a gimmick.

Bottom Line: No, I would not recommend this to a friend

I just, and I do mean JUST, completed my first 10 minutes of HiSmile teeth whitening. I took before and after photos as well, and I shared them on Instagram.

I see videos everywhere of people doing their first before and after, and they get 1-2 shades lighter their first time.

I do know everyone's teeth are different. My teeth are sensitive, and I was between a 3 and 4 on their color scale that comes in the kit. After doing my first time, I was not in pain, which was AWESOME for someone with sensitive teeth.

BUT, my teeth afterward not only did not move shades (they claim it'll do a shade a usage in their "6 shades in 6 days") but now my teeth also have SPLOTCHES of whiter color, and they look horrible! I'm willing to give it time, but I'm not happy yet.

I was given this kit for Christmas and hope my mom didn't waste money on this kit for me (if it doesn't work).

Bottom Line: No, I would not recommend this to a friend

I've only completed my second ten minutes of HiSmile, but I made my second try last 20 minutes by pushing the button again to get better results. HOWEVER, I took before and after photos from the first try and after, and I took another picture after I had finished with my 20 minutes, and my teeth haven't even moved a shade.

I'm going to continue with it, but I'm dissatisfied right now as a lot of other people moved a shade up after one try! Things like this make me think that the reviews are fake.

Bottom Line: No, I would not recommend this to a friend

Unfortunately, HiSmile did not work for me. After completely using the kit in six days, I did not see any difference in my teeth's color. Could be that my teeth are stained more permanently than most, as I've tried other whitening methods and saw limited results. HiSmile did offer me a refund, but I have to pay for $22 shipping so, not that happy.

Bottom Line: No, I would not recommend this to a friend