Knix Reviews

I purchased 3 pairs of 6" Thigh Savers and each was delivered to me in separately sealed packages. I tried one pair for several because I was told that "they would adjust to my body". I was constantly having to pull them up whether or not I was wearing panties underneath them. It was very uncomfortable and embarrassing to wear them to work. I contacted the company regarding the two unopened packages and was told that they would not accept them for a return/refund. I wish that I had never ordered from this company and regret the amount of money that I spent.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

I ordered 4 pairs of absorbent period panties from Knix, looking for an alternative to other brands I have tried. One thing I REALLY like about other period undies (NOT Knix) is the extra coverage in the back and the comfortable feel of not wearing a pad and like wearing the undies the most at night when I need more protection all over. But...while the Knix panties may be very absorbent in the limited crotch area, they have no lining or absorption anywhere else. I think they were designed by a man or a woman who is blessed with very light periods. Further, the crotch material is very thick and bunches when you put them on - major camel toe and again, the protected crotch area ends between my legs, and based on my personal experience, that's just not going to work.

Knix also has a no-return policy for panties. I reached out to customer service and received an automated response about how the panties will stretch if they feel tight at first. I responded to their survey about their response a few days ago that they didn't answer my question and I wasn't satisfied and I didn't receive any other follow-up. So I'm stuck with these even though I can't wear them. I don't write a lot of reviews, but these are so bad and I need to help other people avoid this company's products and poor customer service.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

I bought five pairs of the period underwear less than a year ago, and despite washing cold/delicate and air drying them, in the last week they have started to fail, probably because they're GLUED at the seams, not stitched in any way. Two pairs have split from leg to waistband, which leads me to believe their lifespan is simply limited due to this defect. Annoying, but I was willing to give them a chance to fix it.

Then, when I talked to customer service about getting them replaced, they couldn't find my order and proceeded to get snarky and demanding about having the order number to do anything for me, culminating in this exchange:

Me: I've given you every possible bit of information I can. If your system purges guest orders I can't help that. Is there someone else I can speak to about this?

Guy from Chat: Our system retains all the information which is why I asked for all the information in the first place. I can ask one of my colleagues to look into this and get back to you in 24 hours

Nope! I told him to get stuffed and proceeded to message them on Facebook, of course, with no answer. And based on these other reviews, I'm not the only one.

It looks like that's just their standard business model.

I really hate wasting energy being this chapped about UNDERWEAR, but man, it's so frustrating to me to spend a bunch of extra money to try and make the most ethical purchase I can, only for this to go on. And it happens all the freakin' time with these greenwash-y companies. They clearly don't care that their panties are just going to end up in the landfill, despite waste reduction being their entire thing.

Length of Use: 6–12 months

Bottom Line: No, I would not recommend this to a friend

They'll sell items with known issues, mark them as Final Sale, and use that as an excuse to not help you out for receiving a completely useless product. Understandably, Final Sale is just that, but that said you'd expect to receive an item that is usable.

Customer service is passive-aggressive and useless. Unbelievable how someone could work knowing they're ripping off customers.

Length of Use: 2+ years

Bottom Line: No, I would not recommend this to a friend

Stupidly, I did not check reviews before buying from this company. I purchased three panties in size medium. I tried one on that was much too large. I gave that pair to someone it would fit and attempted a return of the other two. The site was uncooperative. The label they sent was useless because it would not print in a workable size. Customer service would not take my call, saying I would hear from them in 24 hours. Representatives were taking other calls.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

All the money they spent on ads should have gone into actual experimentation and execution. These fancy panties are just a basic rip-off! The "leak-guard" panel is not even in the right place

So, do not waste your money, like I did! And especially do not waste your money on their "reusable" pads! What a joke!

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

I came upon a bra I bought from Knix last year. It sits in the bottom of my drawer because it is so shapeless and uncomfortable that I never wear it.

For me, it was expensive ($89). I had a Zoom session with a fit “expert” and bought 2 bras. I wear a 38/40 DDD. When I received the package, I followed the directions, washed it, wore it, washed it, wore it — it never loosened up.

Wearing it on the last hook I had nowhere to go. I had another Zoom with the “expert" and she agreed the Wing bra wasn’t for me but insisted the other one would loosen up and be perfect. It is not and never will be perfect. It gives me no shape — it flattens me out. I come out under my left arm and in the center. It is tight and uncomfortable.

I see the Knix commercials and every time I wonder why my bra doesn’t do all the things you promise. Washing it did not loosen it up or provide any shape at all.

I would be embarrassed to wear it. I will say the expert was great at convincing me to keep it because she wasn’t great at fitting me.

I contacted the company and because it was beyond the 30-day return policy, they offered me 15% off another bra. I was hoping for an exchange of a bra that would actually fit. I would NEVER buy a bra from Knix again.

Length of Use: 1–2 years

Bottom Line: No, I would not recommend this to a friend

I had no problem with the fit or ordering experience.

I get Brazilian waxes once a month and have never had skin issues from it...until...I got these leakproof underwear! I wanted to use them to protect against bladder leaks and was anticipating getting the workout tights. They keep urine and sweat in for the most part, but caused such severe skin irritation due to the constant contact with my skin during the day that I had to stop wearing them. As Kathi B said below: the claims are untrue, and I could smell the odor of urine taking off my pants.

I see nothing else about this from other users. Glad I only purchased one pair to see how it went.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

Run away! Do not buy anything from this company. I bought the best-rated undies they had for heavy night flow. Paid $200 plus. Failed miserably! Went straight through. I have pictures. Tried to get a refund, tried to work with customer service. Never responded. THEY LIED!

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend