Livia

Do not buy from this company!

This product didn't work for me (company policy free refund). I have been waiting since February for my £120 back which I haven't received! I'm not the only one experiencing this.

Bottom Line: No, I would not recommend this to a friend

I bought this in January, it didn't work for me, returned it in February. They said they received it. We are now in JUNE and I STILL haven't received my refund! Their customer service is a joke. They promise they'll refund the money, but they never do. I've emailed them about 20 times not.

By the way, Livia is just a glorified expensive TENS UNIT. You can literally buy the same thing on eBay for less than a quarter of the price.

I'm currently filing a dispute with PayPal.

Bottom Line: No, I would not recommend this to a friend

I bought this product and it did not work for me. I sent it right back exactly as instructed to get my refund in February. I am still waiting. Every time I contact them they say they are rushing it right through. This is the closest thing to a scam I have been involved with.

Bottom Line: No, I would not recommend this to a friend

I purchased mine in hopes that it worked as stated. I received the item a month after the expected date, so the company gave me free covers to make up for the delayed shipment. Upon receiving the item I had to wait until my next period to try. Upon trying it, the Livia didn't work for me. I reached out, contacted the company and was given a return slip. I was told the whole process would take up to 30 days to process. It has been well over 3 months and I have still yet to receive my money back (which they guarantee). I have reached out to the BBB and they were unable to get a response either. If you are looking you get scammed, buy this product. Other than that, stay awayyyyy!

Bottom Line: No, I would not recommend this to a friend

I was supposed to get a refund no later than March. It's now July and I still haven't gotten my money back. They just keep saying they've refunded me even though my bank confirmed that they haven't. THIS IS A SCAM.

Bottom Line: No, I would not recommend this to a friend

If you're considering buying Livia for period pain, DON'T. If it doesn't work for you, you'll never get your money back. Like so many other women, I've been waiting 4 months for a refund, which never comes. They fob you off by telling you you're on the "urgent, urgent list" and hope you'll forget about it. I love what another woman on here said about trying to get a refund from Livia is more painful than an actual period! Most women who buy this over-priced product are desperate for some relief and Livia gives us just the opposite. Has anyone actually gotten a refund off them? How did you do it?

Bottom Line: No, I would not recommend this to a friend

Their money-back guarantee IS NOT GUARANTEED. They say they will get you your refund within 30 business days. I was one of the few people to get their refund back (after two months). I only think I got my refund in that time because I was so annoying. I emailed them weekly, I commented on their Facebook posts, I commented on others' Facebook posts, I made Facebook posts, and I made memes calling them out. When I started urging others to make a complaint with the FTC and BBB they finally got my refund to me, and then they blocked me from commenting and posting on their Facebook page. They also delete comments and posts that aren't positive about their product. Super shady business taking advantage of people in pain.

Save yourself the headache AND DO NOT BUY.

Bottom Line: No, I would not recommend this to a friend

It’s the same old story clearly! I am another victim of this awful company. I get responses back from a "Maria" and try to get palmed off every time. The last message being:

"Unfortunately, we as support agents are not aware of the reason for delay.

We are able to forward the request to our supervisor and then they are transferred to our Financial Department"

It’s been the most time-wasting and exhausting messaging of my life! They owe me and many women money! I will be taking this further.

Bottom Line: No, I would not recommend this to a friend

Livia customer service confirmed that they have received my return nearly 6 months ago, but they have yet to issue my refund. I email them monthly and I am told I am in a queue. If there is a 6-month queue for all the returns then I guess that reflects how many people return their Livia, which doesn't work...need I say more.

Bottom Line: No, I would not recommend this to a friend

After over "30 business days," as they say on their website, I still have no refund. As soon as I’d bought it I canceled it due to health reasons and not wanting to antagonise it.

They said it was being forwarded to the "financial department." I never even received the product as I canceled it right away.

Still waiting on a refund...

Bottom Line: No, I would not recommend this to a friend

Pray it works for you because if it doesn’t, you can count on Livia to take your money, NOT honor their money-back guarantee, and give you the runaround for MONTHS on your refund that was supposed to have been put through 10 calls ago. Fraud. I can’t even believe the audacity of them to do this to so many people and simply delete comments on Facebook as if the issue doesn’t exist.

Bottom Line: No, I would not recommend this to a friend