Luminess Air

I’ve been using the Luminess Air Brush System for about five months. I loved the makeup and the coverage it provides. However, it started getting clogged at every use, and I started to have to clean it after every use. I had to dump out the makeup I didn’t use, which was a waste of the product.

I asked for a replacement, and the replacement I got doesn’t work at all, so I had to go back to my old one which works intermittently. I haven’t called them to return the old one yet, but I’m going to this week. I really wish the machine would work as flawlessly as their makeup. I’ve also experienced leaking bottles and bottles with broken lids.

Bottom Line: No, I would not recommend this to a friend

I love my Luminess Air makeup, it was perfect. I received so many comments on it. My problem is the airbrush quit working in less than a year. I followed all the instructions, even bought the special cleaner, and it still quit working. I was very disappointed that it was not any better built than that. For what I paid it should have been a lot better quality.

Bottom Line: No, I would not recommend this to a friend

I ordered the Luminess Air system during their $19.95 trial.

I ordered, paid nearly $30 with tax and shipping and handling. Easy to use with good coverage. BUT, I can't get the right color without mixing. I have no interest with this hassle. I will be returning it for that reason. You MUST return before your deadline date to avoid paying the REAL cost of this machine - $140.00 (three payments of $39.95). The TRIAL price of $19.95 plus tax and shipping etc. does not factor into your purchase price, NOR is it eligible for any refund.

To quote their site terms and conditions page:

"The 30 Day money back guarantee applies to purchase price and excludes money paid for the 30-day trial (rent to try) cost and paid s/h."

So, be aware! The "trial price" is what you pay to "RENT" Luminous Air for 30 days while you decide if you want to buy it for $140. THEN the 30-day money back guarantee would apply.

I am not AT ALL happy with this shell game.

It is a decent product. So why not be upfront about pricing?

I would not recommend because of the product but due to business practices.

Bottom Line: No, I would not recommend this to a friend

I ordered this some time ago. I haven't used it in over a year, maybe two. When I did try using it, the stylus never worked right. It would sputter and spit and make the makeup look like wall spackle. I called and exchanged the stylus three times and every single one of them worked exactly the same, spit and sputtered. After complaining every time I tried using it, I finally just stopped using it. I never got a refund. That's alot of money for something that doesn't work correctly! Easier just to buy drugstore foundation and apply with a beauty blender! Looks fantastic and no wall spackle look!

Bottom Line: No, I would not recommend this to a friend

I looked at this system, based on the "dramatic" results on TV. I decided no, but my guy knew I had expressed interest, so he bought it for me. Ladies, read the small print. This costs a bundle, and it just keeps on costing. While I thanked Jack for the gift, we both decided it did nothing that L'Oréal True Match did not do ($7 every two months). This is a rip off, preying on our vanities. I am 63, and wrinkles notwithstanding, I am still beautiful to the people who matter. Forget this crap. Focus on what really makes you beautiful, and ladies, it isn't makeup.

Bottom Line: No, I would not recommend this to a friend

It never performed as stated. Kept getting clogged. I called for assistance, didn’t really get any help. I felt ripped off in so many ways. It was never explained properly about continued payments and automatic product shipping, which continue to add a continuous balance until I finally canceled the whole thing. I had to pay for the machine to keep my credit intact, but was very angry. Buyer beware.

Bottom Line: No, I would not recommend this to a friend

The initial representative was unpleasant so I tried again and got a knowledgeable one but one who would not listen to me saying that I only wanted to try the advertised product: cosmetic and machine. I got annoyed with her ongoing sales pitch. I got the product home and absolutely hated it. Thought I needed to practice to eliminate the possibility of user error but it went on wet, stayed wet, looked caked on and felt like I had been playing outdoor sports in the sand all day! Returning it wasn't difficult but I had to mark product that continued to be delivered to me, "return to sender" unopened to get credit, which I eventually did. I decided to just keep my skin clean and moisturized and call it beautiful.

Bottom Line: No, I would not recommend this to a friend

For those who have let this company continue to ACH money from their account, well, common sense would tell you to close your account and file suit for your refunds. Problem solved!

Bottom Line: No, I would not recommend this to a friend

The product works well. My frustration is with customer service. I have tried to delay or cancel makeup shipments (which cost about $40) because, as a retiree, I don't use makeup every day, but they still shipped 2 more bottles after assuring me the next shipment would not be sent. Return available? Nope. I now have 6 unopened bottles, which will likely take me a couple of years to use. I recently changed my credit card number, so I'm crossing fingers they won't be able to charge me and send more. It seems impossible to stop shipments. Not an honest nor responsible way to do business.

Bottom Line: No, I would not recommend this to a friend

I need to stop my order because I did last month and you still took money out of my account and I don't want it anymore. Please, I canceled my subscription last month and I had money taken out of my account. I don't even use it anymore.

Please send me back my money to my account because I canceled my subscription last month.

Bottom Line: No, I would not recommend this to a friend

The airbrush machine itself is great. I had an allergic reaction to the makeup and then a rare asthmatic reaction because of airbrushing. The thing is if I had bought it through Amazon instead of Luminess's actual website, I could have returned without a headache. There is a penalty of a restocking fee and if there is a cost to ship it back, I will find out shortly when I get to the post office. Then their disclosure that if it breaks during shipment I am fully responsible. I stopped listening because I realized I'm screwed. Wish I could just keep it and use it. It put makeup on great. Now I just have a bad taste in my mouth.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend