Start your review of Luminess Air:
  • 271 Customer Reviews
  • 15% Recommend This Company
1.6 out of 5
5 star: 11% 4 star: 2% 3 star: 0% 2 star: 5% 1 star: 79%

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  • Luminess Air SCAM

    • By Terence Wysocki,
    • Los Angeles, CA,
    • Jan 13, 2016
    Overall Experience:

    Don't purchase this product unless you understand the full cost of the product. The TV commercial makes you believe that the full cost of the product for the air brush is $29.95. However, when you receive the product you'll find out that the full cost is $430 with 5 installments. I'm very disappointed with the company for not being upfront in their advertisement or when placing the order.

    Bottom Line: No, I would not recommend this to a friend


  • Rude sales people

    • By Jerry Harmon,
    • Olney IL,
    • Jan 9, 2016
    Overall Experience:

    I was trying to order the kit off the TV. I wanted the kit but then the sales person wanted me to upgrade, then buy coupons that I did not want. After 15 minutes of the him not taking no, I told him to forget it all. I am not buying due to bulling or rudeness from this company. After I checked my banking account, he still took out $39.91. That is fraud. I will see what, if anything, the DA can do to get my money returned.

    Bottom Line: No, I would not recommend this to a friend


  • Buy it from QVC

    • By Gina Peavler,
    • Checotah, Oklahoma,
    • Nov 30, 2015
    Overall Experience:

    I didn't buy mine from the TV infomercial. I bought it from QVC, on 5 payments. And can reorder makeup. I also had a month to return it if I didn't want it for any reason. No problems, nice customer service, and no misleading lies. I did call the infomercial thinking that it was on sale for $20.00 and hung up on them when they got to the payment part. I had heard enough BS by that time. If you want a good experience and want to buy one then I recommend you call QVC. I buy a lot of items from them and after 15 years, I've never had any problems, even with returns.

    Bottom Line: Yes, I would recommend this to a friend


  • Luminess Air, duped!

    • By Rhonda,
    • on-line,
    • Nov 20, 2015
    • Verified Reviewer
    Overall Experience:

    I ordered the Luminess Air online (based on the advertisement on TV) clearly thinking I was getting it for around $50 with a few sample makeup bottles (they are tiny). I received it, tried it once and didn't like it. I didn't return it (big mistake) because in my mind I thought, I'll just eat the $50 I already paid! Two weeks ago, my bank account was charged $82.94. The first of five easy payments. Do the math, $414.70. That's in addition to the $50 paid up front.

    Obviously, at some point, I missed the "small print" about the $50 basically being a rental cost for this cheap machine! Now because I'm just passed the 30 day return policy, I apparently can not return the product. When I called, they basically told me, too bad, so sad (as they laugh all the way to the bank). I am responsible for ALL payments. This is total BULL. I was duped. ANYONE want to buy this machine from me? I'll sell it for half

    Bottom Line: No, I would not recommend this to a friend


  • Best product ever

    • By Anonymous,
    • New York,
    • Nov 10, 2015
    • Verified Reviewer
    Overall Experience:

    I love the Luminess makeup, it gives you such a natural look. One application is all you need. The make up is flawless. I give it 5 stars, highly recommended. I am in the entertainment business, I love it.

    Bottom Line: Yes, I would recommend this to a friend


  • Poor return service

    • By Leslie ,
    • Aug 4, 2015
    Overall Experience:

    The return policy is a lot of bells and whistles. You must pay for return as they do not inform you of this. You are not refunded this charge as they don't tell you while ordering. On the site you are told, "five payments of 59.99 is $ 319.90". Ladies please, please do the math, it's not, it's less. And when you have to return the unused portion, you only get charged $39.95 (now it suppose to be a trail) back, not the $34.91 for the kit. You just get $29.95 back. Then $10.00 for something they call additional options. Then they will send back in a heart beat but it takes call after call to get this small refund of $39.95 but not the $44.91 that you as a consumer spent ordering it, not to mention the $11.80 you have to pay just to return a unused item.

    One does not have to have a brain to see it was never taken out off the box. So therefore it could never have been used. Good luck if you ever buy this.

    Bottom Line: No, I would not recommend this to a friend


  • Don't buy Luminess

    • By Linda,
    • Valrico, FL,
    • Jul 13, 2015
    Overall Experience:

    I was duped into buying this product thinking that it cost the advertised price in the infomercial. This item will cost you over $350. It's ridiculous. They should make this information clearer and should be sued for unethical business practice.

    Bottom Line: No, I would not recommend this to a friend


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