So glad you asked. My first phone call to your support group was to get answers to a whole list of questions. Most of them were answered but the one that could not be was, "Are the natural ingredients harvested and sustainably and ethically?" I do not want to damage any other living being's habitat or abuse anyone's rights just to make myself look better. I was told a supervisor would call and answer that question...I never got a call.
Secondly, the rep I was speaking to said that she was part of a company that also handled the customer service calls for other companies including dog food! Is this why all of my questions could not be answered? Perhaps there should be specialists for your product at the end of the line?
Thirdly, I have be using the Sculpting Cream for a month now, and I am noticing some difference in the depth of my marionette lines, but there hasn't been any improvement with my turkey neck. That being said, I wasn't expecting a miracle as this was caused by a surgery in the late 90's to remove a tumor from my periodic gland. I ordered two containers as I was going to be in the States for a holiday and saved money on shipping, etc.
I now see that there is a new gel being launched that might help a little better but I will be using up the Sculpting Cream before investing in another.
Bottom Line: Yes, I would recommend this to a friend