Stay far away from Nurx! Was receiving birth control every 3 months by mail. On the 5th order, it became a disaster. Received a message on 1/8/23 informing my prescription was being processed and would ship in a few days. Ten days go by, no prescription mailed.
On 1/18/23, I received a message informing the account was up for renewal and I needed to update my account with any changes to my health, insurance, payment, or personal info. My prescription, which was in processing on 1/8/23, now showed as “under review by our care team”. I immediately responded, informing no changes had been made to any of my info. Days go by with no response and no movement on my prescription. Made several attempts to contact this company, by app, phone, Facebook post, and Facebook messenger.
On 1/26/23, Nurx contacted me through the app to tell me the prescription was ready and asked if I wanted it to be shipped or sent to my local pharmacy. I reply immediately with the name, phone number, and address of my local pharmacy. Nurx responds a day later to confirm my prescription has been sent to my local pharmacy. I call the pharmacy and they inform me the med is out of stock and would have to be ordered.
On 1/29/23 I go to the pharmacy to pick up and they inform me I have to pay out of pocket because Nurx sent a duplicate prescription through their digital pharmacy, Propel, has mailed it and has already billed my insurance.
The request for a renewal and updated information should be dealt with MUCH sooner if this is the kind of delay that happens. It’s no wonder this company cannot dispense life-saving meds. This company has grown bigger than what they can handle, do not respond promptly, and do not communicate effectively between one another, in turn providing horrible customer service and care. People should have a way to easily contact a live human being during business hours to handle such matters and/or get a response on the app within hours, not days. As a “medical company” this is simply unacceptable. I have deactivated my account.
Length of Use: 6–12 months
Bottom Line: No, I would not recommend this to a friend
