I called to cancel a subscription for my mom who is dying, cannot swallow pills, and is hardly eating or drinking anything at all. The rep repeatedly tried to sell me on the product, tell me that the pills I was trying to cancel weren't for her, they were for my dad (I had already explained to him that my dad only ordered the pills for my mom). I told him I didn't want to hear sales, that I am trying to get my parents' affairs in order during a very difficult time, he told me he was just trying to tell me my options.
When he came back from putting me on hold, he told me he suspended the account for the next few months. I told him it was completely inappropriate to do this and to cancel the order as I had asked because my mother is at the end of her life. He continued to argue with me that they weren't for her, they were for my dad, that he was trying to help me by telling me my options.
When he came back from hold to say he had in fact canceled the order, I told him I wanted to speak to the manager. Previously he had said ok, and at that point, he said there was no manager there. He gave me a line about how he put all that I said into notes and that the company would know what my complaint was. It is absolutely outrageous and shameful their relentless efforts to keep you hooked in, and reps are not trained to deal with sensitive situations anywhere close to appropriately.
Bottom Line: No, I would not recommend this to a friend
