Opendoor

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Opendoor

Overall Rating

3.9

234 Customer Reviews

Summary

Opendoor’s tech-driven homebuying platform presents an attractive option to sell your home fast. Our review will help you decide if it is the right service for you.

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Customer Reviews

3.9 Stars out of 234 Reviews
5 Star:66% 4 Star:4% 3 Star:0% 2 Star:4% 1 Star:23%
72% Recommend This Company
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Posted on Aug 23, 2019

Good option

By Jeff O., Torrance, CA, Verified Reviewer

I wanted to sell the house my dad was living in after he passed away. I didn't want to take long because of the mortgage I was paying. The only hesitation I had was the fee charged by Opendoor but it's true that removing the anxiety and possible time spent on the market equaled the extra fee, in my mind. Everything else about the transaction was fair and smooth. All the people I talked with were friendly and helpful. Not having to make repairs or hire someone to throw out the garbage was very nice. I would consider using them again if I need to sell a house in a hurry.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Opendoor

Sep 7, 2019

Jeff, great to hear you've had a positive experience with Opendoor! Thank you for choosing Opendoor for such an important transaction.

Posted on May 28, 2017

Great cross-sale experience

By Lacey Washburn, Gilbert, AZ, Verified Reviewer

I recently had the opportunity to work with Opendoor on a cross sale. They had the listing, and I represented the buyer. I'd heard mixed reviews in the past, but my client and I had a wonderful experience! They were very timely, responsive, helpful, and their communication was fantastic. All contractual timelines were achieved seamlessly, and we had a smooth and successful closing. My clients are very happy with their new home, and I would gladly work with Opendoor again in the future!

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 5 People Have Voted

Posted on Sep 28, 2017

From a homebuyer's perspective

By Rhett Butler, Arizona, Verified Reviewer

We had a horrible time locating a home within our price range in a suitable neighborhood. My wife, ever-growing frustrated with the search, downloaded their phone app.

We found several homes that fit what we were looking for. The next step was a great experience; no waiting for an agent, hassle-free walking through with information on the kitchen counter!

Simply open the app and, if the home is available, you unlock the door from the app! We did visit a couple of listings that were already under contract by the time we arrived to walk through. No problem, move on to the next.

We finally found our home. Opendoor accepted our offer and, as it turned out, was $5K higher than the appraisal. No problem, they dropped the price to meet the appraised value.

They supplied us with their inspection report (we also did our own) along with work/repair orders. We discovered their contractor did about half of what they said they repaired. Upon bringing it to their attention, all the necessary work was completed before the closing, which was a week later! They repaired everything that required attention!

Here's what really blew us away. It's an 18-year-old house with the original roof. We asked for the damaged shingles and flashing be replaced. They replaced the entire roof! New architectural shingles, felt underlayment, drip edge, flashing, everything, including the back porch roof. While there are some personal touches we plan to make like replacing the laminate flooring with ceramic tile, this is move-in ready!

No hassle walkthrough, the full disclosure of the condition, repairs done before closing and no bickering back and forth about who pays, repairs or attends to anything. What could be easier? Even our agent, who's dealt with Opendoor on several other transactions, was very impressed with how easy they are to work with!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Opendoor

Dec 19, 2017

Hi Rhett,

Thank you for sharing your Opendoor story! We're glad to hear that you enjoyed the Opendoor experience and we wish you the best in this next chapter of your life.

Helpful Review? 3 People Have Voted

Posted on Dec 1, 2017

They made it right

By Olivia , Mesa, AZ, Verified Reviewer

Opendoor reached out to us, and after several days of them getting numbers together, they are sending us a check for an appropriate amount. They were very apologetic, which makes me believe it was an honest mistake. But I still encourage you to do your research before selling your house so this doesn’t happen to you.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 4 People Have Voted

Posted on Jan 7, 2018

Good offer with a ridiculously smooth process

By K Frauenthal, Buckeye, AZ, Verified Reviewer

We had just gone under contract on our new house, which we could only get if we didn't rely on selling our current house, when I decided to look at Opendoor and OfferPad on a whim. I had seen their signs popping up all over our neighborhood and had heard they paid cash for a super quick close.

After getting a joke of an offer from the other guys, Opendoor had offered us what I thought at the time was actually higher than the market offer. We decided to move forward, knowing we could cancel the contract at any time (which they explicitly put in the real estate purchase agreement - something I was concerned about). We kept waiting for the moment when they would try and "get us" with something - we'd read stories of Opendoor charging thousands of dollars for repainting, or ridiculous repair requests, etc., so we kind of figured after the inspection that we would walk away.

Well, the inspection team came in, took a look at our house (which had custom paint throughout, to include very custom boy and girl rooms), and they sent us a request for a repair credit of, $650. Completely below what we expected! It was extremely reasonable things that would need to have been repaired anyways. AND, they didn't even ask us to repair things I fully expected to have to repair! So, we moved forward and just closed today.

Looking around now, I believe we MAY have been able to sell our house for more the traditional way, but the looming threat of carrying two mortgages and associated bills, we decided it wasn't worth it. Especially considering our neighbors' homes have been on the market for months, with their prices dropping.

I give Opendoor a 5-star review based on their very fair offer, their RIDICULOUSLY easy process (I seriously didn't even talk to anyone on the phone until the day before we were closing just to confirm our appointment time and their office location, not because they avoided me, it was because of how smooth everything is), and how quickly they can close.

Keep in mind, for the reviews talking about being "low balled," they are effectively flipping your house, and you are paying a bit of a fee for the quick close and easy process. If you come in with that in mind, you will NOT be disappointed!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Opendoor

Jan 8, 2018

Hi K Frauenthal,

We're glad to hear that you enjoyed our fair offer and hassle-free experience! We wish you the best in this next chapter of your life.

Posted on Jan 10, 2018

Exactly what I hoped for.

By Kayleigh Almaraz, Arizona, Verified Reviewer

We had considered selling our house a few times and originally planned on selling the traditional way. After speaking with a few realtors, we decided we weren't open to showing our home any time a possible buyer wanted to stop by.

I contacted Opendoor after receiving a flyer in the mail and requested an offer. Within a day or two, I received an offer that I felt was very fair. I was a little nervous since I didn't have any friends or family members who had used Opendoor before, but as I interacted with the team, my worries subsided. I enjoyed how well Opendoor broke down the offer and the ease of scheduling the inspection, closing, etc. on my own time. Anytime I had a question, and I had quite a few, I'd just shoot an email to a member of the Opendoor team and I'd get a response immediately.

I'm thankful to the Opendoor members for their transparency, customer service, and organization throughout this process.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Opendoor

Jan 10, 2018

Hi Kayleigh,

We're so happy to hear that you enjoyed the Opendoor experience. We wish you the best in this next chapter of your life!

Posted on Jan 19, 2018

Wonderful experience

By Howard and Alice Fierstein, Chandler, AZ, Verified Reviewer

After investigating many companies, Opendoor provided us with the best offer for our home, with no huge extra fees. Some companies charged an additional $1,300 for the privilege of using their service. All personnel at Opendoor were most professional providing constant communications during the process. The electronic paperwork was efficient and simple. Opendoor is the way to go when selling a house.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Opendoor

Jan 19, 2018

Hi Howard and Alice,

Thank you for sharing your Opendoor experience! We're so happy to hear that you enjoyed our fair offer and the hassle-free experience. We wish you the best in this next chapter of your life.

Posted on Feb 4, 2018

Could not have been happier with the process!

By Joandrea Cornejo, Anna, TX, Verified Reviewer

I was skeptical when I pulled up the website. I figured I would get a lowball offer and possibly get jerked around. But I did it out of curiosity. We needed to sell quickly, and I hated the thought of hiring a realtor and having the house possibly sit on the market for months. So I told myself “If they offer me enough to pay off the loan and cover fees, I’ll do it.” So I filled out the questionnaire.

That evening, I got an email, a text, and a phone call. They had my offer ready. Chris and I went over the offer together. My jaw about hit the floor. The offer was WAY more than I expected! I had checked comps in my neighborhood, and this was up to par with those.

I still waited several days before accepting the offer, simply because we were in the middle of packing and I knew they’d be wanting to schedule an inspection and get things moving. I accepted the offer, and their team of inspectors came out. Everyone was SO professional and courteous. They were on time, got in and out, so we were able to move on with our day. Results came back within the four business days stated, and their repair estimates were extremely fair. (Totaling only $415 for everything that needed repair in the entire house!)

Their team of people was so friendly and helpful every step of the way. I was SO stressed out about having to sell the house, but I felt no stress whatsoever dealing with them! They kept me well informed of exactly what was going on. We set up our closing date, with the final walk-through the day before. We got a text from Robert about an hour before walk-through to confirm. He pulled up to the house right behind us, a few minutes early. He was in and out within about 10 minutes.

We were sitting at our closing, and I looked at the calendar. It was exactly three weeks to the day from the time I requested an offer to when we signed the papers. We could have closed quicker - there were a few times my husband and I dragged our feet a little though. I cannot say enough good things about the process, as well as everyone that I had to come in contact with during. I’ve been telling EVERYONE about Opendoor!!

Oh yeah, I was skeptical of all the positive reviews too. I said, “They weed out all the bad reviews.” But I would give them 10 stars if I could!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Opendoor

Feb 5, 2018

Hi Joandrea,

Thank you for sharing your Opendoor story! It makes our day to hear that we were able to simplify the home-selling process and provide a stress-free experience for you. We wish you the best in this next chapter of your life!

Helpful Review? 1 Person Has Voted

Posted on Feb 4, 2018

Great experience with Opendoor

By Katherine R Murphy, Texas, Verified Reviewer

I just sold my rental property through Opendoor and the experience was wonderful. From the very beginning, in getting a quote from Opendoor, they made the process easy. They clearly explained the process and made the paperwork easy to complete. I couldn't be happier with the entire process. From the quote on the property to the final walkthrough and closing, everything was made easy to understand. I would recommend Opendoor to anyone who wants to sell a property.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Opendoor

Feb 5, 2018

Hi Katherine,

We're so happy to hear that you enjoyed your Opendoor experience! We wish you the best in this next chapter of your life.

Posted on Feb 9, 2018

Great experience

By Jason Wilhite, Phoenix, AZ, Verified Reviewer

I initially looked into Opendoor after visiting one of their open houses. I had already talked to two separate realtors regarding the sale of my house. Both realtors told me to steer clear of the service. I figured it couldn't hurt to at least get a quote.

Much to my surprise, the initial offer came back at market value. We moved forward with the assessment and was pleased with the responsiveness and guidance provided by staff. They were attentive and explained every step of the process. The credits they asked for regarding repairs were fair and in the end, they were able to close quickly and efficiently.

I was going to rate them 4 stars because I don't give perfect reviews, but then I changed it to 5 stars because I couldn't think of any ways for them to improve my experience. They are professional and fair in their offer, and their customer service is prompt and courteous.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Opendoor

Feb 9, 2018

Hi Jason,

We're so happy to hear that you enjoyed our fair offer and the Opendoor experience! We wish you the best in this next chapter of your life. Thank you for sharing your story with us.

Posted on Feb 11, 2018

Great sale!

By Conrad Flury, Phoenix, AZ, Verified Reviewer

The sale of our home to Opendoor went extremely well, and we were delighted with the entire experience! From the minute we received an offer we found the whole process timely, efficient an effortless. The digital documentation was straightforward and easy to prepare. The home inspection was easy to schedule, and we found all of the inspectors to be courteous and efficient. The final closing with OS National was fast and the people extremely friendly and knowledgeable. Overall we would give the whole experience a 5-star rating!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Opendoor

Feb 12, 2018

Hi Conrad,

Thanks for sharing your story! It makes our day to hear that you enjoyed the Opendoor experience. We wish you the best in this next chapter of your life.

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