PillPack

PillPack

Overall Rating

1.9

107 Customer Reviews

Summary

PillPack is a full-service pharmacy that claims to sort your medication by date and time and deliver them directly to your door. There are some strengths but also some drawbacks pertaining to customer service.

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Customer Reviews

1.9 Stars out of 107 Reviews
5 Star:15% 4 Star:3% 3 Star:2% 2 Star:8% 1 Star:69%
21% Recommend This Company
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Posted on Jan 12, 2019

PillPack.com is AWESOME!

By Brad H., Kentucky, Verified Reviewer

I've been using PillPack.com for several years now. First for my elderly mother who was having trouble remembering which medications to take when and more recently for myself.

You don't have to worry about individual pill bottles (unless you want to) and shipments come once a month about a week in advance.

Prices are the same as my regular pharmacy.

Customer service, the few times I've needed it, has been awesome.

You can't beat the service, convenience, and price.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 10 People Have Voted

Posted on May 8, 2019

Awesome!

By John B., Tennessee, Verified Reviewer

Nine different meds, including one OTC, got my first shipment and it was perfect. They informed me because I had just refilled 2 of my meds, including a 90-day supply of one of them, there would be a transition time before all meds were in the pack. Totally understandable and professional. Highly recommend the service!

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 3 People Have Voted

Posted on Jun 21, 2019

Great pharmacy, even greater experience

By Sarah M., Canton, NY, Verified Reviewer

I switched to PillPack pharmacy for two reasons

1. My current pharmacy (Walgreen's) was consistently not able to fill my prescriptions in a timely manner (the medication was out of stock, it didn't arrive on the truck, etc). Obviously, this meant multiple trips to a pharmacy in a weeks time for the 10+ meds I have to take! Also, the meds I take are not meds I can be without - going without means my medical condition becomes worse and I have further issues to deal with. I stayed with them for over a year (they bought out the Rite Aid Pharmacy in our community that I had been using for 20 years).

2. Because I take so many medications I was fearful that I was going to have a mix-up when I put them in my medication dispenser every week. PillPack had individual packets, it accommodated the need for an additional time that I was not doing for one of my meds. It was everything I was looking for. AND it was delivered to my door, I didn't have to make arrangements for someone to go to the pharmacy for me to get my meds.

I signed up and got all my meds transferred over to PillPack, the process itself was VERY easy, I contacted customer service by e-mail with a few questions and received answers quickly and completely from them. When I was getting ready to start a new injectable medication I did run into a bit of an issue - it required me to make many calls back and forth with PillPack and my doctor's office. While it took almost a week to get straightened out, I still got the medication SEVERAL days before I was due to inject it. Their customer service reps are helpful and knowledgeable - the pharmacists are easily reached.

My insurance (MCD) paid ALL costs and my co-pays (some were even less than what they were at the brick and mortar store) were the same. It does require you to have an account (credit/bank) on file to pay for the co-pays. I am about to get my second delivery of meds and I have to say this is a Pharmacy I would recommend to EVERYONE!

And finally, the small pouches that house your medication are Day, Date and Time stamped (i.e. Thursday, June 13, 8:00 PM), then below that each medication is listed (how many pills, strength). They come off the roll easily at the perforation marks and the individual pouches are super easy to open (even easier than opening a childproof cap, NOTE: THE POUCHES ARE NOT CHILDPROOF).

I could write so much more about the benefits of switching to PillPack and why I think it is so beneficial. Give it a try, you won't be sorry. Just remember, as with any pharmacy change it takes a month or so to get everything situated and for both sides to understand the process and needs of the other. I won't be changing back to a local Pharmacy unless PillPack forces me to.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 6 People Have Voted

Posted on Jul 31, 2019

Good bye CVS

By Bob L., Homewood, IL, Verified Reviewer

I signed up before I realized no supplementals, so I stopped. Read Amazon, bought the company, called, and now supplemental, was available and rejoined. Their service saves me at least 2 hours a week when I would place meds into daily plastic containers. Also impossible to beat when traveling on vacation. Their service is 180 degrees from the local pharmacy. Looking forward to the drug store closing because of terrible service. PillPack and Amazon will change the landscape of meds forever.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 9 People Have Voted

Posted on Sep 12, 2019

Works very well for me

By Cathy V., Charleston, SC, Verified Reviewer

To start with, my situation is unique. I have a PCP in California and pain management in South Carolina. My problem was I spend about three months in South Carolina then the next three months in California. So my pain meds became a huge problem. I am one of the chronic pain people that is caught in the opioid problem. All the script crackdown made my life a nightmare. Add to that most pharmacies do not stock my med because it is expensive. Then add that the dosing is for 28 days and can not be refilled until day 27. PillPack was the dream solution. I no longer had to have the pharmacy in California question a script from South Carolina. Or deal with when I traveled to my other home, much less if I ever wanted to take a vacation...

PillPack has fulfilled all of their promises it has been about a year. Count me as a happy customer.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 5 People Have Voted

Posted on Dec 29, 2021

PillPack is great!

By John F., Seattle, WA, Verified Reviewer

I have used PillPack for nearly two years (a total of four prescription drugs, three once a day and one twice a day). The service has been perfect – not one error. The 30-day supply shows up in my mailbox usually a week early.

Previously, my prescriptions were supplied by Walgreens, which, in addition to having to drive there and wait in a drive-thru line, always was out of at least one of my prescriptions.

Drug stores are obsolete!

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

No errors, always early

Prices are always lower than the drugstore

No late shipments

No “cons” were specified in this review

Helpful Review? 1 Person Has Voted

Posted on Jun 4, 2022

Prompt delivery and great customer service

By Steven J., Burton, MI, Verified Reviewer

I have had PillPack for around 5 years. They have always been prompt in delivery. Accurate and let me know if prices have gone up. The ease of having my pills prepackaged daily means a time saver and accurate taking. No forgetting if I took my 8:00 or 6:00 pills. No hassle of setting up my weekly pillboxes.

I do not care for the 30-day limit versus the 90-day supply. It does increase my cost somewhat.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Customer service

Prepackaged daily doses

On-time delivery

Lack of getting 90-day supply in prepackaged

Posted on Sep 23, 2022

Convenient and fast

By Leon W., Perth, Western Australia, Australia, Verified Reviewer

I was very impressed with the service. The prescription arrived just when I wanted it. The delivery guy was extremely polite. I also have received timely reminders for reorders.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Speed of delivery

Accuracy

That I didn't know about it earlier

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