Piping Rock

You order a product (that incidentally has many versions of) that has a very good price on it, but you get sent something that is much cheaper on the market. I will be specific - Acetyl L-Carnitine and L-Carnitine. The first is much cheaper, and that's what you get sent when you order the more expensive version L-Carnitine. Sounds like an effective way to be able to advertise very low prices, by using old fashioned low life bait and switch techniques. Now to get what you need, you have to pay to send it back, and then go find it where you will get sent what you order. For the record, my order sheet says I ordered the ALC, but has a different price than what they have on their records, and it's labeled as a substitute.

Bottom Line: No, I would not recommend this to a friend

With many vitamins and minerals, you won't know for years whether or not they are working. With Niacin, I know in minutes. I get much less effect from 1000mg of this B3 than from a 100 mg of a competitor's product. Based upon the effects of this product, I have serious questions as to the purity of the Piping Rock products and will probably return everything I ordered.

Bottom Line: No, I would not recommend this to a friend

I put items in my cart at a set price, but before I could place the order the prices in the cart changed to higher prices on each item. Their customer service had no idea and refused to help or honor the lower prices. Many emails later, I received no satisfaction. They don't care about their good customers.

Bottom Line: No, I would not recommend this to a friend

My experience with Piping Rock was disconcerting. Supplements are valued medicines to many people (Dandelion Root is a diuretic, which is an important medicine to aid in the reduction of excess water in the body). Quality and reliability of medicines and supplements is extremely important.

Piping Rock shipped me one of the two bottles (as a set) of Dandelion Root Capsules, with the expiration label selectively TORN OFF. This is NOT acceptable. Use your imagination as to why any Medicinal Supplement Company would remove an expiration date. Did they think I wouldn't notice or wouldn't care? WRONG!

When I contacted Piping Rock to complain, they wanted to refund me less than 50% of what I paid. "Unscrupulous'" is the best word to describe them, dragging their feet in every step of the refund process, not to mention Piping Rock won't post honest reviews on their website, which are less than positive. That's very deceptive.

After learning there's been litigation regarding no less than 49 Piping Rock products containing LEAD, I do not feel safe consuming Dandelion Root capsules, nor any other supplement from Piping Rock. Beware of "Good-Great Hurry Buy-Now Special Deals" at Piping Rock. Like Gramma always said: "If it seems too good to be true, it is!"

Bottom Line: No, I would not recommend this to a friend

After having placed an order with Piping Rock, I waited for weeks without knowing what happened to my order, because I have never received the goods I have ordered, nor did I receive any support from the customer service. I wrote to them, and they replied to me that once the parcel with the goods has left the warehouse, it is out of their hands!

Bottom Line: No, I would not recommend this to a friend

A lot of vitamins you can't really know if what you have bought is the real thing, but with Niacin, you will get what is known as a "Flush," which feels a lot like a skin burn. This side effect lets you know if the product is actually working. I get more of a flush with 50-100mg from Niacin from other company brands than 1000mg from Pipingrock.com. I have thrown everything I bought from them in the garbage because that's what they are! Rubbish powder in capsules.

This website is so misleading! Any negative product reviews on their website will automatically be deleted, which isn't fair to the customers. Some people need vitamins like Niacin to function and is vital for their well-being, and they are selling fake products which can cause a lot of distress and harm. I don't know nor can prove the authenticity of their other products, but I for a FACT know their Niacin isn't the real thing.

Bottom Line: No, I would not recommend this to a friend

Ordered a fairly large amount of supplements and they are heavily under-dosed compared to my local drug store. Complained to PipingRock and they told me if I paid to ship it all back they would refund my money. I expected them to at least offer in store credit but they did not nor would I have accepted as I believe there is no quality control in place. Do not recommend and never again will order.

Bottom Line: No, I would not recommend this to a friend

After a ridiculous cluster hiccup of a slipping policy, it's been weeks with no products or refund. I've called multiple times sometimes being told I'll be issued a refund once my product was returned to sender. Well, it was delivered somehow somewhere and I called once again to be told there would be an investigation opened and I would receive a call back. Well no call back, no refund or items. I'm sick of it.

Bottom Line: No, I would not recommend this to a friend

I am shocked, devastated and heartbroken to see the recent test results done on Piping Rock Essential Oils. Last May when I was diagnosed with a High-Grade Endometrial Sarcoma, I started researching ways to help with my treatment and prolong my life. Essential Oils claim to do many things, including kill cancer cells. I came across Piping Rock online claiming "The Best for Less, Therapeutic Grade Essential Oils, Pure, top quality, and 100% all natural plant source." I'm not sure why the alarm bells didn't go off immediately when I saw the prices, but I trust that the things printed on the label must be true.

You can also see their test results on Dr. David Hills Facebook page, at essentialoilanalysis.com and on Dr. Pappa's site. Their oils are synthetic and full of chemicals with the occasional drop of real oils. Of course, I will never know if using genuine oils would have made a difference, but I can't explain how sad and disappointed I am.

As I live in Canada, I can't be part of the class action suit that just started, but I will be meeting with a lawyer here to see if I have any recourse. What kind of people can do this to other people?

Bottom Line: No, I would not recommend this to a friend

I ordered Progesterone cream. Progesterone cream prevents miscarriage. I needed the cream as soon as possible, so I paid for two-day shipping. Two business days later I called Piping Rock customer service, and they stated that they ship it within two days and you receive the item two days later. Four days? Interesting. So why did I pay $11 to ship a $7 item?

The people from customer service didn't care because it's my child and not theirs. Don't order from a company that doesn't know the difference between two and four. When you need medication, you need it within a certain time frame. I can accept someone playing with my money but not my child's life.

Amazon is more expensive but trustworthy. When Amazon says two days, they actually mean two days. I hate giving even one star because that's false advertising.

Bottom Line: No, I would not recommend this to a friend

Piping Rock's "F" rating with the Better Business Bureau says it all. I have experienced all of the same issues other complainants have expressed here and elsewhere.

Slow delivery and bait and switch thievery (showing "coupon code" discount on the order page then removing it when you checkout).

When I finally got my order, two of the three items ordered were shown as substituted, so I checked the website and the items shipped were $3.00 less than what I was charged. Now, the $3.00 is not the point, but by this time I was so pissed off, dissatisfied and tired of being ripped off by this company, I called "Customer Service" and very politely asked them to credit my account for the $3.00 overcharge. Needless to say, they seemed horrified that I would ask for such a thing. Stating that it was not their policy and would not give me any credit or refund. Of course, there was no supervisor available to take this up with, and basically, it was "screw you!"

I could go on and on, but I believe you get the gist of this awful company, and I hope you think twice before you spend your hard earned with Piping Rock when there are so many reputable companies out there.

Bottom Line: No, I would not recommend this to a friend