Piping Rock

I managed to view my parcel, and the company had inflated the true cost of the items, putting it over the threshold for incurring a customs and handling fee. I sent photographic evidence to the company that it was their responsibility and they should refund me. They are ignoring my emails. I'm not sure how the benefit from inflating the cost, which they have also done with other people reviewing, but there is something dodgy about the company.

Bottom Line: No, I would not recommend this to a friend

I ordered for the first time from Piping Rock in January of 2017; it is a product that is of great help to me. I wanted to order more today, March 12th, and while checking out on the website, I tried to order with my credit card number, however, Piping Rock had my ATM card on file that was a "link" and would not allow a change to another credit card. The only other option was PP, which I do not use.

Here's what's curious: I've changed banks back in November of 2017 and therefore am alarmed that Piping Rock has my NEW ATM card number. Their online chat rep upon questioning kept skirting the issue, ie., was unable to give a straight answer as to why they had my NEW ATM card number from NEW bank, why I could not change credit cards to pay for the purchase, and why I could not cancel the order without their involvement.

I cross-examined their online chat rep who after going around and around in circles never did give a straight answer, but my ATM card number remains on their system. What kind of business practices are these? Any other merchant does not send a purchase to a bank or credit card in a NANOSECOND and/or after email confirmation of the purchase. Something doesn't add up here...

Bottom Line: No, I would not recommend this to a friend

Price and delivery were somewhat ok, but one of the three packets had a leak of the product; namely, the foil seal had a slight damage which allowed a small portion of the liquid product to leak into the bag it was enclosed in. The plastic bottle had a loose cap on top of it, and it amazes me to the point where I asked myself, "How can a foil seal be damaged if the cap was still on?" I can only assume the foil was damaged prior to the cap being screwed on.

The loss of liquid was so small it didn't bother me, but the thought of possible contamination did cause me to wonder how the product was dealt with prior to postage to a customer. In that respect, I shall contact Piping Rock Health Products to get their opinion on this matter. The item being: 6683, Pure Magnesium Oil (3 Pack) 3 x 8 fl oz (237 mL) Spray Bottle.

Bottom Line: No, I would not recommend this to a friend

I order around six times a year, and I have been completely happy with everything I have purchased. Shipping is always fast, and customer service is great. I have ordered from them for several years now and will continue to keep ordering from them.

Bottom Line: Yes, I would recommend this to a friend

I wish I had read the reviews before ordering. I was moving in two weeks but thought there was plenty of time to get an order. Ha. The post office won't forward packages I asked for a refund. I can't get any response from them. I don't know if there are returns or if I can get a refund. They need to improve shipping and customer service. I will not be ordering again.

Bottom Line: No, I would not recommend this to a friend

I have been using Piping Rock products for years. I always receive the products on time or before time allotted. I have never received an order with anything broken. A couple of times when I've ordered oils, some have leaked, but if it was a significant amount, the item was replaced with no problems. The products have always be very good, and better than some I've paid much more for. I recommend Piping Rock to everyone I know. An excellent company with excellent products at affordable prices!

Bottom Line: Yes, I would recommend this to a friend

I ordered a bottle of Macadamia Nut Oil. Online it said buy one get one free, so under that premise, I ordered one.

I received it today and it only had one bottle. I called customer service and the lady said "this product is not available for the buy one get one free," but that I did get 40% off. Well, the price I paid was the quoted price and it did not say anything about a discount.

So they do not do as they say, so be careful when buying from them.

Bottom Line: No, I would not recommend this to a friend

Everything was fine before my next order. The package is not delivered. Three months have passed since the order. The company refuses to return the money. I do not recommend buying here!

Bottom Line: No, I would not recommend this to a friend

The estimated delivery for a product was 1-2 weeks, it has now been 4 weeks and still no sign of the product. To top it all off, the customer service is beyond poor, and have nothing to say besides "keep waiting it's on the way." I ordered early November to avoid the Christmas rush, who knows how long it would take if you ordered in December. I would not recommend using this company if you need anything to arrive within a month.

Bottom Line: No, I would not recommend this to a friend

I recently bought some products online. I prepaid the charges, including freight charges.

When I received the product after three weeks, I was charged additional money by Canada customs.

I had no idea I was buying this from a US site. In the website, the Canadian flag was displayed with letters CAD. I was even charged in Canadian currency.

The website was misleading and nowhere it showed that it was being shipped from the US.

With the customs charges added, the product is no longer cheap to buy it online.

Bottom Line: No, I would not recommend this to a friend

There are several online promo codes on reputable promo code websites, but none of the promo codes work. When you go on Amazon or eBay, this company advertises lower rates to attract customers to their website. When you go on Piping Rocks website, add the item to the shopping cart, then browse around for a little while, then go through checkout, and suddenly you will notice prices changed in the shopping cart. This company pulls various scams on their customers. Next, my friend was visiting me from abroad and tried to sign up to get a new customer discount. Because my friend used my mailing address, she could not get the new customer discount (after signing up, the discount vanished from the shopping cart). This website is full of corrupt practices. Be careful.

Bottom Line: No, I would not recommend this to a friend