Piping Rock

I've used this company for several years to purchase vitamins, probiotics, supplements, MCT oil, powdered calcium, and liquid Stevia. The products seem to compare well to name brands, the price is good, and we've always had prompt deliver (never any longer than a week from time of order, and usually 3 or 4 days). Of course, we live in New York, so distance probably helps.

We mainly buy products for our special needs son who has been having fragile health and is on a special diet monitored by the hospital dietitian. Because we are regularly ordering, we appreciate the lower prices, as well as the great sales they have from time to time.

Bottom Line: Yes, I would recommend this to a friend

I ordered a few times now from Piping Rock. Products to date have been great! Delivery is super fast! I'm stuck with these guys. Keep it up. I've ordered herbals like butternut, burdock root, cayenne pepper, and getting super results with chronic Candida problem. I will definitely continue with this great line of products.

Bottom Line: Yes, I would recommend this to a friend

I ordered from Piping Rock CEYLON CINNAMON POWDER. I called them to see how and where can I see the expiration date. They said it gets expired after 2-3 years. I ask them where I can see the manufacturing date and they didn't have that too. I tried to explain to the lady on the phone how do I know if its expired or not? And she said our product is fresh.

And about the return, they don't cover the shipping fee. Unprofessional customer service, and no manufacturing or expiration date on the item!

Bottom Line: No, I would not recommend this to a friend

Apologies for the rant, but hopefully this helps someone reading this.

Astonishingly poor customer service, still no response to multiple messages which I have confirmation of their receipt, after enquiring where the items where. I received a slip in the post that the items require over £11 as a customs fee (nearly 60% of the price of the items in discussion!?) before they could be released. I could hardly believe it would be for these particular items. This made the items more expensive than other competitors at that time, such as Amazon, who can deliver items very next day.

An utterly frustrating, expensive, and an inconvenient waste of time. Do yourself a great big favor and pay the extra few quid, or you too could end up paying even more money and waiting a LONG time with this so called company.

Bottom Line: No, I would not recommend this to a friend

I have ordered about four times, always happy with the products received. No problem with time of delivery. They give you an approximate time frame.

I would order again. Two for one deals are a good value. Not sure of the quality but for diffusing I am happy with what I have received so far.

Bottom Line: Yes, I would recommend this to a friend

I made a large purchase on Black Friday and received my order in 5 days with free shipping. Everything ordered arrived intact and well packed. My wife and I have ordered products previously with no problems from Piping Rock. Comparing quality and prices, we decided to give them a big order on Black Friday.

Bottom Line: Yes, I would recommend this to a friend

Took my money but I never received my items. Claimed the mail carrier lost my package, did not receive a refund. Rude and uncooperative customer service that leaves much to be desired.

Bottom Line: No, I would not recommend this to a friend

I had ordered two Magnesium supplements.

Not receiving anything after three weeks, I contacted them. They gave me the excuse that the customs in Dubai returned the items back because the address was incomplete.

After that, I had to deal with their stubborn online chat to no avail. They decided that I will get my refund minus fees when the item reaches their warehouse, which is outrageous, and now after more than three months, nothing. No refund, no answer to emails...

Their chat is overseas, based somewhere in India, and is quite useless.

It is a worldwide scam and people are falling for it.

They should be shut down ASAP.

AVOID.

Bottom Line: No, I would not recommend this to a friend

I've ordered several times from Piping Rock. I live in Canada. I've never had a problem with any of my orders. I receive orders in two weeks. Yes, they are based in the USA. Keep orders below $20 CDN to avoid duties or taxes.

Bottom Line: Yes, I would recommend this to a friend

Don't buy anything if you are from Argentina. It says that they send you the merchant to this country but it does not pass the Argentina Customs.

So DON'T BUY, the page it does not says this, it only says that it sends you to 160 countries (misleading information). Yes, I can send you also to all countries from the world but if it cannot pass the custom, for what?

Bottom Line: No, I would not recommend this to a friend

It didn't blow mist and made an annoying noise (high pitch). I had to go purchase a USB plug because it wasn’t included! Instructions say 3 minutes and it’s been 20 and still no mist! However, delivery was fast.

Bottom Line: No, I would not recommend this to a friend