Piping Rock

Piping Rock

Overall Rating

2.8

299 Customer Reviews

Summary

Piping Rock is a NY-based supplement brand that offers good deals on health and wellness products on its e-commerce site. However, a large number of customers report shipping issues.

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Customer Reviews

2.8 Stars out of 299 Reviews
5 Star:38% 4 Star:5% 3 Star:2% 2 Star:7% 1 Star:46%
44% Recommend This Brand
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Posted on Feb 1, 2018

Frauds

By Marilyn, West Islip, NY, Verified Reviewer

I spoke to the manager Milli a while back, and she stated how she thinks some of the oils are still fake, but supposedly they were going to prove how the oils are real. They sell fakes essentials oil, and it's proven that their oils do not work and it's actually more harmful to you than do any good. It's better just to go to an organic shop that contains 100% essential OILS.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 13 People Have Voted

Posted on Apr 7, 2018

Customer service

By Linda, Loveland, CO, Verified Reviewer

I have ordered from here several times and was always happy with the product, good prices, everything always packaged well, and good delivery time. With my last order, I had issues on some pricing during my ordering process, so I contacted customer service before processing the order. What a huge mistake. They have absolutely horrible customer service. I will not order again.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 13 People Have Voted

Posted on Nov 5, 2018

Massive international scam by Piping Rock

By Joseph G., Mexico, Verified Reviewer

This company, whose main address is registered in the United States, offers different products which are supposedly sent to other countries. Once your credit card is charged, you get a message stating that the products might take 4 weeks to get home. However, at the end, they will tell you that the products were shipped by anonymous DHL, which then turns your package to the government customs office, which is completely false. In fact, there is no proof that they truly sent your package and there is no way to track it once it supposedly "arrived to your home country." Piping Rock's policies grant the customer no right to complain or get a refund as "it's your country's customs office fault that the package is lost." Piping Rock is protected by Google, Facebook and many other websites which continue to show advertirsements disregarding the fact that the company allows no transparency and does not respond to the law of any country. This is a massive scam and a massive fraud. I'm from Mexico.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 13 People Have Voted

Posted on Jan 22, 2019

Horrible experience

By September C., Columbus, OH, Verified Reviewer

I have purchased from Piping Rock about four times and experienced a problem twice. The first time I took it in stride as everyone makes mistakes, but the next time it happened I reached out to customer service and got absolutely nowhere. All they did was give me a tracking number, which I didn’t need as I had already received my purchase and had a problem with what I ordered leaking out all in the shipping box. I will not make the mistake of purchasing from this company again.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 13 People Have Voted

Posted on Jul 10, 2019

Scam

By Raad A., Saudi Arabia, Verified Reviewer

They claim they shipped my order to Saudi, nut no reference number to follow up on the shipment. Then they claimed there is a problem with my address. Then they claimed the shipment has been shipped back to PipingRock! When I ask for a refund they said shipment has to arrive first to their warehouse, which does not happen! No shipment, no money back!

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 13 People Have Voted

Posted on Feb 9, 2015

Very Slow Shipment

By Sheyba , Texas

I ordered some supplies from Piping Rock and a few other websites. I haven't received my shipment and when I tracked the shipment, it still hasn't left they factory and I ordered it a week ago. With that being said, my orders that I ordered from a company that is similar to Piping Rock, has already sent my shipment.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 12 People Have Voted

Posted on Feb 7, 2017

Excellent customer service

By JaneW, Verified Reviewer

I've used their products for years. Vitamins, essential oils, healthy snacks; you name it! Since they're in Long Island, chances are you will get your order within days if you live in Tri-state area. Even if not, they process your order quickly, so it won't take too long.

I have to disagree with a fellow Yelper who stated that their oil is bad quality. Well, sir, I don't know what on earth are you talking about because their essential oils are splendidly superb and yet inexpensively affordable.

Use "AADTP5" for $10 off on your order. You can't beat their price and quality.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 12 People Have Voted

Posted on Jul 24, 2017

Never again

By Aria Trascher, Mary Esther, FL, Verified Reviewer

After a ridiculous cluster hiccup of a slipping policy, it's been weeks with no products or refund. I've called multiple times sometimes being told I'll be issued a refund once my product was returned to sender. Well, it was delivered somehow somewhere and I called once again to be told there would be an investigation opened and I would receive a call back. Well no call back, no refund or items. I'm sick of it.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 12 People Have Voted

Posted on Dec 27, 2017

They do not reply to your emails

By Jose Segurado, Barcelona, Spain, Verified Reviewer

I had a problem with them. I bought some vitamins last month and they sent me the confirmation email saying they already shipped the order, but I have not received anything. I sent them a lot of emails asking about my order and they NEVER REPLY. Unexisting customer care.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 12 People Have Voted

Posted on May 12, 2018

Scam

By Judith Sanchez, Mexico, Verified Reviewer

I made two international orders, none of them arrived. I contacted the company on two occasions. They gave me untraceable shipping guides and letting me know they have no way to keep tracking info once in the destination country, how convenient. Now I know there is no use in trying to get my money back. I've read so many reviews, from international clients like me, who are making the same claim. Buyer beware.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 12 People Have Voted

Posted on Jun 30, 2018

Scam site

By Im S., Delaware, Verified Reviewer

They lost all my packages and they told me there is no refund because of policy. It's just scam site. Many users don't receive their packages. I regret using this site so much.

Don't use Piping Rock!

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 12 People Have Voted
Showing 45-55 of 299

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