Piping Rock

Really crappy customer service on pills that are leaking and they know there is a problem but I must send the stuff I've already thrown out for a credit or refund, and they know I threw it out. No credit no refund, only putting the onus on the consumer. Over a quarter of their product leaked out of the capsules onto my other meds and/or in the bottom of the bottles. And all they do this put you off and hope you'll just cool down and leave it. Well I'm leaving it alright!

Bottom Line: No, I would not recommend this to a friend

After having placed an order with Piping Rock, I waited for weeks without knowing what happened to my order, because I have never received the goods I have ordered, nor did I receive any support from the customer service. I wrote to them, and they replied to me that once the parcel with the goods has left the warehouse, it is out of their hands!

Bottom Line: No, I would not recommend this to a friend

I ordered Piping Rock Sage 1600 mg for hot flashes because sage works quickly. I tested it against another brand, and there was no comparison. Sage has a distinctive smell that can be easily identified, but this product did not work instantly like the other brand and had no smell (expiry 2019). I break open capsules to add to water or drink. Absolute waste of money.

I bought another product that is not really allowed in Canada, but I was obsessed with trying it, so I did a search and lo and behold, Piping Rock ships it to me. This particular product helps with brain health. So I took two capsules and felt nothing but my hubs said he felt it working. And his mood has been better, but is that a placebo effect?

I bought some yacon (an appetite suppressant and prebiotic) which work exceptionally well. We both love this product zero complaints.

The jury is still out on the black seed oil supplement as it is too soon to tell if it's working.

I spent a lot of time writing a couple of positive reviews that have yet to be posted, which I find strange. I also don't trust companies that only have good reviews.

Quality control and use of cheap ingredients are my main concern with Piping Rock. Their prices are great, but product safety is my number one priority. It's a hit or miss, and after reading some the reviews on here, I am a bit concerned, and I think you should be too.

Bottom Line: No, I would not recommend this to a friend

Negative experience. An order was made six months ago, products never arrived, no reply to the various mails sent, and no return of the payment made. Customer support is non-existent. To be avoided absolutely, the few orders that were successful in the positive reviews read here are not worth the risk of losing their money unnecessarily in the vain hope of receiving what paid and getting nervous to try to get in touch with the company that has cashed the payment.

Bottom Line: No, I would not recommend this to a friend

They never send the merchandise, they never give you a tracking number, they just give you excuses, and then they will tell you it's been lost and you lost your money. Never buy here, they are thieves.

Bottom Line: No, I would not recommend this to a friend

On December 5, 2018 I made an order from Piping Rock in the amount of 44.76 Euro. Since I didn't receive the package and didn't have any tracking number, I requested them to make a refund to PayPal. But they said to me that the package wasn't accepted by customs and as soon as they receive the package back they will make not full refund and not on PayPal, but on their account. On April 29, 2019 (!) they finally informed me that they had received the package back and would refund me 29.70 Euro from 44.60 as soon as I make the next purchase.

On June 27, 2019, I made the next purchase in the amount of 54.54 Euro and when I made the order, I received 29 Euro refund to my PayPal account. But the second package was again not delivered to me. Piping Rock again informed me that the package was sent back to their office and informed me that they were going to send 29.70 Euro (as the first time...(?)) to my account, but not to PayPal. Then for some time they just ignored my letters. But after 2-3 letters from my side, I finally received an answer that they would make an exception and resend me my last order.

So the last order was sent on August 16, 2019 and again they informed me that customs sent the package back and in spite of the fact that I asked them to reimburse me 54.54 Euro to PayPal account, they wrote that would respond to me only when they receive the package back.

I made claim to PayPal and they returned me 24 Euro from 54 because technically they already returned me 29 Euro. I contacted Piping Rock with request to refund me the rest 29.70 Euro, but received no response. So lost 50 Euro and 1 year.

Bottom Line: No, I would not recommend this to a friend

Comparing GABA & Inositol from PR to NOW brand, I feel that there may be less potency with what I bought from Piping Rock. When I take NOW brand GABA or Inositol on empty stomach I can feel something when it initially releases. Maybe the gel capsule from PB does not dissolve until it reaches the stomach?

This product has been stored in sealed factory container, with dryer pack inside, expiry 03/2018. The product is disintegrating inside the container and is unusable. I called customer service, who said I need to contact the seller. Nonsense!

Bottom Line: No, I would not recommend this to a friend

Piping Rock is the best place I found to get all the supplements that I take. They have the best prices, quick shipping and low shipping costs with quality products. You can't beat it. Their section "Crazy Deals" is great with discounts up to 80%.

Bottom Line: Yes, I would recommend this to a friend

Ordered a fairly large amount of supplements and they are heavily under-dosed compared to my local drug store. Complained to PipingRock and they told me if I paid to ship it all back they would refund my money. I expected them to at least offer in store credit but they did not nor would I have accepted as I believe there is no quality control in place. Do not recommend and never again will order.

Bottom Line: No, I would not recommend this to a friend

I ordered Progesterone cream. Progesterone cream prevents miscarriage. I needed the cream as soon as possible, so I paid for two-day shipping. Two business days later I called Piping Rock customer service, and they stated that they ship it within two days and you receive the item two days later. Four days? Interesting. So why did I pay $11 to ship a $7 item?

The people from customer service didn't care because it's my child and not theirs. Don't order from a company that doesn't know the difference between two and four. When you need medication, you need it within a certain time frame. I can accept someone playing with my money but not my child's life.

Amazon is more expensive but trustworthy. When Amazon says two days, they actually mean two days. I hate giving even one star because that's false advertising.

Bottom Line: No, I would not recommend this to a friend