PlushCare

The administrative team wastes time and doesn't process claims. The Doctor was great, just working in a dysfunctional office.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

Doctor wanted to provide me with the scan and PlushCare refused to let him write the script. A complete waste of time!

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

Was okay but I do not like the tactic of charging people a monthly subscription without the customer's knowledge of this. It's like stealing people's money and then you call to dispute and they put you on hold for over 30 minutes. It's a make-money tactic.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

If you don't want to sign up for the monthly fee, the only way to do so is to call 800-221-5140, per their website. However, no one ever answers the phone. I tried several times a day for several days. No call back, and no one ever answers.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

Had an appointment with a person named Allison today. When I vocalized that I wanted a full blood panel done to not only stay ahead of my health but to see if there’s something causing my acne, she treated and talked to me as if I was 10 years old and replied she was not chasing a “full blood panel” when she knows what my hormone levels are it. She even did air quotes when saying “full blood panel,” like a full blood panel is something exotic or unknown. When I said, “how would you know what my hormone levels are?” She replied with, “since we already know what your hormone levels are doing, I would recommend getting back on birth control and not a full blood panel” (she did air quotes again).

She recommended birth control 4x even after I vocalized NOT wanting to go back on it. My whole visit just shows that this person (who should definitely NOT be referred to as a “doctor”) should be charged with malpractice. I thought OBGYNS were the only ones to push birth control, but after today's visit, I guess primary doctors do too now. I lose more and more faith in modern-day medicine each time I go to the doctors.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

Awful scam of a company. A month later, they STILL haven't called in my prescription to the right place! I have been sending them messages for over 2 weeks and haven't gotten any more than automated, worthless responses. I have reported them to the BBB. I just want my money back; they can keep the script. At this point, I even question their medical competency.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

If you don't like overpaying and getting surprise bills, then DO NOT use PlushCare!

I used PlushCare because they put on the face of being a cheap and quick way to see a doctor I needed to see one and the MinuteClinic near me had a three-hour wait. So I downloaded the app, filled out the info, added my insurance, and got the screen saying my insurance was accepted and all I needed to do was pay a $20 co-pay. Awesome!

The actual visit went well, got a prescription and I felt like I had a good experience...and then a couple of weeks later I get a bill for $159 from PlushCare.

Not once during the signup did this number come up as a possibility. Not once did they say I MIGHT have to pay this. Not once did they bring this up as a possible eventuality. Never did this number show up.

I looked at the bill and they had charged my insurance $200 for the visit. Insurance paid for some + the 20 co-pay brought it down to $159. And the real kicker of this, they state on their website that an uninsured visit is billed at $129. They're expecting me to pay $30 MORE for an uninsured visit than an insured visit. Meanwhile, the MinuteClinic down the street is just $45...this is straight-up deceitful.

If at any point in their signup, they had brought this up, I would have deleted the app and gone to the MinuteClinic. But no, they hide that behind screens saying, "hooray your insurance is accepted" and "all you owe today is $20"... emphasis on today.

After weeks of going back and forth with them and their billing, the ONLY course of action they're willing to do, despite being horrendously deceitful, is to cancel my insurance billing and charge me at the uninsured rate.

This right here is the future of healthcare in America.

You pay more for having insurance because greedy companies like PlushCare charge insurance more. This is a microcosm of our broken system and PlushCare is a leech feeding off it and profiting from both ends. And when you complain, you get heartless auto-replies or wait on the phone for 2 hours with no one ever picking up.

Nothing about the experience was transparent. None of it was clear. None of this was upfront. None of this was at all delivered as a possibility. If it had been I wouldn't have used them at all. I would have just gone to the MinuteClinic, waited in line, and paid 2/3 less.

This is not a sustainable business model to churn through and abuse customers with heartless auto-replies. We won't come back and you lose us for life. If there is ever a PlushCare Class Action Lawsuit, you can count me in.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

Beware all. My HR called PlushCare to verify a doctor's note I had given them. The customer service number was called by my employer and no contact information was linked directly to my primary care physician. PlushCare does not validate a third party could or could not be an employer. PlushCare did not notify me that a third party called about my medical history. PlushCare did give my doctor's name, my birthdate, my email, phone number, and my past appointment dates to the third party over the phone without my consent or knowledge. My primary physician through PlushCare has no knowledge of my employer. PlushCare customer service does apparently give out information to any third party that calls.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

Unprofessional staff. The doctor spent 3 mins on the screen, and she barely looked into the camera. I paid $129 for the short encounter and received a bill via email for $59.82. My insurance was also billed.

When I called, I was blamed for paying and providing my insurance card on my profile.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

The first doctor told me if topical treatment didn't work, the next step is oral antibiotics. During the follow-up, I got a different doctor who wrote me a prescription she said won't work and then told me to go to urgent care. I asked customer service for a refund or a new appointment with a different doctor and was told I could pay another 100$ for a second opinion. Save your money and just go to urgent care because these "doctors" will not help you.

Length of Use: 3–6 months

Bottom Line: No, I would not recommend this to a friend