I first ordered the trial pack back in January of 2015. It was ok, but not worth paying for, so I canceled the account. In April of 2015 I got a package from them and since I did not return it, I paid even though I didn't order it and the account was canceled. I re-canceled the account. In July of 2015, they sent me ANOTHER unwanted package from a twice canceled account charging me $138.41 USD. (I did not give them a credit card thank goodness). This time I got smart and didn't even accept it from the post office, just returned it straight to the sender. For two years now I have been fighting them, they have wrecked my credit by bringing in a collection agency.
I got another letter today saying I owed this money and I have had ENOUGH. I called them and they were rude and unwilling to help, spoke to a supervisor who said we didn't get it back, you owe us, and the collection agency will get it. I am freaking out by this time.
Then the LIGHTBULB was TRACKING. I called back and spoke nicely and asked for the tracking number. I was told they use Landmark Global to send packages and I got the tracking number. While they were on the phone, I was on my computer tracking the package. Low and behold, PROOF I sent the package back, and they received it! I took screenshots of the proof and kind of lost it. I demanded another supervisor, and he tried to tell me I had six months to dispute the charges. Are you KIDDING ME?! I told him I had proof, and he didn't care.
It was only when I threatened to sue and add pain and suffering for the two years of hell they put me through did things finally change in my favor. Now, they say my account is clear and if I want to order again (LMAO, as if I would ever order from them again), they assured me that they would contact the collection agency and set things right. I said if I got another letter from them or the agency, I was suing anyway.
Do not buy from Proactiv! PLEASE.
Bottom Line: No, I would not recommend this to a friend
