Rocket Mortgage

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Rocket Mortgage

Overall Rating

4.5

713 Customer Reviews

Summary

Rocket Mortgage has an excellent reputation for customer service and ease of use, as well as a unique in-house mortgage for which you can choose the length of repayment.

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Customer Reviews

4.5 Stars out of 713 Reviews
5 Star:79% 4 Star:7% 3 Star:3% 2 Star:2% 1 Star:6%
89% Recommend This Company
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Posted on Feb 14, 2019

Great job team!

By John H., Maryland, Verified Reviewer

I had a fantastic experience with QL from start through closing. When shopping the market for a lender, I was originally only focused on getting a good rate, but I quickly learned there's a lot more to getting a loan than the rate. The whole application process was super smooth, and as we got closer to closing QL made everything super smooth with excellent communication. It was never difficult getting in contact with anyone I needed and the online tools made everything so easy. As a first time home buyer, I am very happy to have worked with QL.

Bottom Line: Yes, I would recommend this to a friend

Posted on Feb 18, 2019

Refinance of home

By Ricky M., Ann Arbor, MI, Verified Reviewer

We truly had a quick, streamlined and worry-free refinance process with Rocket Mortgage. From start to finish, that is closing, the whole process was professionally executed in less than 3 weeks. The entire team associated with our refinance was prompt to reply to our questions and concerns. Highly recommend Rocket Mortgage.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Feb 18, 2019

Good experience

By David W., Coram, NY, Verified Reviewer

Everything went very smoothly. I am very pleased with the process. Everyone I dealt with from Quicken was courteous and knowledgeable.

Bottom Line: Yes, I would recommend this to a friend

Posted on Mar 5, 2019

Positive experience, great customer service, definitely recommend

By Karina P., Congers, NY, Verified Reviewer

We chose Quicken Loans after the process with another online lender wasn't working for us. My husband and I were impressed to see the ease of going through the steps online, and the speed at which we received communication. Questions we had were quickly answered, and there were basically no glitches from pre-qualification to closing. Definitely highly recommend.

Bottom Line: Yes, I would recommend this to a friend

Posted on Mar 6, 2019

Applying for a mortgage

By Shelby P., Oscoda, MI, Verified Reviewer

From beginning to end it was a quick process. Everyone was very helpful and quick to respond to any questions that we had. If someone wasn't sure about something, they got the answer quickly.

Bottom Line: Yes, I would recommend this to a friend

Posted on Mar 12, 2019

Very easy process

By Gary G., Syracuse, NY, Verified Reviewer

We are very happy with how the journey to refinance was handled from start to finish. With the bulk of Q/A done online and a phone call on occasion, we were able to complete everything in about 2 months. Extremely happy with all the help from Rocket Mortgage on making this journey as easy as possible.

Bottom Line: Yes, I would recommend this to a friend

Posted on Mar 15, 2019

New home purchase

By Karin M., Missouri, Verified Reviewer

This is the first time I applied for a home loan online. The people at Quicken Loans were very patient with me and my lack of technology skills. This was a great experience, and everyone I dealt with was very knowledgeable and courteous. They made the process easy. I would highly recommend Quicken Loans to anyone with home buying needs.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Mar 17, 2019

Amazing customer service

By Joseph H., Waukesha, WI, Verified Reviewer

Rocket Mortgage was so easy to work with to get our house refinanced. They were personable and very friendly and helpful. When we had questions, they were answered immediately. We had one issue which we discussed and resolved quickly and easily. I highly recommend Rocket Mortgage!

Bottom Line: Yes, I would recommend this to a friend

Posted on Mar 18, 2019

Easy and fast

By John G., Marietta, GA, Verified Reviewer

After starting initially with another lender who started requesting documents we knew were not necessary to be scanned and uploaded and then returning them back to us for more information, we started to get worried that they were not up for the challenge of meeting our quickly approaching closing date. We contacted Rocket, who approved us through underwriting in under 24 hours using just some easy online tools to verify our assets, employment, and tax history. We were sitting around for over a week with our clear to close before our closing date. We closed on our new home at the closing table in 7 minutes. Would definitely recommend.

Bottom Line: Yes, I would recommend this to a friend

Posted on Mar 25, 2019

Home refinance

By Timothy M., Colorado, Verified Reviewer

I was impressed with the refi process from Rocket. The online process was user-friendly, and when I had to speak with someone they were very helpful and courteous. The closing was seamless and timely, it took less time than I expected.

Bottom Line: Yes, I would recommend this to a friend

Posted on Mar 25, 2019

Refinance to consolidate debt

By Samantha S., Moxee, WA, Verified Reviewer

All communications were timely and clear. The process was straight forward and efficient but still felt individualized to my needs. A very positive experience and the outcome was exactly what I had hoped for.

Bottom Line: Yes, I would recommend this to a friend

Showing 166-176 of 713

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