Rocket Mortgage

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Rocket Mortgage

Overall Rating

4.5

713 Customer Reviews

Summary

Rocket Mortgage has an excellent reputation for customer service and ease of use, as well as a unique in-house mortgage for which you can choose the length of repayment.

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Customer Reviews

4.5 Stars out of 713 Reviews
5 Star:79% 4 Star:7% 3 Star:3% 2 Star:2% 1 Star:6%
89% Recommend This Company
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Posted on Apr 30, 2019

Awesome lender!

By AM A., Arlington, TX, Verified Reviewer

We couldn’t have been more pleased with Quicken and the entire transaction. Everybody that we dealt with was reliable, responsible, and quick to respond and thorough in answering any questions that we had. Having it all online made it very helpful because everything was documented as we went along, which made it very transparent. It was very easy to see how things were moving along and the communication was very clear.

We never felt like we were anonymous or not a priority because we never met anybody face-to-face. Quite the contrary. They worked with our title company, and our real estate attorney and made sure that the transaction went smoothly and met all the deadlines that we required.

I highly recommend Quicken and Rocket Mortgage.

Bottom Line: Yes, I would recommend this to a friend

Posted on May 10, 2019

Great

By Julianne S., Massachusetts, Verified Reviewer

I will and already have recommended Rocket Mortgage. The website was very easy to use. Communication with the loan people was top notch! The whole process went extremely smooth and we closed exactly on time, which being a realtor myself know that an on-time closing does not always happen. I will definitely be using you again in the future. Thank you for your professionalism and for your speedy process.

Bottom Line: Yes, I would recommend this to a friend

Posted on May 14, 2019

Rocket Mortgage loan

By George U., Texas, Verified Reviewer

The whole process was very easy, documentation requirements laid out step by step. Very responsive both via web and phone. Would definitely use them again. Website navigation is clear and simple.

Bottom Line: Yes, I would recommend this to a friend

Posted on May 14, 2019

Short close process

By Erika S., Sugar Land, TX, Verified Reviewer

The close process was super short. The team worked weekends and holidays to expedite the process. There was great communication via e-mail, text, and conversations with myself, real estate agent, and the title company. I was even given a credit of $1k for being a returning customer. Overall experience was fantastic! I definitely recommend Quicken Loans for any mortgage need.

Bottom Line: Yes, I would recommend this to a friend

Posted on May 14, 2019

Great service

By Amy B., Brookfield, WI, Verified Reviewer

All agents that I worked with made themselves available at all times of the day which was great in the fast-paced market in my area. They were great about communicating with me and answering all my questions. They explained the entire loan process in a way I could understand, I trusted them.

The website and app were extremely easy to use. It was nice to have a central place to upload all of the necessary documents and background information. The notifications were great so we wouldn't lose any time. Thank you Rocket Mortgage for helping me get in my first home as a single parent!

Bottom Line: Yes, I would recommend this to a friend

Posted on May 16, 2019

Much better than anticipated

By Thomas B., Hastings, MI, Verified Reviewer

Hands down the easiest mortgage experience I’ve ever had. Staff at Rocket Mortgage went above and beyond to get this deal done, and the loan closed in around 30 days, exactly as promised. Great product, clear direction and information. Perfect for those who don’t have a lot of time. They stayed in contact with myself and my realtor every step of the way. Will definitely use them again!

Bottom Line: Yes, I would recommend this to a friend

Posted on May 25, 2019

Everything was easy and perfect!

By Autumn P., North Carolina, Verified Reviewer

My family's process with Rocket Mortgage was fantastic. The whole thing was super easy and really fast! Anytime we had a question, they were there to help. They made everything so easy! I would definitely recommend them, especially for a first time home buyer like myself, as they take all the guesswork out. We got a great interest rate and found our home and purchased it in less than 45 days.

Bottom Line: Yes, I would recommend this to a friend

Posted on May 21, 2019

Great experience

By John S., Milwaukee, WI, Verified Reviewer

It was a pleasure working with Quicken Loans. They were prompt, courteous, and super responsive. I'm glad we chose them to help us with our mortgage and I'd recommend them to others who need great customer service with quick responses and answers. Two thumbs up for Quicken Loans.

Bottom Line: Yes, I would recommend this to a friend

Posted on May 29, 2019

Excellent company

By Melissa G., Mesa, AZ, Verified Reviewer

After using Quicken for 2 of my loans (purchase and refinance), I can say without hesitation that I'll never use another lender again. Quicken is fast, efficient, and their pricing is on par with other lenders, without the fear of my loan servicer changing hands every few months. I love Quicken Loans!

Bottom Line: Yes, I would recommend this to a friend

Posted on May 31, 2019

Easy, clear, and seamless!

By Matthew J., Georgia, Verified Reviewer

From the communication with Quicken everything was professional and clear. Paul Banks worked with us and gave us options to get the product and the loan amount that we wanted. Originally, I was working with another major lender that didn't seem as interested me as a customer. I will only use Quicken/Rocket Mortgage going forward.

Bottom Line: Yes, I would recommend this to a friend

Posted on Jun 3, 2019

Fast and easy

By Doug C., Prescott, AZ, Verified Reviewer

I got a payout refinance with the intent to pay off debt with Rocket Mortgage. They helped me figure out the best way to do it by working with me on different options as to which debts to roll up into my refinance and getting my max payout to pay other debts. I was handed off to a couple off people, but I’m happy there was someone always there to answer my questions.

I especially appreciate the length of effort Rocket Mortgage has put into making almost everything digital. This makes the process so SO much faster and easier. I could complete my tasks anywhere I was, whether it was at home on my desktop or on the go on my phone. I highly recommend Rocket Mortgage!

Bottom Line: Yes, I would recommend this to a friend

Showing 188-198 of 713

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