Rocket Mortgage

  This company has claimed this profile, is getting alerted on any new customer reviews entering this page, and may engage in dialogue with its customers to address their matters.

Companies cannot pay money or provide goods in order to remove or alter customer reviews.
Rocket Mortgage

Overall Rating

4.5

713 Customer Reviews

Summary

Rocket Mortgage has an excellent reputation for customer service and ease of use, as well as a unique in-house mortgage for which you can choose the length of repayment.

Write a Review

Customer Reviews

4.5 Stars out of 713 Reviews
5 Star:79% 4 Star:7% 3 Star:3% 2 Star:2% 1 Star:6%
89% Recommend This Company
Start your review of Rocket Mortgage:
Sort Reviews By
This company is actively collecting reviews from its customers. All reviews submitted are subject to moderation and approval to ensure they meet our Review Guidelines.

Posted on Jul 10, 2019

Great experience!

By Teri R., California, Verified Reviewer

Refinancing was extremely easy and very quick. Online application was easy, uploading documents was quick and efficient. From application to signing was eight days, close was three days later...AMAZING!

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Jul 13, 2019

Refinanced home

By Carrie E., Florida, Verified Reviewer

I am very happy with the streamlined process and with Jake Bevilacqua at Quicken Loans. I was going to refinance years ago and I am glad I waited. Been in my home 13 years and bought at the height of the real estate boom then the crash...my home is finally worth more than I paid. They have made the process so easy and efficient for working people...no scanning documents, just link your info and they do the rest. I would recommend Jake and Quicken Loans to anyone who doesn't want a headache in this process.

Bottom Line: Yes, I would recommend this to a friend

Posted on Jul 17, 2019

Home purchase

By Kelly R., Aledo, TX, Verified Reviewer

My husband and I purchased a new home in Aledo, Texas with a loan from Rocket Mortgage. The experience was so easy and painless! This was actually our second home loan from Rocket Mortgage as we also did a refinance on our previous home. The process of providing and receiving documents is very quick, easy, and reliable. The ease of the Rocket Mortgage technology greatly contributes to the ease of the entire process. Everyone we worked with was so helpful and courteous. Each step of the process was explained so we knew exactly what to expect. Post-closing, once our mortgage was available in Quicken Loans, again, the technology makes everything easy and accessible. We recommend Rocket Mortgage/Quicken Loans to everyone we know.

Bottom Line: Yes, I would recommend this to a friend

Posted on Jul 22, 2019

Refi

By Iris B., Antioch, CA, Verified Reviewer

Well, the first day my sister-in-law helped me get started. From the start it was great. My agent was Kyle, what a beautiful young man. It was like he only wanted the best for me like he was my family. His communications along with his spirit were simply AWESOME. And anyone after him were as beautiful. My appraiser was great and also the young lady that did my closing. Quicken Loans/Rocket Mortgage was AWESOME to work with. I will continue to work with them in the future. Much love to you all.

Thank you.

Bottom Line: Yes, I would recommend this to a friend

Posted on Oct 21, 2019

First home purchase

By Megan J., Madisonville, KY, Verified Reviewer

Andrew Garcia-Garrison was an absolute pleasure to work with from day one. He made the buying process go as smoothly as possible and I really appreciate all his hard work! The only issue I had was actually with the title company not communicating with Quicken very well, so we had a few complications with the closing, other than that the experience was wonderful!! I will definitely refer others to Quicken Loans.

Bottom Line: Yes, I would recommend this to a friend

Posted on Oct 22, 2019

EASY, just like advertised

By Marvin P., Washington, Verified Reviewer

The agent, Charles, was extremely helpful in keeping on top of the process to qualify me for the loan. He even called us during his days off, to make sure that we understood what was going on, or to let us know what documents needed to be uploaded to Quicken Loans.

Bottom Line: Yes, I would recommend this to a friend

Posted on Oct 24, 2019

Great experience

By Nicholas P., Lewiston, NY, Verified Reviewer

Working with the team at Quicken Loans was a great experience, everyone that I had the pleasure of working with was polite, kind and did everything that was expected. Even when there were a few bumps in the road with my application, the team at Quicken Loans made sure to get it handled in a timely fashion and we were able to close when expected.

Bottom Line: Yes, I would recommend this to a friend

Posted on Jan 31, 2020

Gilbert Torres, Gil@ExclusiveRealty.com

By Scott S., Citrus Heights, CA, Verified Reviewer

Hi, so this is the first time I used Rocket Homes. I was connected with Domestic Pena. He is the coordinator for real estate agents. It was so simple. I was looking to purchase a home in the Sacramento area. Dominic called me back shortly with an agent that was knowledgeable in the Sacramento area. The first contact with Gil was a short conversation. I gave him my information and my needs. Then he sent me a portal with at least 10 to 12 homes that fit my criteria. In like 20 minutes! I was impressed with Gil at this time. He’s so personable he made me feel like a friend. It made me feel very comfortable. His knowledge of the market was beyond my expectations! Gil provided me with all the answers I needed to make a decision. I really like his effort and drive to provide great service. I would highly recommend him if you’re looking for an agent. Gil was great.

Bottom Line: Yes, I would recommend this to a friend

Posted on Feb 19, 2020

Mortgage refi

By Carol C., Fayetteville, GA, Verified Reviewer

This was my second refi with Rocket Loans. All three processes have been painless, efficient, and fast. I have bought several homes over the years and the process has historically been cumbersome and drawn out. I’m so glad Rocket Loans has developed a formula for making the process painless.

Bottom Line: Yes, I would recommend this to a friend

Posted on Feb 20, 2020

Review

By Frederick B., Holiday, FL, Verified Reviewer

Excellent service and very professional, thank you for all of your help and patience with us. Please keep up the great work!

My wife and I are very happy with the help all of you have provided in getting our mortgage.

Bottom Line: Yes, I would recommend this to a friend

Posted on Mar 12, 2020

So simple

By Carrie T., Green River, WY, Verified Reviewer

I dreaded the thought of buying a home and didn't even want to begin the process. Rocket Mortgage made it so simple I was worried I was missing something. Thank you Rocket Mortgage, you guys rock!

Bottom Line: Yes, I would recommend this to a friend

Showing 210-220 of 713

Our Promise to You

In order to safeguard you and ensure helpfulness and relevance, our compliance team manually assess every customer review before it goes live.

We have a zero-tolerance policy for fake reviews, and companies cannot control or alter any reviews at any time.