Summary
Rocket Mortgage has an excellent reputation for customer service and ease of use, as well as a unique in-house mortgage for which you can choose the length of repayment.
Posted on Jun 3, 2020
It was excellent! Everything was so easy. Everything was done online except for one visit to our home from a Notary. We received regular updates online and was given to opportunity to call if we had questions. I would highly recommend this service to our family and friends.
Length of Use: Less than 3 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
How easy the whole process was
We received regular updates
It was mostly online
No “cons” were specified in this review
Posted on Jun 8, 2020
We were just looking for a new home while on vacation in Florida and a great opportunity presented itself sooner than we thought. Contacted Rocket as I have my current home which I am keeping with Rocket Mortgage. They qualified me within hours and we bid on this home without a real estate agent. We had a long lead time to close due to COVID-19, as the seller had to find a new home. Rocket worked with us and their support with out an agent was fantastic. All started on February 27th and closed on May 20th and at a great rate.
Length of Use: 2+ years
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Speed of reacting
Helpfulness through the process
Suggestions on terms to get the best mortgage to fit our circumstances
Attention and responsiveness of my mortgage broker and coordinator
Dashboard online to keep up with the process
Hand off process with others at times was a bit cumbersome, maybe due to pandemic and most working remotely
Use of their sister title company Amrock was not ideal for both the seller and us
Posted on Jun 9, 2020
We will have to say that after this loan I would recommend Quicken Loans and Rocket Mortgage to everyone.
Joe Malek was a pleasure to work with. We KNOW he is saying that was the hardest loan to get finished and is probably saying not another call from them. But he answered each and every call and tried to make everything run smoothly.
He has the knack of making all is right in the world. He has a great personality over the phone. He laughed with us and cried with us but all came out right in the end.
He was professional in every way and is a great asset to your company.
If any of our friends or neighbors ask we will recommend him and his team to them.
Thank you.
Length of Use: 2+ years
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Easy to work with
Always available
Gets you the best deal possible
Still have to charge us
Posted on Jun 10, 2020
Impressed with the efficiency of all handling our loan! They made it easy and kept us up to date and checked in to make sure we were doing all necessary for the process.
Length of Use: Less than 3 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Efficient
Professional
Trustworthy
No “cons” were specified in this review
Posted on Jun 18, 2020
Was overall a pleasant experience. It can be an anxious process during normal times. Adding in extreme market volatility and pandemic issues made it that much tougher. Christian was helpful and attentive throughout which made all that easier to deal with.
Length of Use: Less than 3 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Online process
Remote closing
Helpful staff
Small issue with understanding my accounts that delayed things, but mostly insignificant
Posted on Jun 19, 2020
If you are looking for an easy, no-hassle way to buy a house, then look no further. Mike, Karen, and the rest of the team were quick and efficient! They walked us through each step of the process and worked to not only meet our closing date, but they expedited it when we had the chance to close early! Straightforward and wonderful experience!
Length of Use: Less than 3 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Ease
Simple processes
Consistent communication
No “cons” were specified in this review
Posted on Jun 21, 2020
Rocket Mortgage was easy and convenient to use as I travel for work. Everything was handled digitally with little effort. The team was open and honest about everything and helped me find the best version of a mortgage for my situation and goals.
Length of Use: 3–6 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Easy to work with
Timely
Accurate
Wait times for information update
Lack of detailed info in dashboard
Posted on Jul 23, 2020
Fay A went above and beyond always answering any questions or concerns that I had.
The actual process was really easy. I also closed in less than 30 days.
Length of Use: Less than 3 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Customer service awesome
Easy navigation
Quick closing
No “cons” were specified in this review
Posted on Aug 1, 2020
Completed everything online in just a few days except for signing the final few documents. Easy to work with and fast turn around. I highly recommend!
Length of Use: 2+ years
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Easy
Professional
Good rates
No “cons” were specified in this review
Posted on Aug 10, 2020
Rocket provided an awesome experience and guidance throughout the entire process. Whenever we had questions, our answers would come back quickly through phone or email in a clear and concise manner. All the team knew about what we were speaking and would treat us friendly and not as stiff mortgage bankers. Kudos to all the team!
Length of Use: 2+ years
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Simple to do business
Value added
Knowledge
Long time to close (started in April and closed in July)
Posted on Aug 11, 2020
My overall experience with Rocket Mortgage from day 1 has been very pleasant and a great experience. The first person I spoke with to the notary during signing were extremely friendly, helpful, and kind. All with a smile!! Thank you!
Length of Use: 2+ years
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Quick
Online
Easy directions
No “cons” were specified in this review
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