Summary
Rocket Mortgage has an excellent reputation for customer service and ease of use, as well as a unique in-house mortgage for which you can choose the length of repayment.
Posted on Aug 11, 2020
The entire process, from start to finish, was incredibly easy! I had convenient and timely access to knowledgeable mortgage specialists, financing documents, and helpful information concerning processes and what to expect as the borrower.
Length of Use: Less than 3 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Ease of entire financing process
Online accessibility
Knowledgeable mortgage specialists
No “cons” were specified in this review
Posted on Aug 25, 2020
My wife and I wanted to refi our house to do some major upgrades. We were going to use our current mortgage bank, and as a comparison, I tried Rocket and another company for this and really got the best deal with Rocket Mortgage.
Length of Use: Less than 3 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Responsive
Did what ever was asked
Friendly
No “cons” were specified in this review
Posted on Aug 26, 2020
James and his team were fantastic! Would highly recommend this company for any mortgage needs. I could always count on James to pick up the phone and answer my questions anytime.
Length of Use: 3–6 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Personal attention
True customer service
Good rates
No “cons” were specified in this review
Posted on Sep 1, 2020
My overall experience was very pleasant and smooth. I would definitely recommend this company to anyone looking to refinance. Also, my loan agent, Meri D, was really helpful and easily accessible. I really felt like she did what she could to get me to the finish line.
Length of Use: 3–6 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
My mortgage liaison was very helpful and accessible
Easy to reach
Questions were answered to my satisfaction
Accumulating all my statements
Posted on Sep 2, 2020
It was amazing from start to finish. From the ease of use of the website to the amazing human support. The rates beat out every other option we had. We would highly recommend this company and process to anyone.
Length of Use: Less than 3 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Website technology
Rates
Human support
No “cons” were specified in this review
Posted on Sep 8, 2020
My rep was very polite and knowledgeable...he thoroughly guided me through the refi process as well as the Rocket team. When I did have questions they were promptly answered. The process as a whole went like clockwork and was stress-free.
Length of Use: 2+ years
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Transparent
Communicative
Helpful
My closing rep wasn't notified to bring a witness to closing
Posted on Sep 9, 2020
This is a customer-first company. The wonderful job done by Marissa for our loan process was most welcome. She was professional and willing to help ease us through the steps we needed to proceed.
Length of Use: Less than 3 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
The friendly people
Well informed and speedy process
We were able to sign closing papers in our home
No “cons” were specified in this review
Posted on Sep 9, 2020
I can’t believe how easy and pain-free my entire experience was. From the initial application until the final closing, I couldn’t be happier. Thank you.
Length of Use: Less than 3 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Easy to use
Information given right away
Always someone to help
No “cons” were specified in this review
Posted on Sep 10, 2020
I needed this loan during an exceptionally busy time in my life. I needed a solution that I could pursue while balancing home and work demands that were reaching a crescendo given the pandemic and "return to school" and the culmination of a large project at work. I saw the Rocket Mortgage ads and tried it. It was straightforward to go through the process and I got my loan in about a month. Sure it was not without its hiccups, but it did seem smoother than previous mortgage experiences.
Length of Use: Less than 3 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
I could apply online whenever I had the time
The Rocket Mortgage website kept track of where I was in the process
The people helping me were responsive to calls and texts
Not knowing the process that I would be passed between a team of people
Although I had a condensed closing time, my loan was funded one day later than expected
I have no idea if the rate I got was very competitive, but I suppose that is my own fault
Posted on Sep 15, 2020
Refinancing my home was simple and easy. Everything is done electronically. The closing attorney visited in my home and it was so convenient!
Length of Use: 2+ years
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Ease of process
Electronic process
Closing attorney comes to me
No “cons” were specified in this review
Posted on Sep 16, 2020
Very fast, no delays or unnecessary inquiries. I have had four mortgages before and the experience with Rocket Mortgage has been the greatest. Your loan processors are the ones that make your company great. Bob R is an asset to your company. The best, cordial, knowledgeable, respectful; I have no words or space to describe him. Thank you for the great experience.
Length of Use: Less than 3 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Bob R.
Fast
Communication
No “cons” were specified in this review
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