Rocket Mortgage

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Rocket Mortgage

Overall Rating

4.5

713 Customer Reviews

Summary

Rocket Mortgage has an excellent reputation for customer service and ease of use, as well as a unique in-house mortgage for which you can choose the length of repayment.

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Customer Reviews

4.5 Stars out of 713 Reviews
5 Star:79% 4 Star:7% 3 Star:3% 2 Star:2% 1 Star:6%
89% Recommend This Company
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Posted on Oct 9, 2020

Refinance experience

By Neal N., Ann Arbor, MI, Verified Reviewer

Ease of refinancing was incredible. From managing everything digitally, to the level of service and care, I’d recommend Rocket Mortgage to anyone.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Ease of use

Customer service

Timeliness

No “cons” were specified in this review

Posted on Oct 13, 2020

VA Streamline

By Richard B., San Antonio, TX, Verified Reviewer

Very happy with my new VA Streamline. Accomplished during a global pandemic and the process was easy and simple. Rocket Mortgage personnel answered my questions in a timely manner and the entire process was very smooth.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Easy of use

Simple

Streamlined process

No “cons” were specified in this review

Posted on Oct 15, 2020

Easy, quick, efficient, money-saving

By Anthony W., Plainfield, IL, Verified Reviewer

From the start of the process to the close, everything was great. It was easy, quick, effective, and efficient. Best of all, they offered a few options and answered all my questions about how to save the most money.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Quickness

Knowledge

Ease of use

No “cons” were specified in this review

Posted on Oct 19, 2020

No hassle

By Alan D., Norfolk, VA, Verified Reviewer

Quick and painless. Had a recent frustrating experience with a major bank refinancing another loan and did not want to go through that again. Rocket Mortgage made that possible.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Professional

Efficient

Personable

No “cons” were specified in this review

Posted on Oct 21, 2020

Refi experience

By Dennis W., Reno, NV, Verified Reviewer

The process was easy with ongoing communications. Our contact person stayed in the loop and answered our questions when needed. The title company provided detailed information about the closing, costs, timing, and expectations. On signing day they came to our home on a Sunday which made it very convenient.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Professional

Communication

The ease of the process

No “cons” were specified in this review

Posted on Oct 27, 2020

Rocket Mortgage review

By Dale T., Maricopa, AZ, Verified Reviewer

It was very good. Jon made everything very easy for us. Whenever we had a question, Jon had the answer. The other thing I really liked was how quick they were at getting it done.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Jon was fantastic

Everything went smoothly

We didn’t even have to leave our house

No “cons” were specified in this review

Posted on Nov 6, 2020

My Rocket Mortgage

By Florence P., Hemet, CA, Verified Reviewer

Most homebuyers talk about the agony of the home buying process. I felt like with Rocket Mortgage the process was a very smooth transition in becoming a first-time homeowner. The process is streamlined that you upload your documents from the to-do list. Communication is key and Rocket Mortgage exceeded in the Communication department. I was not left wondering what the next step was. I would use Rocket Mortgage again and recommend it to anyone looking to purchase a home. Thank you Rocket Mortgage.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Communication

Customer service oriented

Professional

No “cons” were specified in this review

Posted on Nov 9, 2020

Fast and efficient!

By Nancy B., Manchester, CT, Verified Reviewer

The first part of the process was great, very quick, and great customer service. However, there was a long lag time during the underwriting period, almost six weeks, when I thought they had forgotten all about me.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Website is very user-friendly

Excellent way of walking customer through the process

Quick and easy!

Time lag between application and closing

Some miscommunication about whether or not I needed a witness

Posted on Nov 9, 2020

Quicken is amazing!

By LaTonya C., Temple Hills, MD, Verified Reviewer

I had refinanced my home with another lender to save money. I quickly discovered this was a huge mistake. I ended up paying $600 more per month with almost all of my monthly payment going towards interest. Quicken got me out of that loan at an incredibly low interest rate. I'm now saving money each month and actually paying down my home loan. Thank you Quicken!

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Fast

Professional

No “cons” were specified in this review

Posted on Nov 10, 2020

Great experience refinancing our home

By Vanessa H., Winter Springs, FL, Verified Reviewer

The whole experience was quick and based on questions Adam asked, he was really looking out for us, our best interest. We were able to go from 4.375% down to 2.5% and taking 6 YEARS off our mortgage! Yay!

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Ease of transaction

Very knowledgeable personnel

Looking out for my best interest

No “cons” were specified in this review

Posted on Nov 18, 2020

Awesome experience

By Stella M., Springfield, VA, Verified Reviewer

This is my third occasion to use Rocket Mortgage. All three have been stress-free with no glitches. Definitely will use them again when needed.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Responsive

Professional

Knowledgeable

No “cons” were specified in this review

Showing 276-286 of 713

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