Rocket Mortgage

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Rocket Mortgage

Overall Rating

4.5

713 Customer Reviews

Summary

Rocket Mortgage has an excellent reputation for customer service and ease of use, as well as a unique in-house mortgage for which you can choose the length of repayment.

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Customer Reviews

4.5 Stars out of 713 Reviews
5 Star:79% 4 Star:7% 3 Star:3% 2 Star:2% 1 Star:6%
89% Recommend This Company
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Posted on Jun 5, 2018

So convenient

By Justin T., Queen Creek, AZ, Verified Reviewer

This Rocket Mortgage for my refinance was so easily done. The uploads worked every time, and the system alerted me off something was needed. If I needed a question answered I either got my representative or someone who could help. Thank you!

Bottom Line: Yes, I would recommend this to a friend

Posted on Jun 11, 2018

Competent

By Cory W., Galloway, OH, Verified Reviewer

Working with Rocket Mortgage to refinance my house was great. The process was easy to understand, and the employees that worked to create and close the loan were fast, knowledgeable and always available for contact. Everything you need is in front of you, and it removes stress from the process. I consider Rocket Mortgage the front-runner for my next house buying experience.

Bottom Line: Yes, I would recommend this to a friend

Posted on Jun 11, 2018

Automated and on-time

By John D W., San Luis Obispo, CA, Verified Reviewer

Because of their computerized and efficient process, we were able to close our loan before the end of the month because Rocket was able to complete their tasks quickly. Headaches prevented!

Bottom Line: Yes, I would recommend this to a friend

Posted on Jun 11, 2018

Very pleased!

By Charlotte N., Nebraska, Verified Reviewer

I applied to refinance online. From my banker to my loan assistant, to Amy, who came to my house for closing - everyone was so very professional, polite and helpful. They all answered any questions I had. I could tell they are very knowledgeable in this process. From applying to closing was only about two weeks and no money came out of my pocket! Lower interest and lower house payments! I'm so happy I decided to contact Quicken Loans/Rocket Mortgage! Thank you so much to everyone who helped me through this process!

Bottom Line: Yes, I would recommend this to a friend

Posted on Jun 16, 2018

Easy, professional, thorough mortgage experience

By Andrew G., Plantation, FL, Verified Reviewer

Working with Quicken Loans was a very easy and expedient process from start to finish. They were very professional in all communications and interactions. They were also very thorough ensuring that everything was correct and on-time. The website (Rocket Mortgage) was very easy to use and always had the most recent status of the loan as well as my "to do" list, which kept me ahead of the game. I highly recommend Quicken Loans for any mortgage needs.

Bottom Line: Yes, I would recommend this to a friend

Posted on Jun 21, 2018

My Quicken mortgage

By Carl S., Griffin, GA, Verified Reviewer

Quicken Loans made it fast, easy and simple. I’m happy with how the people at Quicken handled their end and assisted me with every step. I would recommend Quicken Loans to everyone.

Bottom Line: Yes, I would recommend this to a friend

Posted on Jun 22, 2018

I'm glad I made that first phone call to Rocket Mortgage.

By Milton M., Florida, Verified Reviewer

John O'Connors, Grace, and everybody I spoke with were well informed and very helpful since day one. The whole process of getting a loan to buy this property I'm living in now was super smooth. A great experience.

Bottom Line: Yes, I would recommend this to a friend

Posted on Jun 25, 2018

Better than local!

By April B., Indiana, Verified Reviewer

Living in a small town, we tried to keep our business local. We had been trying to get a mortgage through our local bank for over a year. Our first application was denied due to the appraisal "comparison data was insufficient;" a problem out of our control. The next application was started with a different lender, but the same bank, who refused to offer a fixed rate, but the bank was "waiting on a better offer" for us.

Out of frustration, and after hearing several positive reviews about Rocket Mortgage, we applied online. The process was similar to the local bank, so we thought we already knew what to expect during the application. What we experienced was so much better! We spoke with Brad and Ryan who were both amazing and made the process so much smoother than what we hoped for. Rocket Mortgage and Quicken Loans accomplished in 30 days what it took the local bank over a year to never even finish! (We also got a better interest rate that is also fixed!) We are so thankful we applied!

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Jun 26, 2018

Review of new mortgage

By Staci V., Auburn, ME, Verified Reviewer

Excellent customer service, my team working on my new mortgage was amazing. Very helpful and always available. I am grateful for their knowledge and support making what could have been difficult a smooth journey.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Jun 26, 2018

All promises met.

By Steve P., Seattle, WA, Verified Reviewer

I always hesitate to give 5-star reviews because it seems any service or product could always be better. In this case, we couldn't think of any reason to give fewer than five stars.

Rocket Mortgage provided stellar service all the way through the process. Our rep, Steve Simcak, was great, knowledgeable, and actually found us a better deal than we expected.

Generally, Rocket staff was responsive to our requests, questions, and needs. We couldn't believe how quickly we went to closing. It's so nice when a company delivers what it says it will.

Bottom Line: Yes, I would recommend this to a friend

Posted on Jun 27, 2018

Peace of mind

By Dawn G., New Jersey, Verified Reviewer

From start to finish, the entire process is made easy as a result of total sharing of information and communication along the way. My schedule was met as I was out of town and they were very accommodating.

Bottom Line: Yes, I would recommend this to a friend

Showing 56-66 of 713

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