Rocket Mortgage

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Rocket Mortgage

Overall Rating

4.5

713 Customer Reviews

Summary

Rocket Mortgage has an excellent reputation for customer service and ease of use, as well as a unique in-house mortgage for which you can choose the length of repayment.

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Customer Reviews

4.5 Stars out of 713 Reviews
5 Star:79% 4 Star:7% 3 Star:3% 2 Star:2% 1 Star:6%
89% Recommend This Company
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Posted on Aug 14, 2018

Quicken Loans is the best

By Eva N., Zanesville, OH, Verified Reviewer

We had no idea we could even buy a house. We contacted Quicken Loans and within a half hour, they told us we were pre-approved for a home loan! We could not be happier. They even found a 5-star realtor and believe me she is a 5-star realtor. She found us our house. We looked at one other house, and we told her what we liked about it and what we wanted. She found the house we bought.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Aug 17, 2018

Home purchase

By Robert J., Dayton, OH, Verified Reviewer

Quicken Loans was very helpful every step of the way from pre-approval to closing. They stayed on top of all the requirements and we were able to close on the scheduled date at 30 days. They made buying our new home a very enjoyable and stress-free experience!

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Aug 20, 2018

Very happy

By William L., Kentucky, Verified Reviewer

Every single person my wife and I had contact with during our refinance was informative, helpful, and friendly. Some of our questions along the way were redundant, however, everyone was professional and answered all of our questions, even when I know we may have asked more than once.

Bottom Line: Yes, I would recommend this to a friend

Posted on Aug 20, 2018

Outstanding process from the beginning to end

By Amanda O., Florida, Verified Reviewer

I've recommended Quicken to everyone I know! In fact, my sister is hoping to complete her refinance within in the next 15-25 days! She had per appraisal today! So thankful for Joshua who helped me initially and the entire team from the appraisal, title, and notary. A+ process!

Bottom Line: Yes, I would recommend this to a friend

Posted on Aug 20, 2018

Forgettable experience

By Jeremy R., Nevada, Verified Reviewer

Forgettable but 5-stars? That's because I could forget about all the stress associated with buying a home and closing. Between Quicken, Steve, Broc, and the rest of the team, it was a painless process. Their willingness to explain, promptness in replying and overall competence was a godsend, in the already nerve-wracking experience of home buying.

Bottom Line: Yes, I would recommend this to a friend

Posted on Aug 21, 2018

Really enjoyable

By Paul A., Wisconsin, Verified Reviewer

I was apprehensive at first going through an online mortgage company for our new home, but with all the ad's and good reviews, I thought I would apply, just to see what all the fuss was about. Our experience was so good that we never felt we needed another comparable quote from a local bank. Awesome, easy, and through. Five stars!

Bottom Line: Yes, I would recommend this to a friend

Posted on Aug 24, 2018

Fabulous experience

By Karen R., Georgia, Verified Reviewer

I was leery of doing business with an online bank, but a friend encouraged me to use Quicken Loans (which led to Rocket Mortgage). I could not be happier with the results. This was my 5th mortgage, and it was unbelievably easy. There was no daunting paperwork to sort through (only at signing) and we did the closing at my home (my mortgage was a refinance). It was by far the easiest and quickest mortgage I have ever experienced. Once you start, you have an online dashboard that keeps you informed daily. They have really worked out any kinks that might occur in an online financing experience.

Bottom Line: Yes, I would recommend this to a friend

Posted on Aug 27, 2018

First house purchase

By Joel H., Fairchance, PA, Verified Reviewer

My wife and I were looking at purchasing a new house. We had no idea where to start or even if we were able to buy. I called Quicken and got a rep (Jason Ellis) and talked with him for a while. After talking with Jason, we felt comfortable with him and decided to make a go of it. We are glad we did. We have since closed on our new home and couldn’t be happier with the service we got from the first call to the closing. If it wasn’t for talking with Jason Ellis on that first call, I really don’t think we would be where we are today. Thank you, Jason!

Bottom Line: Yes, I would recommend this to a friend

Posted on Aug 29, 2018

Pain-free refinancing

By Sonya S., Georgia, Verified Reviewer

This was the easiest, quickest, and most pain-free experience I've had in applying for a loan. Being able to provide all of the information via the web portal, chat with my support team member, and arrange the closing around my schedule made this a 5 out of 5 experience! I would recommend Quicken Loans and Rocket Mortgage to all of my friends and family and will consider using again for future financing or refinancing. Thank you!

Bottom Line: Yes, I would recommend this to a friend

Posted on Aug 29, 2018

Awesome

By Jennifer N., Corona, CA, Verified Reviewer

Best experience ever! Everyone we worked with was very helpful and professional! I loved that everything was online and the instant chat feature was very helpful. I would strongly recommend Quicken/Rocket to anyone. We were presented with options and scenarios that we never even thought of that other mortgage companies didn’t. Thank you!

Bottom Line: Yes, I would recommend this to a friend

Posted on Aug 30, 2018

Excellent and smooth

By Tara W., Tacoma, WA, Verified Reviewer

The best thing to say about Quicken Loans and Rocket Mortgage is that it's seamless. You slide from inquiry to closing almost without notice. These are highly skilled and professional people that keep you moving through the process. My banker was Brett Wimmer (hope I spelled that right) and Blake Burton was my purchasing agent, the point is I don’t remember the names of people at all unless I was impressed. All my communications were top-notch with anyone from that company.

Bottom Line: Yes, I would recommend this to a friend

Showing 89-99 of 713

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