SmileDirectClub

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SmileDirectClub

Overall Rating

3.3

671 Customer Reviews

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Summary

SmileDirectClub promises to give you a straighter smile within six months of wearing its customizable aligners. While this procedure can straighten teeth for some people, it has limitations compared to traditional braces.

Pros

  • More cost-effective than braces
  • Many positive customer success stories
  • Simple pricing plan, often covered by insurance
  • Faster results than traditional braces

Cons

  • Only works for mild to moderate tooth issues
  • Didn’t work for everyone
  • Some customer complaints about quality, receiving the wrong aligners
  • You won’t undergo comprehensive medical testing beforehand as you would with traditional dental procedures

Customer Reviews

3.3 Stars out of 671 Reviews
5 Star:50% 4 Star:4% 3 Star:1% 2 Star:6% 1 Star:36%
56% Recommend This Company
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Posted on Sep 22, 2019

Great experience with Shenae in Franklin, TN!

By Cristi S., Columbia, TN, Verified Reviewer

Hi, I went to SmileDirect in Franklin, TN. I was met with the nicest and most professional young lady. Her name was Shenae. She was very informative and put me at ease. She was great taking the pictures of my teeth. And explained everything from what she was going to do and made sure I was always comfortable. She was so informative about the package I would receive and how to use everything. She eased any of my being overwhelmed by receiving everything at once. You need lots of people like this young lady to add a kind and helpful face to your company.

Thank you Shenae, you were great.

Thanks again for a great experience.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Sep 23, 2019

Cristi, thank you for your kind review. We are happy to pass along your comments to the team here at SmileDirectClub!

Posted on Sep 23, 2019

3D scan in Augusta, GA Sharespace

By Valerie W., South Carolina, Verified Reviewer

I had to contact SmileDirectClub since I was on the last of my aligners and my teeth were nowhere they were supposed to be. They wanted me to go in for a 3D scan and the SmileDirectClub was over an hour and 45-minute ride from me. However, I found one closer and they said I could go there. I arrived and was treated exceptionally well. The staff was outstandingly friendly and outgoing and very helpful. They explained everything. It was a truly great experience. My technician Justine was absolutely wonderful. It was especially great knowing I could go somewhere closer to home!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Sep 24, 2019

Valerie, our goal is to make sure all customers walk away informed, educated, and excited. Thank you for taking the time to leave a review!

Posted on Sep 24, 2019

Realignment visit

By Ronjerria L., Illinois, Verified Reviewer

Seeing that I was on my last pair of aligners after 6 months and feeling like I still had more progress to make I called SmileDirect and was provided an appointment.

When I went into the Highland Park, IL location Francheska was very accomodating. I felt relieved that SmileDirect was willing to send me another set of new aligners.

For the record, I love my smile thus far just need a little bit more fine-tuning. I've gotten soooooooo many compliments about my teeth since I started wearing the aligners. SmileDirect is awesomesauce!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Sep 24, 2019

We love providing a convenient option for our customers. Thanks for taking the time to leave us a review, Ronjerria.

Helpful Review? 2 People Have Voted

Posted on Sep 24, 2019

Great initial visit

By Lauren B., New York, Verified Reviewer

I was super hesitant to go at first (I have done the braces route before), but after watching someone else love their aligners from SmileDirectClub, I figured it was time to give it a try myself. The price is definitely reasonable and it would be cheaper for me than seeing an actual orthodontist again! My smile guide Kim was very nice and made sure I was comfortable and answered all of my questions thoroughly. Kim also went through all possible payment plans and was not very pushy to get this, which is how a lot of people are with products they are selling or just simply working with. I left very happy that I went. Thanks Kim and Anna!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Sep 25, 2019

Lauren, we really appreciate your positive review!

Helpful Review? 1 Person Has Voted

Posted on Sep 24, 2019

SmileDirectClub's SmileBus was the BEST help! Highly recommend going if one comes your way!

By Deren P., New Bedford, MA, Verified Reviewer

I went for my scan for the SmileDirectClub's aligners at the SmileDirectClub SmileBus which happened to come nearby; it was a lucky coincidence they had the SmileBus coming so close to me because I had already been looking into aligners and specifically this company. I went and my experience was better than I could've ever expected! Not only were they helpful, they exceeded my expectations with the amount of knowledge they actually had on everything involved in this and answered every single question I had. Luckily, I had Dee as my SmileGuide and I can't imagine there to have been anyone better helping me than her. She was amazing, helpful and extremely friendly; she made me comfortable and didn't mind answering my million questions or me being so antsy. She was an absolute joy and SmileDirectClub is lucky to have Dee for an employee, she definitely deserves the recognition.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Sep 25, 2019

Thank you again for taking the time to share a review! We truly appreciate the support.

Helpful Review? 1 Person Has Voted

Posted on Sep 24, 2019

Smile

By Chauntessa H., Flowood, MS, Verified Reviewer

It was very unique and fun. The smile expert was really nice and she really made me feel comfortable and confident. She explained everything to me and also answered all of my questions.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Sep 25, 2019

We're so happy to see this review. Thank you so much!

Helpful Review? 1 Person Has Voted

Posted on Sep 27, 2019

Consultation visit

By Deirdra C., Nashville, TN, Verified Reviewer

Rina did a great job explaining how aligners work. She was so friendly. Thanks for the free gifts. These aligners are great for people with crooked teeth or gaps. I am still on the fence because if you pay a full amount it was $1800.00 or pay $85.00 monthly for two years.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Sep 30, 2019

Thanks for leaving us a review! We're happy to hear the shop visit was a good one. If you have any questions, don't hesitate to send us a message so we can help.

Helpful Review? 1 Person Has Voted

Posted on Oct 2, 2019

No reason to be nervous

By Irene L., Florida, Verified Reviewer

I didn't know what to expect going in. I'm hesitant about dentists. I met Amber, my smile guide, and she was so friendly and inquiring about who I was and she set my mind at ease. Overall it was a great experience and I'm really looking forward to a better smile. I want to smile all the time so my cheeks hurt.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Oct 2, 2019

We're so happy to see this review. Thank you so much!

Helpful Review? 1 Person Has Voted

Posted on Oct 2, 2019

Self

By Henrietta M., Missouri, Verified Reviewer

Brittany was my consultant in Springfield, Missouri. She explained everything so wonderfully while making me comfortable and giving me great knowledge on the process. I'm glad I have made the decision to correct my smile through SDC. Stay tuned for my new smile.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Oct 2, 2019

Hello Henrietta, thank you for taking the time to leave a review and putting a smile on our face! Best, Valerie.

Helpful Review? 1 Person Has Voted

Posted on Oct 2, 2019

Very well explained

By Fabian S., Ohio, Verified Reviewer

Hillary explained in detail what I need it to known. Felt very happy to take the decision to check it out. Natalie confirms and helps me understand the process of the treatment.

Thank you so much for making my problem get better.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Oct 2, 2019

Happy to hear it! We love providing a cost-effective option for our customers. Thanks, Fabian.

Helpful Review? 1 Person Has Voted

Posted on Oct 2, 2019

Amazing and friendly!

By Jamey M., Rensselaer, IN, Verified Reviewer

I just finished my free smile assessment on the SmileBus in Merrillville, IN and oh my! They were so friendly and welcoming! Dominique did my scan and she was so kind and funny and made the experience so quick and painless! I was quoted at more than HALF the price of Invisalign for the same time frame! I am so excited to start my smile journey!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Oct 3, 2019

Hello Jamey, we strive for 100% satisfaction, and it's always our goal to give customers an informative and exciting experience. Thank you so much. Best, Valerie.

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