SmileDirectClub

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SmileDirectClub

Overall Rating

3.3

671 Customer Reviews

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Summary

SmileDirectClub promises to give you a straighter smile within six months of wearing its customizable aligners. While this procedure can straighten teeth for some people, it has limitations compared to traditional braces.

Pros

  • More cost-effective than braces
  • Many positive customer success stories
  • Simple pricing plan, often covered by insurance
  • Faster results than traditional braces

Cons

  • Only works for mild to moderate tooth issues
  • Didn’t work for everyone
  • Some customer complaints about quality, receiving the wrong aligners
  • You won’t undergo comprehensive medical testing beforehand as you would with traditional dental procedures

Customer Reviews

3.3 Stars out of 671 Reviews
5 Star:50% 4 Star:4% 3 Star:1% 2 Star:6% 1 Star:36%
56% Recommend This Company
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Posted on Oct 3, 2019

Professional and great customer service

By Vance H., Virginia, Verified Reviewer

The service was great, my representative was awesome, she made me feel like I was family and made sure I walked out of her office fully satisfied. I would recommend everyone to book your appointment today!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Oct 4, 2019

We're so happy to see this review. Thank you so much, Vance. Best, Valerie.

Helpful Review? 1 Person Has Voted

Posted on Oct 5, 2019

Having an excellent experience so far!

By Julia J., Cypress, TX, Verified Reviewer

I took my son in and the entire visit and scan were pleasant and calm. Our rep Myesha was thorough and knowledgeable and my son can’t wait to get started on his treatment!

Also, a coupon code got me $100 off my total and after my visit, I got a $25 digital Amazon gift card, along with the whitener and swag bag...I didn’t have to remind anyone or bug someone about coupons, they had a record of it all!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Oct 7, 2019

We love providing a convenient option for our customers. Thanks for taking the time to leave us a review, Julia.

Posted on Oct 6, 2019

Brittany was great

By Charles M., Peachtree City, GA, Verified Reviewer

I had a great experience. Brittany made me feel comfortable and at ease. She was patient and answered all of my questions. I walked away feeling excited and comfortable about my new smile. It was a great experience.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Oct 7, 2019

Hi Charles, thank you so much for the positive feedback and for taking the time to post this review. Our customers help us to constantly learn and improve what we do. I'm so glad the SmileShop visit was a great one and will pass on the feedback to our shop managers!

Posted on Oct 7, 2019

Happy with my smile

By Jessica B., Lathrop, CA, Verified Reviewer

I am on month 5, tray 3/4, I am beyond happy with my progress. I actually smile and have gained my confidence back. I love the lip balm!

Some advice for future users. Start your tray at night, and if your tray is cutting your gums or tongue file it down.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Oct 7, 2019

Thank you so much for taking the time to share, Jessica! We are so happy to read this.

Posted on Oct 7, 2019

Love love loved my free exam!

By Stacey S., Bolingbrook, IL, Verified Reviewer

My experience today at SmileDirectClub was amazing, had lots of freebies and gifts to bring home as well as a great associate who practically treated my son my fiance and I like family! Get name was Searcy, and I have to state, how wonderful she was at explaining everything not leaving anything out! How nurturing she was to my wild 2-year-old son! She gave him a coloring book and crayons when he started to get fussy which I greatly appreciated! GIVE THIS BEAUTIFUL SOUL A RAISE! She was very warm-hearted and thorough and made she we all left with a literal SMILE!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Oct 8, 2019

Wow! This means a lot to us, Stacey. We sure are proud of both our team and the technology we use in order to give our customers a cost-effective and convenient option. Thank you so much for your kind words of support.

Posted on Oct 8, 2019

Really quick but thorough process

By Michael W., London, United Kingdom, Verified Reviewer

Really quick but thorough process. Very nice people (hi - Natasha G!) who went through everything. After having had Invisalign 10 years ago (lesson learned: wear your retainer!), the process was so easy in comparison. I had a 3D model in front of me straight away.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Oct 9, 2019

Michael, it's always our top priority to leave our customers excited and informed. Thank you!

Posted on Oct 10, 2019

Good interview

By Robin G., Columbia, SC, Verified Reviewer

My interview was with Tiffany. Tiffany was very good at explaining everything to me and to my 8-year-old granddaughter, who had more questions than I had...she answered them all. I received my kit not too long after the interview, maybe about a week. I put them on the next day. It irritated me the first couple of days because I wasn’t used to having them, but I tell you, this within four days I started seeing some changes in my bottom teeth.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Oct 10, 2019

We love providing a convenient option for our customers. Thanks for taking the time to leave us a review, Robin.

Posted on Oct 10, 2019

Awesome facility!

By Tara W., Palm Beach Gardens, FL, Verified Reviewer

I have struggled with my shifting teeth since I have had braces over 10 years ago. I went to get my consultation at the Palm Beach Gardens, FL location, and it was amazing. Everything was so clean and professional, and Dayana, my rep, was excellent. She explained everything so clearly and made my decision to go with Smile Direct Club for my aligners, so easy! I highly recommend.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Oct 11, 2019

Tara, your wonderful feedback and rating mean a lot to us.

Posted on Oct 10, 2019

1st appt

By Jerry L., Milford, CT, Verified Reviewer

I had a great experience at my appointment. Julie and Fadua were incredible how. Two of the nicest people and made me feel so comfortable. It was like hanging out with friends! If you're questioning whether or not to use SmileDirectClub, I would definitely recommend you visit the Boston post road office!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Oct 11, 2019

Jerry, we're delighted to read your review!

Posted on Oct 10, 2019

Very good experience!

By Linda L., Los Angeles, CA, Verified Reviewer

I have nothing but good things to say, and my journey has not been without bumps. I signed up and had my teeth scanned. The people in the Beverly Hills office were professional and friendly. It took a while to get my retainers and the headaches I would get were terrible. But that settled down and after 13 retainers my teeth were not perfect. So I called and they asked for some photos. They approved me to come in, get scanned again (with Yaritza and Cornelious who were both professional and still fun!) and I'm now doing another month (2 retainers) and I will have awesome teeth! The company and product were both easy to use and responsive to my issues/questions. Love that combo!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Oct 11, 2019

Linda, we love seeing this! Thank you for the kind words.

Posted on Oct 11, 2019

Great experience

By Cynthia H., Springfield, MO, Verified Reviewer

I went for my scan today and saw Finley in Springfield, MO. She was really great about explaining everything to me and making sure I understood what was going on. She made sure I didn't have any questions before I left as well. I left my phone at home so I was unable to use the gift code I received via email, so when I got home I called customer service. They helped me get that taken care of. So far, everything is going smoothly. Now to wait on my aligners!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Oct 14, 2019

Cynthia, thanks for your kind comments about our team.

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