SmileDirectClub

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SmileDirectClub

Overall Rating

3.3

671 Customer Reviews

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Summary

SmileDirectClub promises to give you a straighter smile within six months of wearing its customizable aligners. While this procedure can straighten teeth for some people, it has limitations compared to traditional braces.

Pros

  • More cost-effective than braces
  • Many positive customer success stories
  • Simple pricing plan, often covered by insurance
  • Faster results than traditional braces

Cons

  • Only works for mild to moderate tooth issues
  • Didn’t work for everyone
  • Some customer complaints about quality, receiving the wrong aligners
  • You won’t undergo comprehensive medical testing beforehand as you would with traditional dental procedures

Customer Reviews

3.3 Stars out of 671 Reviews
5 Star:50% 4 Star:4% 3 Star:1% 2 Star:6% 1 Star:36%
56% Recommend This Company
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Posted on Oct 12, 2019

Underbite and crowding

By Jennifer M., Texas, Verified Reviewer

When I first arrived at SmilesDirect I was immediately greeted by friendly people who were professionals and I felt very comfortable. My consultation was performed by a very nice young lady whose name is Tsion. She was very professional and knowledgeable about the company and did an excellent job of scanning my teeth, payment options and teeth whitening. I would recommend this company to friends and family anytime!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Oct 14, 2019

Jennifer, we strive for 100% satisfaction, and it's always our goal to give customers an informative and exciting experience. Thank you so much.

Posted on Oct 12, 2019

Amazing!

By Christian S., New Jersey, Verified Reviewer

My first SmileDirectClub appointment was great!

Excellent staff, very friendly...I can't wait to start my treatment. I was very impressed with the 3D scan of my mouth and teeth...thanks for the gifts that you give me, just counting days to get my package and smile!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Oct 14, 2019

Christian, we're delighted to see this!

Posted on Oct 14, 2019

Pleasantly surprised!

By Solomon D., North Carolina, Verified Reviewer

I hate dentists and put them just one notch from coroner! That was before SmileDirect! I was floored by the customer service, the professionalism and the various contraptions they had to take a 3D scan! The whole procedure was less than 45 minutes and I am really happy at the price that was quoted and a great discount for full payment. Best of all, I don't have to step foot in that shop again! ONCE AND DONE!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Oct 15, 2019

Thank you so much for sharing, Solomon! This means the world to us.

Posted on Oct 14, 2019

So far, so good

By Kurt M., Gardner, IL, Verified Reviewer

After seeing TV ads for SmileDirectClub, I made an appointment for the Naperville office. I showed up about 15 minutes early but was processed immediately. Hina and Katrina teamed up to complete my visit in the promised half-hour. They explained the procedure thoroughly and answered some questions I had. I used the office visit to avoid having to take impressions at home. Now I just need to wait for the box of materials to be delivered if I am a viable candidate for the teeth straightening program.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Oct 15, 2019

Thank you so much for this 5-star review! We appreciate you taking the time to share. We’re here for you at any time.

Posted on Oct 14, 2019

Awesome.

By Natalie S., Peachtree City, GA, Verified Reviewer

Brittany was so friendly and explained everything to me and my son so he knows exactly what to do and how to take care of everything. I will highly recommend SmileDirectClub to everyone!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Oct 15, 2019

Happy to hear it! We love providing a cost-effective option for our customers. Thanks, Natalie.

Posted on Oct 14, 2019

Awesome service, great price!

By Debbie H., Utah, Verified Reviewer

The ladies in the Orem, UT office were fantastic. They explained everything very thoroughly and made me and my daughter feel very comfortable. They checked my insurance ahead of time and let me know my insurance is the only one that is contracted with them and pays upfront, so my payment would be much less than I expected. I was so pleased! I am paying way less than I paid for my oldest daughter's braces and this daughter won't have to deal with mouth sores and pain. We won't have to leave work and school for appointments, either. I told my sister how much I am paying for braces and she was shocked. She paid $4500.00 for each of her kid's regular braces. I am super happy we are going through SmileDirect for my youngest daughter. I think my husband will be next!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Oct 15, 2019

Debbie, we strive for 100% satisfaction, and it's always our goal to give customers an informative and exciting experience. Thank you so much.

Posted on Oct 16, 2019

Great experience!

By Jennifer M., Seaford, NY, Verified Reviewer

My SmileGuide, Jess, was friendly and informative. Her enthusiasm for the program was contagious, and I left there feeling excited to receive my aligners and begin the process. Also, the entire consultation felt easy, and the technology is so incredible!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Oct 16, 2019

Jennifer, this is what we like to see! Thank you so much for the positive review!

Posted on Oct 17, 2019

Satisfied

By Alex R., California, Verified Reviewer

Mackenzie at the Santa Rosa, CA location did an outstanding job. Very professional and also sweet at the same time. Very quick and painless experience. Overall great service and would recommend to a friend.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Oct 17, 2019

Thank you again for taking the time to share a review! We truly appreciate the support.

Posted on Oct 17, 2019

Happy camper

By Luis R., White Plains, NY, Verified Reviewer

Process was smooth and straight forward. Program lasted about 5.5 months, then wore my retainers for another couple of weeks and now I only wear them at night. I followed everything to a tee and I got the results I wanted and expected. Couldn't have been a smoother process. And with all the brushing and flossing I had to do, the overall health of my teeth is the best it's ever been. I'm glad I became an S.D.C. customer. It's changed my smile completely.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Oct 18, 2019

Thank you so much for this wonderful review, Luis! This made our day to read.

Helpful Review? 1 Person Has Voted

Posted on Oct 18, 2019

Good service

By Claire R., Attleboro, MA, Verified Reviewer

The service was good and professional, listened and answered questions. I felt at first that they expected me to buy but when they educated me on what they do and why I save money by saving on trips to appointments so that’s where you save. The scan was so professionally done and explained the procedure I trusted them. They emphasized on following the directions thoroughly as like going to your visits. I have to say I’d recommend them and seeing my daughter's and coworkers' results they were great.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Oct 18, 2019

This is why we do what we do. Thank you for the feedback, Claire!

Helpful Review? 1 Person Has Voted

Posted on Oct 18, 2019

About to order aligners, treated really will in consultation.

By Alex T., Maine, Verified Reviewer

I was treated extremely well at the consultation of the Smile Bus 1 at Bangor, Maine near the mall.

I was treated especially well by Ashley M from Kentucky! And will look forward to changing my smile.

Thank you guys soo much!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Oct 18, 2019

Alex, we love seeing this!

Showing 133-143 of 671

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