SmileDirectClub

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SmileDirectClub

Overall Rating

3.3

671 Customer Reviews

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Summary

SmileDirectClub promises to give you a straighter smile within six months of wearing its customizable aligners. While this procedure can straighten teeth for some people, it has limitations compared to traditional braces.

Pros

  • More cost-effective than braces
  • Many positive customer success stories
  • Simple pricing plan, often covered by insurance
  • Faster results than traditional braces

Cons

  • Only works for mild to moderate tooth issues
  • Didn’t work for everyone
  • Some customer complaints about quality, receiving the wrong aligners
  • You won’t undergo comprehensive medical testing beforehand as you would with traditional dental procedures

Customer Reviews

3.3 Stars out of 671 Reviews
5 Star:50% 4 Star:4% 3 Star:1% 2 Star:6% 1 Star:36%
56% Recommend This Company
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Posted on Nov 22, 2019

Excellent intro visit service! Highly considering starting ASAP.

By Greg R., Santa Monica, CA, Verified Reviewer

Just finished my intro visit at the SmileShop at the pop-up store within CVS in Santa Monica. Excellent and highly professional service by Jackie (my Smile Guide!). Knowledgeable, attentive, answered all of my questions and all concerns covered (trust me I am in the health care industry myself and I know my way around). Did not even feel for a moment that I was pushed a sales-pitch! Great service, combining best of technology and above all, people!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Nov 25, 2019

Thank you for taking the time to leave a review and putting a smile on our face!

Posted on Nov 20, 2019

Consultation

By Mikilyn S., Wildomar, CA, Verified Reviewer

Wonderful staff! Very thorough and efficient. Traditional teeth straightening treatments are costly and SmileDirect keeps it affordable for all who want a more beautiful smile! Thanks SmileDirect!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Nov 21, 2019

This is so exciting to hear! We are thrilled about this feedback. Thank you for the support!

Posted on Nov 21, 2019

SmileDirect - LOVE THEM!

By Carolyn J., Wisconsin, Verified Reviewer

The service is great! I went back three times to get things "tweaked" - they always helped me out. No charge after the initial visit. Just went today and saw Amy in Milwaukee and she was excellent. Great company. Great people. Totally satisfied.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Nov 22, 2019

Hi Carolyn! We're thrilled to see this.

Posted on Nov 21, 2019

My 3d scan visit

By Roland Y., Midlothian, VA, Verified Reviewer

My experience with SmileDirectClub in Midlothian, Virginia was extremely enjoyable. Dom, my Smile Guide, was both professional and yet fun to work with. He made the process a smooth and easy one, taking the time to thoroughly explain every detail. And he did this within the prescribed 30 minutes so there was no wait or lag in scheduled time as one might experience at a conventional dental office visit. So thanks and thumbs up SmileDirectClub.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Nov 22, 2019

Roland, we love seeing this!

Posted on Nov 22, 2019

Amazing experience and great people!

By Kallee C., Corpus Christi, TX, Verified Reviewer

The ladies made me feel comfortable and not embarrassed about my teeth. I have always disliked them and have been insecure but not with them! 10/10 would recommend! Lots of laughs and compliments, just great people, can’t wait for my box to get here!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Nov 22, 2019

Thank you again for taking the time to share a review! We truly appreciate the support.

Posted on Nov 22, 2019

Very optimistic

By Deborah H., Del Rio, TN, Verified Reviewer

I visited the SmilteDirect bus on October 17, 2019 and got a full mouth scan. Everything was explained very clearly to me. I was treated very professionally. I signed up that day and I have received my aligners on November 12, 2019 just as they had said I would. The aligners fit tight and I have been wearing them for a week now with no significant problems other than having a headache. I will be starting week 2 tomorrow. It is a pain having to brush and floss after eating anything but I expect to have the cleanest teeth in my family! I am 68 years old and have always wanted straighter front teeth and have finally made the step in the right direction. People don't even know I am wearing them. I am looking forward to a new straight smile! I will keep you posted!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Nov 25, 2019

Deborah, we really appreciate your positive review! Thanks for taking the time to share.

Helpful Review? 2 People Have Voted

Posted on Nov 22, 2019

Initial assessment

By Katie M., North Carolina, Verified Reviewer

Went for my initial meeting today. Bryana, Dana, and Alex were very pleasant, informative, and full of smiles. All my questions were answered and everything was completed in a timely manner. Would recommend this office.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Nov 25, 2019

Now that's an honor! Thank you so much, Katie.

Posted on Nov 25, 2019

Follow up visit

By Jim W., London, Ontario, Canada, Verified Reviewer

SDC has been great, just finished my 8-month plan and went in for a slight adjustment. Really friendly staff and everything went great. I would have never done this the traditional way I had put ot off for over 20 years. The price is right the service is great and the results are fantastic. Highly recommend the London, Ontario office.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Nov 26, 2019

Jim, we strive for 100% satisfaction, and it's always our goal to give customers an informative and exciting experience. Thank you so much.

Posted on Nov 27, 2019

Smile Shop visit

By Joseph M., Hamilton, NJ, Verified Reviewer

Had a Smile Shop visit with Stef yesterday. Very pleasant and upbeat experience. She made me feel comfortable from the moment we met, took all the time to answer my questions and even explain some things I had not asked. The 3D scan was amazing and again Stef showed me how my teeth would be aligned. She made sure that I was informed and comfortable with the entire process going forward. Would highly recommend Stef and the Princeton Smile Shop to anyone who wants to get started with the process towards a better smile.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Nov 27, 2019

We love providing a convenient option for our customers. Thanks for taking the time to leave us a review, Joseph.

Posted on Nov 27, 2019

Excellent service!

By Tonya H., Minnesota, Verified Reviewer

I had a wonderful experience today! Tonya and Ashley, my Smile guides, from the Lakeville, MN Smile Shop were terrific. They were very knowledgeable and their service was impeccable! Thanks guys for such a pleasant appointment!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Nov 27, 2019

We are loving your enthusiasm, Tonya! This means the world to us - thank you so much.

Helpful Review? 1 Person Has Voted

Posted on Nov 27, 2019

Tameka and staff

By Krystal W., Columbia, SC, Verified Reviewer

I had such a great experience with this staff; they made me feel comfortable, ensured all of my complicated questions were answered, and took the time to explain their system and plans. I’m sooooo excited for my new smile and it’s all thanks to the professionalism and care of this team! If you’re looking to correct your smile for less in the Columbia, South Carolina area, I would highly recommend.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Dec 2, 2019

Thank you for taking the time to leave a review and putting a smile on our face!

Helpful Review? 1 Person Has Voted
Showing 166-176 of 671

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