SmileDirectClub

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SmileDirectClub

Overall Rating

3.3

671 Customer Reviews

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Summary

SmileDirectClub promises to give you a straighter smile within six months of wearing its customizable aligners. While this procedure can straighten teeth for some people, it has limitations compared to traditional braces.

Pros

  • More cost-effective than braces
  • Many positive customer success stories
  • Simple pricing plan, often covered by insurance
  • Faster results than traditional braces

Cons

  • Only works for mild to moderate tooth issues
  • Didn’t work for everyone
  • Some customer complaints about quality, receiving the wrong aligners
  • You won’t undergo comprehensive medical testing beforehand as you would with traditional dental procedures

Customer Reviews

3.3 Stars out of 671 Reviews
5 Star:50% 4 Star:4% 3 Star:1% 2 Star:6% 1 Star:36%
56% Recommend This Company
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Posted on Dec 10, 2019

Great scanning experience

By Caryn S., Somerset, NJ, Verified Reviewer

Lelani helped me out a lot at my scan! Even though there was an issue with logging into my session, she was able to find a way around it and get my session started. The scan was simple and everything was clearly explained to me, from the scanning process to how to use the teeth whitener. I cannot wait to get in my aligners. I would encourage my friends and family to visit the South Plainfield, NJ SmileShop where Lelani and her great co-workers do a fantastic job!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Dec 11, 2019

We really appreciate your positive review, Caryn!

Posted on Dec 11, 2019

Best thing I have ever done!

By Mary B., Florida, Verified Reviewer

I decided to try SmileDirectClub after having braces on twice and not being able to use retainers due to discomfort and cutting my mouth. My teeth had shifted BADLY! My bottom row looked like my teeth were falling out of my mouth. After my first month, they are already up where they belong. I used to be able to stick my tongue out the hole between two of my teeth but not anymore. I am amazed at how fast they are moving. The aligners are so comfortable and it only took a few days to get comfortable speaking with them in.

Tanya, my Smile Guide, has been amazing. I had a problem with one of my aligners and she told me to come in. After checking they did a rescan and are sending me the corrected aligners. No questions asked, just excellent customer service.

I recommend these to everyone who needs their teeth straightened. I do my research and they have the best ratings of all of the lower cost aligners. Very high tech and accurate.

Definitely the best thing I have ever done for myself!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Dec 11, 2019

Mary, thank you for your kind review. We are happy to pass along your comments to the team here at SmileDirectClub!

Posted on Dec 11, 2019

Don't wait for your smile!

By Kathy G., Las Vegas, NV, Verified Reviewer

From beginning to end, it was an impeccable service. My technician was Diamond, and she answered all my questions, was a true professional throughout the process. The aligners will be custom-made and shipped within a month. You can pre-pay, or do monthly auto-pay (additional costs).

I can't wait for my new smile to become a reality.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Dec 12, 2019

Kathy, thank you so much for the positive review!

Posted on Dec 12, 2019

10/10 would recommend

By Kose B., Pittsburgh, PA, Verified Reviewer

I was a little apprehensive about my first initial appointment, but soon after getting there, my smile guide, Mac, made me feel 100% comfortable! She was really friendly and took the time to explain the entire process and answer all my questions. I came away from that appointment really excited to get started!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Dec 13, 2019

Thank you for your kind review. We are happy to pass along your comments to the team here at SmileDirectClub!

Posted on Dec 16, 2019

First visit

By Marcia G., Ohio, Verified Reviewer

The young lady whose name is Staci did an amazing job at your Akron, Ohio location. She talked me through the 3D process for my teeth. Was very knowledgeable about everything. Wonderful young lady. I can't wait to start my journey! Thanks Staci!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Dec 17, 2019

We are grinning from ear to ear. Thank you for the support, Marcia. We are always here for you!

Posted on Dec 17, 2019

Great service

By Chantal B., Toronto, Ontario, Canada, Verified Reviewer

Thank you Simone for the great service. She was really helpful and seemed to love her job in helping people achieve a beautiful smile. Can't wait to get my Invisalign. I would totally recommend this service to anyone who wants to be able to smile without feeling self-conscious.

Bottom Line: Yes, I would recommend this to a friend

Posted on Dec 19, 2019

Best experience ever

By Taylor L., Lancaster, CA, Verified Reviewer

I had such a great experience at the location I attended. The individual I was working with, Danna, was exceptional! I’ve never had such great customer service. I was walked through everything step-by-step and left with no questions due to the thorough explanation I was given. Would absolutely refer a friend! Don’t miss out on a great opportunity!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Dec 19, 2019

We love providing a convenient option for our customers. Thanks for taking the time to leave us a review, Taylor.

Helpful Review? 2 People Have Voted

Posted on Dec 19, 2019

Still smiling: SmileDirect, simple, affordable, results

By Allison S., Ontario, Canada, Verified Reviewer

I started my treatment in May 2019 and finished in October 2019. My initial appointment/free scan at the office in Ajax, Ontario, Canada was awesome, very professional, informative and reassuring. My aligners shipped earlier than promised, they came with simple clear instructions, whitening treatments, and a few other goodies/surprises. The aligners were easy to use and no one at my workplace even noticed I was wearing them. Now that my treatment is complete, I am beyond happy with my results as they have exceeded my expectations both in terms of the results of my smile and the service I have received throughout the process. I wish to thank SmileDirectClub for providing this service and offering a payment plan, without it, I would not have been able to afford treatment. Thank you sincerely, Allison (my nickname at work is Smiley!).

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Dec 20, 2019

Thank you so much for leaving us this wonderful review, Allison! This makes us smile.

Helpful Review? 1 Person Has Voted

Posted on Dec 23, 2019

Return visit for renewed smile via refinement

By Eddie B., Franklin, TN, Verified Reviewer

I stopped wearing my retainer this past summer, in May, and have seen some movement back to my old smile.

It was my fault to stop and so I’m back to having a new scan to get my refinement.

The staff was exceptionally friendly and professional.

No issues with anything at all.

Looking forward to the new aligners in a few months.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Dec 24, 2019

SmileDirect Consult

By Del J., Virginia Beach, VA, Verified Reviewer

Went to the Virginia Beach SmilesDirectClub location for a consultation. I worked with Bianca and Jasmine, they were right on schedule, very friendly and answered all my questions. Thanks for making the process quick and easy!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Dec 26, 2019

Del, we really appreciate your positive review!

Posted on Dec 28, 2019

Very pleasant experience!

By Amanda J., Waco, TX, Verified Reviewer

Michaela and Katie at the Waco, Texas location were very professional and answered all of my questions. I have worn braces before and have just a little bit of spacing issues to correct.

I was very impressed with their explanations. They handed me an actual replica of the kit and let me hold and look at each item that will be included. The scan process is very impressive. They were able to show me exactly what my teeth looked like on camera and the file that would be sent to the orthodontist assigned to my case.

I am very excited to get started!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Dec 30, 2019

Amanda, we strive for 100% satisfaction, and it's always our goal to give customers an informative and exciting experience. Thank you so much.

Showing 188-198 of 671

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