SmileDirectClub

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SmileDirectClub

Overall Rating

3.3

671 Customer Reviews

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Summary

SmileDirectClub promises to give you a straighter smile within six months of wearing its customizable aligners. While this procedure can straighten teeth for some people, it has limitations compared to traditional braces.

Pros

  • More cost-effective than braces
  • Many positive customer success stories
  • Simple pricing plan, often covered by insurance
  • Faster results than traditional braces

Cons

  • Only works for mild to moderate tooth issues
  • Didn’t work for everyone
  • Some customer complaints about quality, receiving the wrong aligners
  • You won’t undergo comprehensive medical testing beforehand as you would with traditional dental procedures

Customer Reviews

3.3 Stars out of 671 Reviews
5 Star:50% 4 Star:4% 3 Star:1% 2 Star:6% 1 Star:36%
56% Recommend This Company
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Posted on Jan 13, 2022

Good experience

By Anne S., Seattle, WA, Verified Reviewer

I had a great experience getting my scans done with Jeremiah. I had originally done the at-home impression kit and had to redo them and opted for the in-person scan for the second try. I wish I had just done the in-person scan from the beginning as Jeremiah made the whole process quick and very comfortable. Plus the scan process and 3D images of my teeth were very cool. The information is very thorough and well-communicated.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Great communication

Good instructions

Friendly team

No “cons” were specified in this review

Company Response from Smile Direct Club

Jan 14, 2022

Anne, we love seeing this!

Posted on Feb 21, 2022

Great costumer service!

By Steven M., Walnut, PA, Verified Reviewer

I went to 1122 Walnut St, Philadelphia, Pennsylvania, and the service was wonderful, especially the specialist who treated me. His name is Gio, his service is the best, he made me feel comfortable and at home. Definitely recommended.

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

The service

The place

No “cons” were specified in this review

Posted on Feb 22, 2022

Amazing experience with Jumanne NYC

By Christina C. , New York, NY

A little skeptical at first, with bad and good reviews, but, after having an amazing experience with my 3d scan, and Jumanne explaining the process, and putting my mind at ease, I am 100% certain SmileDirect is for me. I can’t wait to get my aligners. Thanks, Jumanne, for making this a great experience for me.

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

The rep's professionalism - Jumanne

Cleanliness

Making it a fast process

No “cons” were specified in this review

Helpful Review? 1 Person Has Voted

Posted on Mar 18, 2022

Liz, best smile guide

By Jayla J., Orlando, FL, Verified Reviewer

Great experience. Liz, our smile guide, was awesome. Would recommend to others. Can’t wait to start. Wish I had known about this product sooner. Thanks SmileDirectClub!

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Attention

No “cons” were specified in this review

Helpful Review? 1 Person Has Voted

Posted on Apr 3, 2022

Fun and amazing experience

By Sekou T., New York, Verified Reviewer

I arrived at 125th Street SmileDirectClub with warm greetings from Jay and Ice. They were friendly and amazing. I had alot fun with Jay. She explained everything I need to know, did the scanning, and offered advice about teeth care. I highly recommend this location for excellent customer service. I definitely prefer in-person than online meetings.

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Friendliness

Professionalism

Advice

No “cons” were specified in this review

Helpful Review? 1 Person Has Voted

Posted on Apr 22, 2022

SmileDirectClub

By Grace Q., Seattle, WA, Verified Reviewer

Cyaira was very kind and helpful with all of my questions. She explained everything very well and made sure all my concerns were heard and taken care of. A great person to start my smile journey with!

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on May 14, 2022

Amazing experience

By Tiffani K., Birmingham, AL, Verified Reviewer

Very impressed with the staff at the Birmingham, AL location – super friendly and helpful. Mya was amazing. Very clean office and very professional.

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Amazing staff

Great product information

Great payment plan

No “cons” were specified in this review

Helpful Review? 1 Person Has Voted

Posted on Nov 14, 2022

Great team!

By Samantha T., Albany, NY, Verified Reviewer

SmileDirectClub is always very helpful and gets back to me in a timely manner. I have had a handful of wonderful team members assist me throughout my time with the company! I had to get some scans done and went into the office in the Albany, NY location where Carley assisted me! She was great! Very welcoming, friendly, and could answer any questions/concerns that I had regarding my treatment! She made my appointment easy, quick, and enjoyable!

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Affordable

Great customer service

Care about their patients

No “cons” were specified in this review

Helpful Review? 1 Person Has Voted

Posted on Jan 11, 2023

Great customer service

By Sharon V., Toronto, Ontario, Canada, Verified Reviewer

I met with Sara for the consultation and she explained the process efficiently to me and what to expect over the next couple of months.

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

The consultation was comprehensive. I like the fact that the company creates a 3D scan of your mouth and not impressions.

No “cons” were specified in this review

Posted on Jun 14, 2023

Lena at Bright Now Dental

By Noelani D. , Maricopa, AZ

Lena was so nice and explained everything so well without overcomplicating anything! She made me feel comfortable and helped me to understand the process I would be going through with SmileDirectClub!

I love that everything will be shipped to me and even check-ins will be virtual. It makes it easy to do at home without trying to schedule any appointments.

They gave me a little goodie bag and some gift cards as well!

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

The at-mostly-home part

Friendly employees

Detailed instructions inside your box

No “cons” were specified in this review

Posted on Jul 15, 2023

Amazing service

By Jessica Y., San Antonio, TX, Verified Reviewer

Monica made this experience so amazing. She was so helpful and informed. Very excited to start this journey. Easy and quick 30-minute appointment, super friendly staff, easy-to-understand system, and great payment options.

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Helpful staff

Easy setup

User-friendly

No “cons” were specified in this review

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