SmileDirectClub

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SmileDirectClub

Overall Rating

3.3

671 Customer Reviews

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Summary

SmileDirectClub promises to give you a straighter smile within six months of wearing its customizable aligners. While this procedure can straighten teeth for some people, it has limitations compared to traditional braces.

Pros

  • More cost-effective than braces
  • Many positive customer success stories
  • Simple pricing plan, often covered by insurance
  • Faster results than traditional braces

Cons

  • Only works for mild to moderate tooth issues
  • Didn’t work for everyone
  • Some customer complaints about quality, receiving the wrong aligners
  • You won’t undergo comprehensive medical testing beforehand as you would with traditional dental procedures

Customer Reviews

3.3 Stars out of 671 Reviews
5 Star:50% 4 Star:4% 3 Star:1% 2 Star:6% 1 Star:36%
56% Recommend This Company
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Posted on Jun 19, 2019

Great experience

By Darrell K., Santa Rosa, CA, Verified Reviewer

Such a pleasant, no-hassle experience. TiAnne and her co-worker were both so kind and professional. Great service, and I can’t wait to straighten this smile. Would recommend to all, thanks so much!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Jun 20, 2019

We are loving your enthusiasm, Darrell! This means the world to us - thank you so much.

Posted on Jun 26, 2019

Awesome company

By Timothy B., Bentonville, AR, Verified Reviewer

I walked into SmileDirectClub's office not knowing what to expect, and immediately I was greeted with a warm smile by Lilian, who made me feel right at home with her genuine friendly spirit. The quality of customer service I received during my visit was hands down the best I have ever encountered!

I can tell they really love helping people improve their smile. The visit was free and my overall cost cheaper than candid, plus I got one of those crazy new teeth whitening glow things that I keep seeing around on social media. I'm 100% confident I did the right thing and more motivated than ever to take this step towards improving my self-image. Thank you SmileDirectClub.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Jun 26, 2019

Timothy, thank you so much for taking the time to share some kind words. We love seeing this!

Posted on Jul 1, 2019

SmileDirect

By Cristina A., Boston, MA, Verified Reviewer

I just recently went to the SmileDirect office in Boston for a full evaluation. The staff there could not have been friendlier and made my experience fun and easy. My SmileGuide, Jenna, was capable, personable, efficient and hooked me up with everything I needed. If you’re looking for an easy, affordable way to straighten your teeth, SmileDirect is the place for you!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Jul 1, 2019

This is why we do what we do. Thank you for the feedback, Cristina!

Posted on Jul 1, 2019

Great

By Jorge P., Fresno, CA, Verified Reviewer

Loved how they offered me water and made me feel like if I was riding a motorcycle on a cloud. Very comfortable, great experience overall. I don't know what else to write so I’m just gonna put down great great great!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Jul 2, 2019

Jorge, it's always our top priority to leave our customers excited and informed. Thank you!

Posted on Jul 2, 2019

Good review

By Regina L., Wildomar, CA, Verified Reviewer

I showed up 45 minutes early. Because I had never been to their office. When I arrived the staff offered me water. She immediately informed me if one client ahead of me. We talked about books and our interests until it was time for me to get my 3D scan of my mouth. At this time, all questions were answered by Jasmine and another gal.

Thank you for being so friendly and professional.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Jul 3, 2019

Regina, this rating means the world to us. Thank you for taking the time to leave a review!

Helpful Review? 1 Person Has Voted

Posted on Jul 8, 2019

Just the beginning

By Dave B., Minnetonka, MN, Verified Reviewer

I just went in today and I was very impressed with the way Megan handled everything. The cost is 1/3 of the competition and there was no high-pressure selling. Megan simply asked what I thought of the process and offered a couple of options for purchase. When I saw the price it was a no brainer. I'm 54 and never had braces and have been self-conscious about my lower teeth all my life. I'm excited to start to say the least.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Jul 8, 2019

Thank you for taking the time to leave a review and putting a smile on our face!

Helpful Review? 1 Person Has Voted

Posted on Jul 11, 2019

Great experience!

By Madison H., Burke, VA, Verified Reviewer

I went into a SmileDirect location at CVS. I had a great experience and the people working were very nice and Shinea was incredibly helpful. Would totally recommend! I've already told all of my friends about it and I can't wait to get started!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Jul 12, 2019

This is so exciting to hear! We are thrilled about this feedback. Thank you for the support!

Helpful Review? 1 Person Has Voted

Posted on Jul 15, 2019

Best experience ever

By Latesha B., Flowood, MS, Verified Reviewer

I enjoyed my experience today from beginning to end. The staff was nice and friendly. I recommend Jeanice and Alica because their spirits were high and I felt comfortable. Eric also did well in making sure we were seen within an appropriate time frame.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Jul 16, 2019

This is so exciting to hear! We are thrilled about this feedback. Thank you for the support!

Helpful Review? 1 Person Has Voted

Posted on Jul 17, 2019

Excellent customer care

By Shivakumar J., Santa Ana, CA, Verified Reviewer

I was at the Santa Ana location today. I was present at the location earlier than the time of my appointment. But they offered to take care of me without any delay or wait time. Lindsey and Gary were very courteous and answered all my questions. The scan was taken. The customer care was exceptional. They made my visit a pleasant one.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Jul 18, 2019

We are grinning from ear to ear. Thank you for the support. We are always here for you!

Posted on Jul 18, 2019

So far, so good

By Rachael D., Indiana, Verified Reviewer

I have had a great experience so far with SmileDirectClub. The aligners arrived about 4 weeks after my screening. The first pair was unbelievably uncomfortable, but I was told that was to be expected. I accidentally bent one of the ridges the first time I tried taking them out. That caused a sore inside if my cheek, but that was entirely my fault. I haven't had any problems since then.

I've followed the instructions to the letter and everything seems to be on track. My teeth are definitely straightening. My friends and family have noticed a drastic difference in the three months I've been wearing them. I love the whitening kit. My dentist also told me that my teeth are looking beautiful.

The aligners are very easy to keep clean. I soak them in Efferdent while I brush my teeth and wash my face, every morning and night. I regularly floss and brush after every meal. I have had zero stains or discoloration...and I drink coffee all day and smoke a pack a day. No joke.

So I'm pretty happy with the product. I haven't had to contact customer service yet, so I can't comment on that. However, during my screening, the ladies at the Avon Indiana location were spectacular! I was 15 minutes late because of traffic and I was their last appointment for the day. They still took great care of me and were beyond friendly and attentive. They answered all of my questions thoroughly and were knowledgeable about the process.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Jul 19, 2019

Rachael, thank you so much for this wonderful review! This is so exciting to see.

Helpful Review? 1 Person Has Voted

Posted on Jul 18, 2019

Great service, great staff

By Dominic F., Mesa, AZ, Verified Reviewer

Love the environment, just to begin with a super clean waiting lobby. Great water, the staff named Autumm was super sweet and nice, explaining everything into great detail. Didn't miss a thing. Great personality to get along with and to make you feel comfortable and not rushed on what decision you tend to make. Great free stuff also.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Jul 19, 2019

Dominic, your wonderful feedback and rating mean a lot to us!

Helpful Review? 2 People Have Voted
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