SmileDirectClub

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SmileDirectClub

Overall Rating

3.3

671 Customer Reviews

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Summary

SmileDirectClub promises to give you a straighter smile within six months of wearing its customizable aligners. While this procedure can straighten teeth for some people, it has limitations compared to traditional braces.

Pros

  • More cost-effective than braces
  • Many positive customer success stories
  • Simple pricing plan, often covered by insurance
  • Faster results than traditional braces

Cons

  • Only works for mild to moderate tooth issues
  • Didn’t work for everyone
  • Some customer complaints about quality, receiving the wrong aligners
  • You won’t undergo comprehensive medical testing beforehand as you would with traditional dental procedures

Customer Reviews

3.3 Stars out of 671 Reviews
5 Star:50% 4 Star:4% 3 Star:1% 2 Star:6% 1 Star:36%
56% Recommend This Company
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Posted on Aug 22, 2019

SmileDirectClub

By T S., Cypress, TX, Verified Reviewer

I visited a SmileDirectClub location to receive my free smile scan. Heather was amazing. She was knowledgeable, professional, and took the time to get to know what I wanted to accomplish on my smile journey. I was excited to know that I did not have to visit an office to correct my smile. Everything is shipped to my house. I am looking forward to a beautiful smile. Thanks, Heather, for getting me started on my smile journey!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Aug 23, 2019

Thank you for taking the time to leave a review and putting a smile on our face!

Posted on Aug 23, 2019

Great experience!

By Denise R., New Jersey, Verified Reviewer

Made my daughter and I feel good about our decision! Very personable and friendly staff! Plan on bringing my other children when/if they need their teeth corrected! Would definitely recommend to a friend!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Aug 23, 2019

Denise, thank you for your kind review. We are happy to pass along your comments to the team here at SmileDirectClub!

Posted on Aug 23, 2019

Great service at smile scan

By Kristen V., New York, Verified Reviewer

Got a free smile scan done at one of the mobile (bus) offices. Had a great experience with Bri and the team there - everyone was very upfront and honest about the process, easy to talk to. Was also very cool to see a digital scan of my teeth! Got a free teeth whitening system for completing the visit, excited to try it!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Aug 26, 2019

Hi Kristen! We're thrilled to see this.

Posted on Aug 29, 2019

Amazing!

By Breanna B., Norfolk, VA, Verified Reviewer

Ty was so awesome working with me. She talked me through the whole process and made it such a good experience. The pictures were not unpleasant like at other dentists. And one of the best things, I don't even have to make the trip back there, everything can be done via phone and email which is so convenient. The whole staff was very friendly and the process was super fast! I can't wait to receive my aligners.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Aug 30, 2019

Breanna, we love seeing this!

Posted on Aug 26, 2019

Great experience!

By Ana S., Happy Valley, OR, Verified Reviewer

Loke and Judie were completely wonderful throughout the whole process, they were very gentle and friendly. They went above and beyond and worked with my situation. I was so happy to have them work on me, I had the best experience. I will definitely recommend the people I know to them at SmileDirectClub.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Aug 26, 2019

Hello Ana, it's always our top priority to leave our customers excited and informed. Thank you!

Posted on Sep 3, 2019

SmileDirectClub

By Elias P., Attleboro, MA, Verified Reviewer

I recommend this place 100%. The service is excellent and very professional, the facilities are very modern and the accessories to use have the latest technology. My smile guide Jasmine is soo professional.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Sep 3, 2019

Ellas, we love seeing this!

Posted on Aug 27, 2019

Great service

By Sammia S., Naperville, IL, Verified Reviewer

Billy was so kind and knowledgeable during my meeting! He explained everything so well, and answered every question I had thoroughly. He is a great professional employee who values the customer. He made sure that he did the scan correctly by taking his time and explaining every step of the process.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Aug 27, 2019

Thank you for taking the time to leave a review and putting a smile on our face!

Posted on Aug 28, 2019

Friendly service

By Fritz H., Fort Myers, FL, Verified Reviewer

I walked into the SmileDirectClub (SDC) facility and was immediately given a warm greeting. The SDC staff helped guide me through the SDC website to sign up for a free 3D scanning. They even informed me about the $100 discount I was eligible to receive because of a family members referral who's already an SDC member. I spoke to Renee who guided me through the entire process as to what I should expect to receive once my liners came in the mail.

The 3D scanning of my teeth was done effortlessly by Renee. I'd have to say that was the coolest part! Renee had the perfect blend of being personable and professional all in one. I would recommend anyone go to SDC located at 1755 Boy Scout Drive in Fort Myers, FL. That SDC staff is amazing!

All in all, I left the SDC building feeling even more confident than when I walked in. I knew I made the right decision. I'm counting down the days until I receive my liners in the mail. I'm six months away from having the smile I've always wanted!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Aug 28, 2019

We love providing a convenient option for our customers. Thanks for taking the time to leave us a review, Fritz.

Helpful Review? 1 Person Has Voted

Posted on Aug 30, 2019

Very friendly staff

By Shaquillia J., Vancouver, British Columbia, Canada, Verified Reviewer

I just came back from my appointment and it went very smoothly. I called ahead to potentially come in early (asking if there weren’t any other appointments before mine) and they were able to switch my appointment time. Wenny (I hope I spelled your name correctly) and Leo were super friendly! Leo answered every question I had and I was on my way! The 3D Scanner can be a bit weird in your mouth but it’s the same feeling as going to the dentist and getting an x-ray so I wasn’t uncomfortable with the process. I’m excited to see how this goes!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Aug 30, 2019

We appreciate your positive words! We're honored.

Posted on Aug 31, 2019

Best experience

By Joshua W., 4110 maple rd, Verified Reviewer

Just love it, good vibes and friendly people, will recommend this to anybody. It’s close by so not far of a drive, and it’s so worth it. I wish I would have started this, by the looks of it, the process is not long at all, very affordable.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Sep 3, 2019

Hi Joshua! We're thrilled to see this.

Helpful Review? 1 Person Has Voted

Posted on Sep 3, 2019

Awesome

By Mark O., Louisville, KY, Verified Reviewer

Awesome job by Emily at SmileDrirectClub in Louisville, Kentucky. Very professional and made me feel comfortable and informed. She answered all my questions and showed me everything she was doing to scan my teeth. I was very impressed by the whole process. I know I made the right decision to come here for my scan and information briefing. I cannot wait to get my package in the mail and begin treatment. Thank you for doing a great job!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Sep 3, 2019

Thank you again for taking the time to share a review! We truly appreciate the support.

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