SmileDirectClub

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SmileDirectClub

Overall Rating

3.3

671 Customer Reviews

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Summary

SmileDirectClub promises to give you a straighter smile within six months of wearing its customizable aligners. While this procedure can straighten teeth for some people, it has limitations compared to traditional braces.

Pros

  • More cost-effective than braces
  • Many positive customer success stories
  • Simple pricing plan, often covered by insurance
  • Faster results than traditional braces

Cons

  • Only works for mild to moderate tooth issues
  • Didn’t work for everyone
  • Some customer complaints about quality, receiving the wrong aligners
  • You won’t undergo comprehensive medical testing beforehand as you would with traditional dental procedures

Customer Reviews

3.3 Stars out of 671 Reviews
5 Star:50% 4 Star:4% 3 Star:1% 2 Star:6% 1 Star:36%
56% Recommend This Company
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Posted on Sep 3, 2019

Great experience so far

By Heidi O., New York, Verified Reviewer

Went to SmileDirect. Cindy was extremely friendly. It was a great experience. My son will find out if he's a candidate and we should have our SmileDirect box in the next few weeks. Stay tuned.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Sep 3, 2019

Heidi, reviews like this give us motivation and help us ensure we provide high-quality care.

Posted on Sep 4, 2019

First time going!

By Christoph E., White Plains, NY, Verified Reviewer

So I went to check out SmileDirectClub because I’ve been mulling over going to get this done for a couple of months now and a co-worker of mine said she got her appointment done and her box was coming in the mail. She was telling me all the great things about it and how fast and easy it’s going to be. So I made my appointment literally the next day. A quick drive and I made it to the office and was greeted by friendly staff and they helped me get settled in. Sheila was my "SmileGuide" who was the one who answered all my questions and helped me get my scan done. She was very nice and helpful and definitely made me feel comfortable referring anybody who is thinking about getting this done. Can’t wait to see my results and get my box in a couple of weeks!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Sep 5, 2019

Hi Christoph, thank you so much for the positive feedback and for taking the time to post this review. Our customers help us to constantly learn and improve what we do. I'm so glad the SmileShop visit was a great one and will pass on the feedback to our shop managers!

Posted on Sep 5, 2019

So far, excited!

By Erica E., Missouri, Verified Reviewer

I've only just had the consult so I'm still waiting for my plan and kit but the screening was fast and informative. Becky was also super friendly and made me feel comfortable. I'm excited to see my plan and start using the aligners. It's also affordable. So far, so good.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Sep 6, 2019

We appreciate your positive words! We're honored.

Posted on Sep 6, 2019

Easy, fast, educational

By Morgan M., Fort Myers, FL, Verified Reviewer

What wonderful people at the Fort Myers office. Very sweet, friendly, educational women. I 110% recommend visiting SmileDirectClub Fort Myers location for your appointment. Thanks again!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Sep 6, 2019

Morgan, your wonderful feedback and rating mean a lot to us.

Posted on Sep 7, 2019

Jay is the BEST!

By Shigai M., New York, NY, Verified Reviewer

Yesterday I visited the SmileDirectClub in Harlem, and I say the customer service there is amazing! As soon as you walk in it's like a breath of fresh air, the employees are extremely friendly, and they like to get you started quickly. I did my scanning process with Jay, and she made me feel super comfortable, I felt like I've known her for years. She was very welcoming and nice. She also made me laugh a lot which made my experience very comfortable. She explained everything I needed to know. She gave me a detailed summary about the company. She told me step by step to tell me what I need to do when the aligners get to me. And gave me a more reasonable purpose of why I should perfect my smile. I appreciate her! Jay is a perfect asset in this company, this company will make far as long as Jay is in it!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Sep 9, 2019

Shigal, our goal is to make sure all customers walk away informed, educated, and excited. Thank you for taking the time to leave a review!

Helpful Review? 1 Person Has Voted

Posted on Sep 8, 2019

Awesome experience!

By Ebony G., D’iberville, MS, Verified Reviewer

I had my consultation just yesterday. I was nervous but everyone made the experience enjoyable. I would like to say the entire process was seamless. Check-in was super easy. The team was friendly and professional. My SmileGuide, Bysheba, was just awesome. It was like catching up with a friend. I really don’t know what more I could say. When I walked outside, the whole team was there and they were like a family. It was a very genuine interaction and I feel I made the right choice on my journey to a beautiful smile.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Sep 9, 2019

Thanks so much for the review! We work hard to make sure every customer has the best experience in the best environment, and we are happy to see that reflected in this review.

Helpful Review? 1 Person Has Voted

Posted on Sep 18, 2019

SmileDirect

By Nathan V., Colorado, Verified Reviewer

Lyric was awesome and very informative. She knew the product well. We also looked into Invisalign but will be going with SmileDirect for the convenience of not having to go in every 2 weeks to see the dentist.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Sep 19, 2019

This is what we like to see! Thank you, Nathan.

Posted on Sep 12, 2019

Excellent presentation

By Irene F., Texas, Verified Reviewer

Kenny gave us an excellent presentation. He exceeded all expectations on explaining every detail of SmileDirect aligners. He made us feel welcomed and made the presentation interesting. I would highly recommend Kenny to my friends and family for SmileDirect club presentation with him. Thanks Kenny for your services.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Sep 13, 2019

Irene, we're thrilled to see your kind review!

Posted on Sep 15, 2019

Great first impression

By Amber H., Massachusetts, Verified Reviewer

I am thrilled to be starting treatment with SmileDirectClub. The whole staff was so welcoming and kind when I arrived for my consultation. My smile guide Olivia did such a great job explaining the whole process. She talked me through every step and was very patient and informative. Being a bit self-conscious, because of my not so perfect smile, the entire staff just really made me feel welcome and at ease. I'm super excited to start this process. Can't wait for the end result!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Sep 16, 2019

We are loving your enthusiasm, Amber! This means the world to us - thank you so much.

Posted on Sep 15, 2019

Amazing experience!

By MIlan S., Lansing, MI, Verified Reviewer

I've been unhappy with my smile for as long as I can remember and I looked into purchasing veneers because I thought that was the only way to fix my teeth, that is, until a friend recommended the "SmileDirectClub". I made an appt and they got me in the same day and as I walked in, I was greeted by 2 young ladies, "Masia and Carrie", and they were so polite and helpful. Before we discussed what a new smile would do for me, they asked a few questions to get to know me and I was quite surprised how "at home" I felt with their presence. Masia and Carrie made me feel very welcome and I did not feel judged at any time during our talk and 3D scan which was a sign of relief as I was somewhat embarrassed with my smile. I'm excited for my new smile and I'd like to give a special thanks to Masia and Carrie for helping me! I own a painting business so great customer service is a must and I received exceptional service.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Sep 16, 2019

Hi Mllan, thank you so much for the positive feedback and for taking the time to post this review. Our customers help us to constantly learn and improve what we do. I'm so glad the SmileShop visit was a great one and will pass on the feedback to our shop managers!

Posted on Sep 17, 2019

Absolutely wonderful

By Moesha M., San Diego, CA, Verified Reviewer

I received the scan today. And I couldn’t have been more pleased with the customer service! Jordan was a tremendous help with my decision to purchase and go forward to a better smile! The 3D scan was amazing and such a quick process. Everyone was so friendly and helpful. Thank you guys so much! Jordan, you’re AWESOME!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Sep 17, 2019

We love providing a convenient option for our customers. Thanks for taking the time to leave us a review, Moesha.

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