SmileDirectClub

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SmileDirectClub

Overall Rating

3.3

671 Customer Reviews

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Summary

SmileDirectClub promises to give you a straighter smile within six months of wearing its customizable aligners. While this procedure can straighten teeth for some people, it has limitations compared to traditional braces.

Pros

  • More cost-effective than braces
  • Many positive customer success stories
  • Simple pricing plan, often covered by insurance
  • Faster results than traditional braces

Cons

  • Only works for mild to moderate tooth issues
  • Didn’t work for everyone
  • Some customer complaints about quality, receiving the wrong aligners
  • You won’t undergo comprehensive medical testing beforehand as you would with traditional dental procedures

Customer Reviews

3.3 Stars out of 671 Reviews
5 Star:50% 4 Star:4% 3 Star:1% 2 Star:6% 1 Star:36%
56% Recommend This Company
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Posted on Aug 7, 2019

Great consultation with SmileBus

By Haylee M., Kansas, Verified Reviewer

My review is solely based on my initial consultation done at the SmileBus. I arrived early and they promptly accommodated me for my appointment. Tasia was fantastic and answered all of my questions and concerns with ease. The process was well explained and seems very easy to achieve results. The 3D imaging is incredible with zero discomfort. Outstanding customer service at the SmileBus in KC. If you are considering SmileDirectClub, I would recommend visiting with them in-person to have all concerns addressed and obtain the 3D imaging for your molds.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Aug 8, 2019

We are grinning from ear to ear. Thank you for the support, Haylee. We are always here for you!

Posted on Aug 8, 2019

Excellent customer service

By Cassie W., Renton, WA, Verified Reviewer

Bianca is amazing! I felt comfortable with her and she made the visit sweet and simple. I can’t wait to get my aligners and have a perfect smile! Thank you SmileDirect! I will refer family and friends to your office!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Aug 8, 2019

Cassie, thanks for your kind comments about our team!

Posted on Aug 8, 2019

Excellent customer service

By Florie C., West Memphis, AR, Verified Reviewer

Excellent customer service. I would highly recommend them to anyone that is interested in having a perfectly white smile. They made me feel comfortable and good about the care they provided today. Everything was explained and demonstrated in perfect detail.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Aug 9, 2019

Thank you for taking the time to leave a review and putting a smile on our face!

Posted on Aug 12, 2019

3D Smile Review

By Mj W., Little Rock, AR, Verified Reviewer

Megan really took the awkwardness out of looking at teeth that aren’t straight. It’s weird having someone in your mouth when you aren’t really comfortable with your teeth. She didn’t make me feel bad. She was amazing at explaining the smile direct process and discussing my journey with the aligners. She and her manager Brittany made sure I left the building informed and excited. Thank you guys for the amazing visit.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Aug 13, 2019

This is exactly what we're here for, MJ! Thank you so much.

Posted on Aug 12, 2019

Great experience

By Brandon J., Washington, Verified Reviewer

Went smooth. The two were friendly, informative, knowledgeable and gentle with the screening tools. A+ experience! I would refer everyone I know. The fitting was also gentle and painless.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Aug 13, 2019

Thanks a million, Brandon!

Posted on Aug 13, 2019

SmileDirectClub Wilmington, DE

By Charles M., Oxford, PA, Verified Reviewer

Was very pleased with my scan. All the women working were friendly, polite, and professional. I'd personally like to thank both Meika and Amanda for making it a pleasurable experience. Keep up the good work.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Aug 14, 2019

Charles, this rating means the world to us. Thank you for taking the time to leave a review!

Posted on Aug 14, 2019

Happy

By Leanna T., Mooresville, NC, Verified Reviewer

Temeria was very helpful, patient, and kind at SmileDirectClub in Davidson. She answered all of my questions and asked great ones herself! When we are ready, I will definitely be back and I’m currently referring friends and family.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Aug 14, 2019

Leanna, thanks for your kind comments about our team!

Posted on Aug 14, 2019

Great experience and great product!

By Autumn I., Portland, OR, Verified Reviewer

Just want to thank Judie and the team at SmileDirectClub for always great customer service and welcoming atmosphere. All my concerns are addressed and I have had a great end result with my aligners. I'm very pleased and would without hesitation recommend SmileDirectClub to anyone I know. Thank you Judie and everyone again!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Aug 15, 2019

This is so exciting to hear! We are thrilled about this feedback. Thank you for the support!

Posted on Aug 15, 2019

Excellent customer service

By Nicol B., Boston, MA, Verified Reviewer

My appointment was quick and easy. It also helps when you have an amazing staff who’s knowledgeable like Roberto! I would highly encourage and recommend the Boston location. Everyone was amazing! Thanks for making my experience enjoyable!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Aug 16, 2019

Nicol, we strive for 100% satisfaction, and it's always our goal to give customers an informative and exciting experience. Thank you so much.

Posted on Aug 15, 2019

Great Customer Service

By Ayeshah A., Harlem, NY, Verified Reviewer

This location is very nice. I was greeted as soon as I walked in and I was offered bottled water. Samantha then came to the front to get me started for my scan. She did a really good job going over the whole process which made me feel at ease. She was very friendly and polite and knowledgable of the aligners and how it works. Would definitely recommend!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Aug 16, 2019

This is what we like to see! Thank you, Ayeshah.

Posted on Aug 26, 2019

Initial assessment

By Krystal C., Verified Reviewer

I went to have my initial consultation done at the smile shop on 125th St in Harlem on 8/12/2019. I was immediately greeted and made to feel very welcome. After a short wait, I met with my smile guide, Samantha. She was incredibly professional and made the experience great. She answered all of my questions and covered all the bases when it came to understanding the process. Talking with her was like talking with a long-time friend. The smile shop manager was also very welcoming. I can’t wait to begin my smile journey!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Aug 26, 2019

Hello Krystal, we are so happy to read such a great review about SmileDirectClub!

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