SmileDirectClub

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SmileDirectClub

Overall Rating

3.3

671 Customer Reviews

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Summary

SmileDirectClub promises to give you a straighter smile within six months of wearing its customizable aligners. While this procedure can straighten teeth for some people, it has limitations compared to traditional braces.

Pros

  • More cost-effective than braces
  • Many positive customer success stories
  • Simple pricing plan, often covered by insurance
  • Faster results than traditional braces

Cons

  • Only works for mild to moderate tooth issues
  • Didn’t work for everyone
  • Some customer complaints about quality, receiving the wrong aligners
  • You won’t undergo comprehensive medical testing beforehand as you would with traditional dental procedures

Customer Reviews

3.3 Stars out of 671 Reviews
5 Star:50% 4 Star:4% 3 Star:1% 2 Star:6% 1 Star:36%
56% Recommend This Company
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Posted on Jan 7, 2019

Great progress

By Rob G., Bismarck, ND, Verified Reviewer

I worked with the team in Lincoln, Nebraska. They were great. The liners are working amazingly for my 13-year-old daughter. The dentist has been amazed. SmileDirect has saved us thousands of dollars since our dental insurance only covers a max of $1,200 per person. I would recommend these to anyone.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Jan 7, 2019

Happy to hear this, Rob! We appreciate that you took the time to share some kind words.

Helpful Review? 1 Person Has Voted

Posted on Jan 11, 2019

Happy

By Alan N., Jacksonville, FL, Verified Reviewer

I'm happy. I bought the kit, did they impressions and mailed them back. One to two weeks later I got an email back letting me know I was approved. I signed some papers, and now I'm five months out of six months in. Teeth are looking good. No issues. Super happy. I didn't need braces and no one could tell.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Jan 14, 2019

Alan, we're delighted to see this! Thanks so much for sharing.

Helpful Review? 3 People Have Voted

Posted on Jan 19, 2019

Fast and easy

By Alma F., Mission, TX, Verified Reviewer

My visit to SmileDirectClub was fast and easy. I was greeted by friendly office staff which put me at ease. I was immediately taken into an exam room where my 3D impressions were visibly scanned for me to see. Staff demonstrated a sample box and what would be inside. My questions got answered, and I was out in 30 minutes just like I was told I would be. Thank you Miranda and Sam.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Jan 21, 2019

This makes us smile! Thank you, Alma.

Helpful Review? 1 Person Has Voted

Posted on Feb 7, 2019

Wonderful, warm experience!

By Alex B., Toronto, Ontario, Canada, Verified Reviewer

From the moment I walked in the door, I felt immensely welcomed. Every single person I dealt with was warm and personable, as well as extremely knowledgeable. All of my questions were answered, and I was encouraged to discuss everything I was hoping for with my new smile. I would highly recommend looking into SmileDirectClub for great service and great results!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Feb 7, 2019

Alex, our goal is to make sure all customers walk away informed, educated, and excited. Thank you for taking the time to leave a review!

Helpful Review? 1 Person Has Voted

Posted on Mar 9, 2019

Beyond happy

By Heidi M., Seattle, WA, Verified Reviewer

I don't know why only a 2-star rating, the process has been fast easy and affordable. I have four months left of treatment, but my teeth already look amazing way straighter and way whiter. I came up with a hack to clean my aligners too, so it meshes with my lifestyle, sooo glad I did this!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Mar 10, 2019

We are loving your enthusiasm, Heidi! This means the world to us - thank you so much.

Helpful Review? 1 Person Has Voted

Posted on Mar 11, 2019

Easy to use and amazing results!

By Brianna B., Alexandria, VA, Verified Reviewer

The idea of not going to the dentist to get your teeth fixed was just crazy to me. Having braces in the past, I thought that was the only way to go. Smile Direct Club is a great company and I love the idea of the smile shops where you can get your 3D scans done fast and easy! The treatment plan is presented very well and the product is easy to use. I’m blown away by my results.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Mar 12, 2019

Brianna, we love seeing this! Thank you so much for taking the time to share!

Posted on Mar 12, 2019

Scan

By Medina S., New Milford, CT, Verified Reviewer

I would recommend this to someone who's trying to get a better smile. I felt so at home from the moment I walked in the door, a very pleasant warm welcome from my tech Jasmeiny. Nothing painful and it was quick, and she made me feel very comfortable due to me being shy to show my teeth. I'm very excited and can't wait for my new smile. Thanks again Jasmeiny!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Mar 13, 2019

Medina, we're delighted to see this! We appreciate you taking the time to leave us this review.

Posted on Mar 26, 2019

So thankful

By Taylor K., Tampa, FL, Verified Reviewer

So I keep seeing reviews everywhere from people who straight up say they haven't tried SDC, but "don't think it would work" or "doesn't think it's a good thing to do." That's not what a review is about. I went through a year with SDC and I am so thankful I took the leap. I finished my last retainer about six months ago and my teeth are perfect now!

There were minimal bumps in the process, and when I told them I wanted something about my teeth fixed, they fixed it! Their smile shops are the best, so if you have one in your area you can travel to, I highly recommend going there instead of doing an impression kit. I started my journey with at home molds and it worked. The smile shops are just so much easier and convenient. You get free things there too. If you're iffy about doing this, just do it. They are seriously some of the nicest customer service people I have ever met. Check out YouTube videos! It's a real process, it's not a scam, and it works.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

May 18, 2019

Wow! This means a lot to us, Taylor. We sure are proud of both our team and the technology we use in order to give our customers a cost-effective and convenient option. Thank you so much for this amazing review!

Helpful Review? 3 People Have Voted

Posted on Mar 31, 2019

Great day in SmileDirect

By Sean W., Richmond Heights, OH, Verified Reviewer

Going on to SmileDirect I was kinda nervous as to what they would say about my teeth, but the reality of that was pleasant and I loved every minute. And with help of a beautiful staff member named Brooke everything came to my liking and very easy and painless. I'm going to love my new smile!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Apr 1, 2019

Thank you for taking the time to leave a review and putting a smile on our face!

Helpful Review? 1 Person Has Voted

Posted on Apr 16, 2019

Happy consultation

By Ann W. L., Vancouver, British Columbia, Canada, Verified Reviewer

I just got my free scan appointment today, the team is happy friendly, very comfortable environment and meet my/customers' needs. The ad can be a bit confusing but they aren't pushing you into anything, you make your own decisions, everything comes with it except invisible aligners which are expensive. I didn't get the treatment plan right away because of my other dentist but enjoy their service overall. Would love to consider and refer them near future depends on my financial situation, not going anywhere.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Apr 16, 2019

This is so exciting to hear! We are thrilled about this feedback. Thank you for the support!

Helpful Review? 1 Person Has Voted

Posted on Apr 23, 2019

Great!

By Jull S., Calgary, Alberta, Canada, Verified Reviewer

It was so simple and easy, no fuss and felt so relaxed and comfortable. I would highly recommend it, I have wanted to get my teeth fixed for years. Lori and Madi made it an easy decision. Thanks so much!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Apr 24, 2019

This is so exciting to hear! We are thrilled about this feedback. Thank you for the support!

Showing 23-33 of 671

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