SmileDirectClub

I recommend this place 100%. The service is excellent and very professional, the facilities are very modern and the accessories to use have the latest technology. My smile guide Jasmine is soo professional.

Bottom Line: Yes, I would recommend this to a friend

The initial exam experience was great. I'm so excited to get started. If the aligners work I will become a spokesperson. The customer service is excellent and the process was so effortless. Every dentist appointment I've ever had has been traumatic. But, this was NOTHING like that. It was nice, relaxed, and almost even fun. I so hope this works.

Bottom Line: Yes, I would recommend this to a friend

Just love it, good vibes and friendly people, will recommend this to anybody. It’s close by so not far of a drive, and it’s so worth it. I wish I would have started this, by the looks of it, the process is not long at all, very affordable.

Bottom Line: Yes, I would recommend this to a friend

I was serviced by SmileDirectClub in Tupelo, MS on their bus. I was seen by Lacey and she was awesome. She talked to me and answered all of my questions. I really enjoyed my visit because she was so polite and so were the other members.

Bottom Line: Yes, I would recommend this to a friend

When I first started SmileDirectClub everything was great. My aligners came on time they had a few issues but were easily fixed. They communicated with me through text and email to change aligners, etc. Fast forward to 6 weeks before my treatment plan was over NO texts or emails to change aligners. Threw me off my plan but not too much. Explained at the end that I wasn’t happy with how I finished my treatment plan and they told me to come in for a re-evaluation to continue treatment. Great, everything was still ok UNTIL I wait 3 weeks with no reply of when my new set will be sent to me. Called customer service, I was told they were on their way. The package comes and it’s the retainer. Mind you, the retainer wasn’t even the full mold of my mouth, only half! Called them to ask what’s going on since I don’t need a retainer because I’m continuing treatment and they tell me it was a mix-up and they sent the wrong one. Told me to wait 10 business days to receive the correct aligners. I wait 13 business days to call because again NO COMMUNICATION on when they are delivered. Told they are backed up and it should be sent in a few days. Nope! Called again 5 days after that and was told by one person they are backed up but then sent to another person that says they don’t have my order and have to submit it again! It’s been 5 weeks! Again they tell me 10 business days! I’m using the last aligner set from my treatment that ended almost 3 months ago! The aligners are cracked. If I don’t wear them my teeth will shift back and all of my progress will be for nothing. Again no communication on SDC part and just lies to keep you calm. At this point, they say anything to get you off the phone. Since all of this happened I wouldn’t recommend them at this point.

Bottom Line: No, I would not recommend this to a friend

I just came back from my appointment and it went very smoothly. I called ahead to potentially come in early (asking if there weren’t any other appointments before mine) and they were able to switch my appointment time. Wenny (I hope I spelled your name correctly) and Leo were super friendly! Leo answered every question I had and I was on my way! The 3D Scanner can be a bit weird in your mouth but it’s the same feeling as going to the dentist and getting an x-ray so I wasn’t uncomfortable with the process. I’m excited to see how this goes!

Bottom Line: Yes, I would recommend this to a friend

Ty was so awesome working with me. She talked me through the whole process and made it such a good experience. The pictures were not unpleasant like at other dentists. And one of the best things, I don't even have to make the trip back there, everything can be done via phone and email which is so convenient. The whole staff was very friendly and the process was super fast! I can't wait to receive my aligners.

Bottom Line: Yes, I would recommend this to a friend

I walked into the SmileDirectClub (SDC) facility and was immediately given a warm greeting. The SDC staff helped guide me through the SDC website to sign up for a free 3D scanning. They even informed me about the $100 discount I was eligible to receive because of a family members referral who's already an SDC member. I spoke to Renee who guided me through the entire process as to what I should expect to receive once my liners came in the mail.

The 3D scanning of my teeth was done effortlessly by Renee. I'd have to say that was the coolest part! Renee had the perfect blend of being personable and professional all in one. I would recommend anyone go to SDC located at 1755 Boy Scout Drive in Fort Myers, FL. That SDC staff is amazing!

All in all, I left the SDC building feeling even more confident than when I walked in. I knew I made the right decision. I'm counting down the days until I receive my liners in the mail. I'm six months away from having the smile I've always wanted!

Bottom Line: Yes, I would recommend this to a friend

This service may start under the direction of an orthodontist, but from what I can ascertain, there are no follow-ups done by a trained professional to ensure the treatment is progressing safely and as intended. I have had several conversations with SmileDirectClub representatives asking that very question, and they continue to dance around the subject without providing a real answer. "Is the treatment monitored by an orthodontist or dentist" - they will not answer that question directly, instead you will receive answers to different questions like "what monitoring is in place", but never will they tell you if it is a doctor doing it or not. As a result, YOUR INSURANCE OR BENEFITS PROVIDER WILL LIKELY DENY YOUR CLAIM. In my case, my claim was accepted and then revoked after they found out it was SmileDirect. Don't let this happen to you. I found the SmileDirect staff to be misleading and unhelpful. Do yourself a favor and see a legitimate dental professional.

Bottom Line: No, I would not recommend this to a friend

I finished my aligners on July 30th. The last 6 weeks the top aligners weren't really fitting tight. Wore those for a week and then put new ones in. Even with chewies, etc., they didn't fit like the previous ones. I messaged the company and didn't hear any response.

Now that I'm over, the top teeth don't look as good as the model. Probably because the top aligner stopped fitting. Keep in mind I did wear them 23 hours a day religiously.

I have written 3 emails to get a reassessment but there is no response.

My teeth are better than they were but I trusted them when I read about the smile guarantee.

Bottom Line: No, I would not recommend this to a friend

Billy was so kind and knowledgeable during my meeting! He explained everything so well, and answered every question I had thoroughly. He is a great professional employee who values the customer. He made sure that he did the scan correctly by taking his time and explaining every step of the process.

Bottom Line: Yes, I would recommend this to a friend