SmileDirectClub

I, too, was overwhelmed by the number of emails I received from SmileDirectClub.com: "Thank you for visiting," "Here is your $25 gift certificate to use for any of our products," "Can't wait to hear how much you love your liners." UNTIL: "Sorry, you are not a candidate for our liners." When I went to use my gift certificate to order more whiteners, somehow ALL emails from SmileDirectClub.com were gone. POOF. I searched through trash, I knew I had "starred" them - nothing. The ONLY email I had from them was one that was directed to "Lydia, sorry to hear you are unhappy with your liners." I wonder what happened to ALL those emails? And why do I still have the one directed to Lydia?

Seems to me that once I no longer was a candidate - they pulled all the emails but forgot about poor Lydia's.

I contacted them about replacing the $25 - but you know "they can't do that...BUT what CAN she do to make me SMILE today?" I replied - give me the $25 that you promised...that would make me smile. Still waiting for a response.

But, alas, all I hear now is crickets!

Bottom Line: No, I would not recommend this to a friend

Meet with Myriam at the Three Chopt location inside of CVS Richmond, VA. Myriam was very knowledgeable, very attentive and explain the process thoroughly. I was impressed with the entire experience and very excited for my journey.

Bottom Line: Yes, I would recommend this to a friend

Bianca is amazing! I felt comfortable with her and she made the visit sweet and simple. I can’t wait to get my aligners and have a perfect smile! Thank you SmileDirect! I will refer family and friends to your office!

Bottom Line: Yes, I would recommend this to a friend

I was very excited to start my treatment with SmileDirectClub, I had always been a bit insecure about my smile. I waited 5 months and still had not received my order and called them just to find out the shipment was canceled and no one had even bothered letting me know. I tried getting a refund but their customer service has got to be the most disorganized on the face of the earth. I have been calling them for the past three days trying to get some answers but to no avail. I just lost a large sum of money on absolutely nothing. I feel completely cheated and this is honestly starting to feel like a scam. Be wary.

Bottom Line: No, I would not recommend this to a friend

I never received my aligners. After virtually no communication by the company and 12 weeks later (I was told me aligners would ship in 4 weeks), I canceled. Very disappointed in the company. The customer service reps could not offer any information as to when they would ship. Staff was uninformed, unhelpful, and unknowledgeable.

Bottom Line: No, I would not recommend this to a friend

So first, the aligners work, and the process is all fine.

BUT,

I know it is the buyer's job top check with insurance on coverage, SmileDirect does not promise insurance reimbursement, but they make it sound as if there is always a possibility. They know, and knew, that Delta dental does NOT cover this treatment. Mail-order services are not covered by Delta Dental.

SmileDirect insurance dept made it appear as if they tried to work with Delta Dental, and support my claim, but when speaking with Delta Dental (3 different states) they make it clear that 1st the treating Orthodontist is not registered with them, and that they do not cover this treatment, and if SmileDirect really had called them to investigate my coverage, they would have told them over and over again that SmileDirect mail-order treatments are NOT covered.

SmileDirect later explained that, YES, some insurance does not cover mail order treatments. Funny they used the same term. They knew exactly, all along, but did not share or warn me up front.

Bottom Line: No, I would not recommend this to a friend

My review is solely based on my initial consultation done at the SmileBus. I arrived early and they promptly accommodated me for my appointment. Tasia was fantastic and answered all of my questions and concerns with ease. The process was well explained and seems very easy to achieve results. The 3D imaging is incredible with zero discomfort. Outstanding customer service at the SmileBus in KC. If you are considering SmileDirectClub, I would recommend visiting with them in-person to have all concerns addressed and obtain the 3D imaging for your molds.

Bottom Line: Yes, I would recommend this to a friend

Francheska assisted me through the process and all I have to say is that she is honestly so AMAZING! Very nice and attentive. She answered all my questions and made it a very comfortable environment! Excited to join the Club! Can’t wait to share my smile! Thank you Francheska!

Bottom Line: Yes, I would recommend this to a friend

Lindsay, the staff at the Fort Myers SmileDirectClub was very pleasant, helpful, and knowledgeable. She asked very specific questions and her personality made this client comfortable and at ease the whole time. Would recommend to fam and friends!

Bottom Line: Yes, I would recommend this to a friend

My experience was very quick and easy. All the workers were very nice. I think everyone should try out SmileDirectClub. You don’t have to go through an orthodontist and the price is way cheaper.

Bottom Line: Yes, I would recommend this to a friend

Had a really great experience with Raul at the Beverly Hills location. Was the first customer there in the morning and everyone was all smiles. 15/10 would recommend. Can't wait to get my kit in the mail to get started on my new smile.

Bottom Line: Yes, I would recommend this to a friend