When I was viewing StrictionD and reading about the product for my wife's diabetes, the website started showing other products, StrictionBP, and it confused me. We only wanted to order the StrictionD and have no use for the StrictionBP. We received a notice on our phone and realized the product was wrong. We called before the shipment arrived and was told we could not return the wrong product. I even ordered 6 bottles extra so my wife would have enough to see if it would really work to lower her blood sugar. We are on Social Security only and cannot afford to order anything else so now we are stuck with 11 unopened bottles of StrictionBP that we have absolutely no use for. We want to return the product and want a full refund because we are not satisfied at all. This company receives a 0 rating and we certainly will never recommend them to anyone.
Length of Use: Less than 3 months
Bottom Line: No, I would not recommend this to a friend
Pros and Cons
No “pros” were specified in this review
Terrible customer service
Do not order anything from these people, you will lose your money
Company Response from Optimal Health Products
Mar 11, 2021
Greetings Nancy!
Thanks for your review! We sincerely appreciate our customers taking the time to share their experiences with us and always take the feedback to heart.
First and foremost we apologize for any dissatisfaction with your recent transaction. It's never our intent to leave customers stuck with product they don't want or cannot use.
It looks like you were provided a 60% refund on the Striction BP orders that were placed -- though we understand that isn't a consolation if you cannot use the product in your possession.
We want to make this right, and would ask that you please give us a call back at your earliest convenience, at 1-844-248-3717 (opt 2). We will re-issue the Striction D orders you had originally wanted, free of charge, to ensure you get what you paid for (and at a 60% discount).
We hope this is the first step towards an amicable resolution to your open concern. If you need immediate assistance regarding questions or concerns, please do not hesitate to contact us, toll-free, at 1-844-248-3717 and we'd be happy to assist you 7-days a week.
Thank you for partnering with us towards a healthier tomorrow!
Kind Regards,
Trevor Frank
Trevor.F@optimal-health.com
Director of Customer Support
