TBdress

I ordered 2 dresses. Both $142 and change. It was meant to be my wedding dress. I received the dresses within a month this time which is ridiculous! The dresses in the pictures did not look like what was sent to me. Followed the chart sizes and yet didn't fit. Plus, I didn't like how they looked. So I tried reaching out to them. A few days later they finally replied saying it was past 7 days to be able to return and if I sent both dresses back a deduction of shipment would be made off my own refund money and only offer me $60. Also told me "It seems not a good idea to return them". Don't ever buy from them! SCAM ALERT.

Bottom Line: No, I would not recommend this to a friend

I ordered a shirt for my son, for his birthday. It still hasn't arrived. I tried to contact customer service, but to no avail.

This company is very willing to take your money, but are unwilling to produce a product, unwilling to give you a date of arrival, and unwilling to communicate their intent.

Never again will I order from this company or any other company like this.

If they do deliver, I hope they won't do a bait and switch.

Bottom Line: No, I would not recommend this to a friend

This is a sham, scam, or whatever you want to call it. They take your money and you get no product. No one responds to messages or emails. The phone number is a recording. I've ordered my bank to put in an investigation to receive a refund.

Bottom Line: No, I would not recommend this to a friend

I ordered a top on March 1st. Did not receive merchandise. Requested refund on March 31st. This company has yet to refund my money despite several emails sent. At first they offered toilet paper and mask instead since I declined.

Bottom Line: No, I would not recommend this to a friend

I recently bought my wedding dress from this company. I heard mixed reviews and decided I would take the chance. I sent them my measurements in inches and confirmed them. Three weeks later my dress arrived. It was supposed to be a ball gown. I tried it on and it didn't fit! The sleeves were too small at the top and too wide at the bottom. The skirt was NOT a ball gown, so I cannot wear a petticoat with it to make it poofy like the picture. The dress couldn't even zip up because they made it too small in the torso. I sent them a message to resolve this and they said since it was customized, there's no they will do. Even though THEY made it wrong. They said I sent them the wrong measurements. I double-checked my measurements and they were the exact ones I sent them. They offered $28 as compensation. No! What am I supposed to do about a dress now? My budget for a dress has been spent with them. I'm without a dress, because this one can't be altered...don't buy from them!

Bottom Line: No, I would not recommend this to a friend

Took forever to receive ordered item. Couldn't believe how terrible it looked. Poor quality. Now trying to return. Emailed. Message. No response. The number, I don't know what customer service number that is, 862968532816. Picture looks nothing like item. Very disappointed! First time ordering!

Bottom Line: No, I would not recommend this to a friend

I ordered two items in November. To date, I have not received the ordered items. The company insists a delivery was made, but they don't understand that the merchandise that was delivered on that date was for a back-ordered item that they finally made good on. They insisted a partial refund was made to the method of payment, I have no history of the refund. This company is terrible, does not make good on any commitment to satisfy its customers.

Bottom Line: No, I would not recommend this to a friend

Not only did it take 2 months to arrive, but the quality is so cheap, it's terrible. Wouldn't wear it out of the closet! Poor.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

Stay away from this site! This is hands down the worst e-commerce experience of my life. I ordered an ivory wedding dress from TBdress. The dress that arrived was blinding white and incredibly poorly made. The material was stiff and cheap-looking. Since we're currently in a global pandemic, I am forced to do all of my wedding dress shopping online. I have checked the return policy for every dress I've purchased. This was the most expensive dress I bought (seemed worth it because the photos were stunning). However when it arrived, I was horrified - the quality, workmanship, color difference, etc...yikes. When I reached out to initiate a return, they informed me that I would have to eat the shipping cost ($33) regardless. Also, since they make each dress to order (?!) the most they could refund me was only 1/3 of the original amount I paid. Keep in mind - their refunds page has absolutely NO mention of this. I have been back and forth with them for some time now and I am truly infuriated. For a company that must spend an obscene amount of money on targeted advertisements, they could not care less about customer service.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

This was by far the worst experience I've ever had, I could almost cry. They jeopardized my card information, tried to steal my money by running my card information 6 times while telling me they were helping with a refund. After two days of speaking to the same rep about my issue, the 3rd day he hung up on me as if I was bothering him. I'd placed an order for my wedding dress after learning it wouldn't make it in time, I tried to cancel the $199.42 and was told I would only receive $100.00. I filed a complaint with PayPal and was told it's under investigation, while they are holding my money, and no dress. Purely frustrated. I contacted my bank and they were able to file a dispute. This website ruins the complete atmosphere of these most special moments with an underhanded, sneaky, thief-like behavior. If I had checked the reviews no way would I have tried to purchase anything from TBdress. Be aware that they make the items, it's not a normal store. They have nice pictures, and what you receive looks nothing like the picture.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

Do not order from this company! I purchased a wedding dress, and it did not look like the picture. I was imagining the dress from the picture, and that is NOT what I got. The material is also super cheap! I tried to get a refund, but they are unwilling to give me a full refund because there was no damage to the dress. They are not sympathetic to their customers at all. They are barely willing to give me half of what I paid, and they still make you pay to ship it back. They take a long time to respond to you as well, so it is hard to deal with them and go back and forth. If you see a dress online that you love, just know that it is probably not how it actually looks, and if you purchase, you won't be able to get your money back. I was hoping they would be more sympathetic if a customer was not happy with how the dress looks on them because the dress does not look how it does in the picture, but they don't care, they just want your money. So again, I will tell everyone, do not order from this company! You will regret it if you do!

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend