The Honest Company

The Honest Company

Overall Rating

1.5

15 Customer Reviews

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Summary

The Honest Company claims to offer non-toxic, eco-friendly baby and personal care products that are better for your health and the environment. Our review will help you decide if this brand is right for you.

Pros

  • Flexible diaper subscription program
  • Transparent ingredients lists
  • Free shipping sitewide

Cons

  • Product quality seems to change between orders
  • Negative customer service reviews
  • “Eco-friendly” claims don’t always hold true
  • More expensive than similar brands

Customer Reviews

1.5 Stars out of 15 Reviews
5 Star:6% 4 Star:0% 3 Star:0% 2 Star:20% 1 Star:73%
7% Recommend This Company
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Posted on Mar 2, 2017

Very disappointed

By Michele Hoang, Camp Hill, PA, Verified Reviewer

It started out good. They have nice, full-size products, but the website is very confusing to make your future bundles and delivery dates. I scheduled for one bundle to come, and it came, but then it showed that a second duplicate bundle was scheduled to come out and I was charged for it. Customer service is difficult to get through to, and there is no email service. I canceled my subscription, as I don't want my account continuously overcharged.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 5 People Have Voted

Posted on Apr 20, 2017

Very disappointed

By Deanna, Florida, Verified Reviewer

I ordered the newborn baby girl bundle trial as well as the essentials trial kit. I was excited to pick out my designs for my baby girl and made sure to double check that I ordered the NB size so we can try them when she arrives.

I just received my trial package in the mail, and the order summary is correct, but the actual diapers they sent me are size 3, 16-28 pounds. Also, none of the prints I chose were in the kit, and one of the prints has a skull and crossbones on it which I find very harsh for a diaper print. I also tried some of the essentials kit and didn't like the smell of the lotion and soap.

The only reason I gave them two stars is because the woman I spoke to in customer service was able to cancel my subscription and send me out the correct diapers I ordered. I will not be buying from this company again.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 2 People Have Voted

Posted on Nov 18, 2017

Cheaply made

By Danelle Kelsch, Missouri, Verified Reviewer

I got the free trial of the Honest diapers and wipes and I was hoping for a great product because I had looked at them in the store and didn't want to spend all the money on them because they are a little bit expensive, without knowing what I was going to get. And am I glad I did the free trial because these are crap.

Besides the cute little designs on the diapers, there is nothing about them that I would want. Every time my son peed in them, I could smell him every time I picked him up that he smelled like pee. And God forbid he had a poop blowout. I wouldn't even want to know what happened because they're not very absorbent and they're just cheaply made like the class sticky feeling instead of like the more softer feeling diapers for my son.

As for the wipes, I'd probably buy the wipes if they weren't so expensive, but unfortunately, they are a little bit expensive. And they are just wipes, so I mean honestly, I normally purchase Pampers or Huggies wipes because they're good quality and within the price range that I'm willing to spend on wipes, so if they were cheaper, I'd buy them.

As for the diapers, even if they were cheaper I would not buy them. They are the quality of a store brand diaper, and they are being sold as higher quality than Pampers, and they definitely are not.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 4 People Have Voted

Posted on Jun 14, 2018

Fantastic diapers and wipes

By Alex C., Ohio, Verified Reviewer

I have personally been using Honest diapers and wipes for 14 months and think they do a fantastic job; they are high quality and absorb liquid well. No complaints from me. The app is very easy to use and to order. The price is not bad when compared to other high-quality diapers. Their customer service is amazing as well.

Bottom Line: Yes, I would recommend this to a friend

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