Theradome

  This company has claimed this profile, is getting alerted on any new customer reviews entering this page, and may engage in dialogue with its customers to address their matters.

Companies cannot pay money or provide goods in order to remove or alter customer reviews.
Theradome

Overall Rating

4.0

86 Customer Reviews

Summary

Theradome is laser hair therapy device worn on the head that claims to provide clinical strength restorative laser hair treatment in the comfort of your own home.

Write a Review

Customer Reviews

4.0 Stars out of 86 Reviews
5 Star:67% 4 Star:9% 3 Star:1% 2 Star:2% 1 Star:19%
78% Recommend This Company
Start your review of Theradome:
Sort Reviews By

Posted on Aug 9, 2015

Expected to pay $20,000, left paying $700

By Jake, Portland, Verified Reviewer

If you're prone to male pattern baldness you're going to go bald no matter what. In my case I took testosterone and started losing hair so needed something to kick start my hair and restore what I have. I've been using it for two months now and would say yes I think it's having an effect. I bought it at Bosley because I was going to do hair restoration for the hair that fell out due to testosterone use and my impatience. I did research on hair restoration and went into Bosley expecting to spend up to 20 grand. I didn't even know about the Theradome. The rep Casey in Austin Texas looked me over and said " if I were you I'd just use the laser treatment". I said "what are you talking about?" And he explained it to me. There's a comb version or helmet. Again I don't have male pattern baldness in my family. So I'm not naturally prone to going bald. Casey said if he were me he would use the Theradome. Also he said if I'm not happy with the results in one year I can bring it back for a full refund and use that towards hair restoration. So this is a guy who knows what he's talking about and could've easily sold me on a hair restoration surgery for thousands of dollars. I walked out with the Theradome and will continue to try it for a year. Using it every other day. You can use it twice a day every day. Your scalp needs time to heal. Just like lifting weights. So that's my experience. Take it for what it's worth.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 8 People Have Voted

Posted on Sep 1, 2015

Absolute Trash

By Howard, San Francisco, CA, Verified Reviewer

I'm a male in my mid twenties. This review is based on my own experience.

A year after getting hair transplant for the upper/front part of my head, I decided to give the Theradome a try to fill in the gaps. My hair surgeon recommended it, and she was in fact featured in the original advertisement.

I used the Theradome for over a year, twice a week, and did not see any improvement. During this time, I did not use any form of Minoxidil. I did, however, continue using 1.25mg of Finasteride, everyday, and have been for several years.

I cataloged/photographed my hair during the time I used this product, using the exact same harsh indoor lighting, no outdoor/external light, and with a fixed tripod. I did not see a single new hair (in the form of peach fuzz, the initial stage for all new hair).

You may ask why I didn't 'double up' on my hair growth chance by also using Minoxidil during this time. I was convinced into thinking the helmet would work just fine on it's own and wanted to test/believe in it's supposed effectiveness.

It would be interesting if someone with the tools and know-how could independently verify the authenticity of the Theradome. Does it really use 678nm laser light at 443 joules? Does it actually promote hair growth with a control group using no other form of medication?

Tamim, and the people working with him, are frauds. If this helmet is so effective, why won't he agree to publish/release his clinical reviews/papers? Very surprising for someone who was a former NASA scientist.

Several weeks ago I filled out a questionnaire administered by Theradome and told them of my dissatisfaction and zero growth. I was contacted on the phone asking for more details. I explained my situation and was told they'd get back to me. I have yet to hear from them.

I sent a request for a refund, and am currently waiting to hear back from support.

Bottom Line: No, I would not recommend this to a friend

Company Response from Theradome Inc.

Feb 1, 2019

Hi Howard,

We're sorry to hear that you have not had a positive experience with your Theradome. We would be very interested in seeing your before and after photos. Please confirm that you received support since leaving this feedback.

We would be happy to discuss with you on +1 855 549 6757 or by email support at support@theradome.com. We look forward to assisting you.

Theradome Customer Care

Helpful Review? 24 People Have Voted

Posted on May 1, 2020

Not worth it for me.

By Celeste D., Brooklyn, NY, Verified Reviewer

I purchased this unit about 2 years ago. I was excited because I saw it on one of the Doctor's shows or something like that. I tried it for a few months, maybe 6 months, because all the reviews said it takes a while to work. It didn't do much for me. I did over 100 treatments, being ever so hopeful. I saw a little grow but my hair started shedding when I discontinued the use of the product. I wish I could get a refund. It cost so much money and 90 days is not enough time to test the product. It might work for some but didn't work for me.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 4 People Have Voted

Posted on Nov 7, 2014

Don't know if it works

By LSF , California

Out of the box, this expensive pice of crap is not working at all. I received it 2 days ago. I read the manual and plugged it in to charge as per directions. I then waited until the light turned green, unplugged it and tried to turn it on. It kept saying "System Paused". So I called the 800 number. The rep said this exact quote, "Well, you know it's kind of a new product and we haven't updated the manuals, so the info in the manual is not correct. You have to charge it for at least 24 hours."

Not great, but OK, so I plugged it back in, for 30 hours. It had flashing disco lights where the charger plugs in the whole time. I unplugged it today, and tried to start it up for first treatment. Here is a list of SOME of the error messages I heard, mostly garbled and unintelligible: "System Paused", "Ready for Calibration", "Checking Temperature", "zero initiating", "22" "23" "24" [and so on every time I touched the button, up to 37].

So I called the 800 line again and was told they will "Kick it over to tech support and someone will get back to you in about 2 days." What the heck? I said never mind that, I want my money back since this thing doesn't even work out of the box. then I was told "My customer service manager will have to call you back in a day or 2." What the heck again?

Not happy. I want my money back. Clearly this is a plastic piece of crap with some lights in it that from what I can see won't even cover my whole head, so how is it supposed to work to begin with?

I find it hard to believe this is made in US, because if it really was, it would have higher quality control prior to shipping and better tech support. I'll repost when this gets resolved. In the meantime don't waste your money.

Bottom Line: No, I would not recommend this to a friend

Company Response from Theradome Inc.

Jan 20, 2019

Hello, we have unfortunately just discovered your HighYa review. Was this matter resolved to your satisfaction?

Theradome Customer Service

Helpful Review? 12 People Have Voted

Posted on Jul 9, 2015

One year using it, did nothing for me.

By Mina , USA

I got Theradome precisely a year ago. Not only has it not stimulated hair growth but it has not improved hair loss at all. I am losing hair at the same rate I was before Theradome, and frankly, based on pictures I have been taking and the way my hair feels, I have way less hair now than when I started. Rubbish.

Bottom Line: No, I would not recommend this to a friend

Company Response from Theradome Inc.

Feb 1, 2019

Hi Mina,

We are sorry that you didn't have a positive experience with your Theradome and have just discovered this review. Theradome does not cause hair loss. We would be very interested in seeing before and after pictures and also knowing what treatment number you are up to (your Theradome helmet can tell you this).

We would be happy to discuss with you on +1 855 549 6757 or by email support at support@theradome.com. We look forward to assisting you.

Theradome Customer Care

Helpful Review? 9 People Have Voted

Posted on Jul 31, 2015

Product is crap, support is crap.

By Justin T , Phoenix, AZ

This product does not charge. It lost all of its battery power and now it never charges no matter how long it's left plugged in.

I also contacted their online live chat support and the rep was a complete flippant jerk.

Someone is well off with this company and this product. Why is Bosley Clinic selling this crap?

Bottom Line: No, I would not recommend this to a friend

Company Response from Theradome Inc.

Feb 1, 2019

Hi Justin

We're sorry to hear that you have not had a positive experience with your Theradome. Please confirm that you received support since leaving this feedback.

We would be happy to discuss with you on +1 855 549 6757 or by email support at support@theradome.com or onsite with one of our chat agents. We look forward to assisting you.

Theradome Customer Care

Helpful Review? 16 People Have Voted

Posted on Jan 3, 2015

UNETHICAL BUSINESS PRACTICES

By Barbara , Pittsburgh, PA

I tried this device. I did not find that it was growing any hair. In fact, quite the opposite. I informed them of this. They told me it was to be expected that I would lose more hair before I started to grow back new hair. I waited a bit longer. It was within the period of time when I could still get my money back. I told them it still wasn't working and that I wanted my money back. They said that instead I should increase the number of times a week I used the device and apply medicated shampoo when I washed my hair. So, being desperate, that is what I did. It still didn't work. By this time, they informed that the period when I could receive a refund had expired. That is the tactic that they employ to cheat customers. DO NOT BUY THIS PRODUCT.

Bottom Line: No, I would not recommend this to a friend

Company Response from Theradome Inc.

Feb 1, 2019

Hi Barbara,

We are sorry that you didn't have a positive experience with your Theradome and have just discovered this review. Please confirm that you have since resolved this matter with our customer care team.

We would be happy to discuss with you at +1 855 549 6757 or by email support at support@theradome.com. We look forward to assisting you.

Theradome Customer Care

Helpful Review? 13 People Have Voted

Posted on Jul 13, 2015

Didn't improve thinning hair at all in 10 months.

By Amy Carter , Twin cities area, MN

The Theradome did not work for me. No improvement whatsoever. In fact, the hair loss has been continuing. I feel duped by their claims.

Bottom Line: No, I would not recommend this to a friend

Company Response from Theradome Inc.

Feb 1, 2019

Hi Kay

We are sorry that you didn't have a positive experience with your Theradome and have just discovered this review.

We would be happy to discuss with you on +1 855 549 6757 or by email support at support@theradome.com. We look forward to assisting you.

Theradome Customer Care

Helpful Review? 9 People Have Voted

Posted on Jul 17, 2015

Does not work

By Pam , New York

I've been using the Theradome twice daily which includes in morning and before bed for almost a year. My hair is still falling out. There is absolutely no hair growing in at all. Don't waste your money.

Bottom Line: No, I would not recommend this to a friend

Company Response from Theradome Inc.

Feb 1, 2019

Hi Pam,

We're sorry to hear that you have not had a positive experience with your Theradome. Theradome is recommended to be used for 20 minutes 2 x per week. We don't recommend twice a day as described.

We would be happy to discuss with you on +1 855 549 6757 or by email support at support@theradome.com or onsite with one of our chat agents. We look forward to assisting you.

Theradome Customer Care

Helpful Review? 13 People Have Voted

Posted on Jul 29, 2015

What a joke.

By George, US, Verified Reviewer

Always follow your instincts. I knew after looking at this piece of crap that I should close the box and return it and I tried doing just that, but was hassled so much in the return process that I figured I'd try it. Big mistake. Noticeably less hair in 30 days, so much so that I was afraid to put it back on my head.

This device is a complete joke, just like the "NASA scientist" that invented it. Maybe he was part of the NASA that was constantly messing up launches and losing multiple million dollar rockets and got fired.

Turn your Theradome on and look at the light pattern. There are overlaps, areas with no coverage, etc.

There should be a class action lawsuit against this company as it is completely fraudulent.

Bottom Line: No, I would not recommend this to a friend

Company Response from Theradome Inc.

Feb 1, 2019

Hi George

We're sorry to hear that you have not had a positive experience with your Theradome. Please confirm that you received support since leaving this feedback. Theradome is recommended by hair restoration surgeons in 36 countries reviving millions of hair follicles. Hair growth takes time to achieve and 30 days is not enough time to measure results. Unhealthy hair can shed when Theradome is first used, making way for follicle stimulation and new hair growth. Theradome does not cause hair loss.

We would be happy to discuss with you on +1 855 549 6757 or by email support at support@theradome.com or onsite with one of our chat agents. We look forward to assisting you.

Theradome Customer Care

Helpful Review? 19 People Have Voted

Posted on Jun 6, 2015

Doesn't work

By John ,

I used it for one year as directed. It did not work for male pattern baldness. This was a complete waste of money.

Bottom Line: No, I would not recommend this to a friend

Company Response from Theradome Inc.

Jan 20, 2019

Hello, we have unfortunately just discovered your HighYa review. Was this matter resolved to your satisfaction?

Theradome Customer Service

Helpful Review? 8 People Have Voted
Showing 67-77 of 86

Our Promise to You

In order to safeguard you and ensure helpfulness and relevance, our compliance team manually assess every customer review before it goes live.

We have a zero-tolerance policy for fake reviews, and companies cannot control or alter any reviews at any time.