HiSmile Reviews

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HiSmile

Overall Rating

3.5

166 Customer Reviews

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Summary

HiSmile offers a peroxide-free alternative to at-home whitening products and promises to give you the same quality of results with less risk of sensitivity and enamel erosion. Most users liked their results, but some still experienced tooth pain and damage.

Pros

  • No peroxide ingredients (less risk of enamel problems)
  • Active ingredients show clinical evidence for whitening

Cons

  • More expensive than other brands
  • Not all users experience results
  • Still led to enamel damage for some customers

Customer Reviews

3.5 Stars out of 166 Reviews
5 Star:56% 4 Star:5% 3 Star:1% 2 Star:6% 1 Star:30%
60% Recommend This Product
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Posted on May 16, 2018

Fabulous!

By Lena, Verified Reviewer

This product is fabulous! I have very sensitive teeth, so it's not easy to get a teeth whitener that won't make them hurt really bad. I mean I do also drink a lot of coffee and do enjoy my red wine too. If I hadn't taken a before and after picture, I probably wouldn't have noticed a difference just by going off the sheet, however, there was a huge difference, I mean really noticeable in a side by side photo comparison! So yeah, I totally believe it's worth the money, and I've told a few people so already.

Bottom Line: Yes, I would recommend this to a friend

Company Response from HiSmile

May 28, 2018

Hi Lena! Thanks for your amazing feedback, I am so happy to hear you are enjoying your Teeth Whitening Kit! Nothing is better than being able to enjoy your daily coffee whilst still being able to maintain your white smile!

Helpful Review? 3 People Have Voted

Posted on May 16, 2018

Love

By Stefani Kay, New York, Verified Reviewer

I really love this product. I was so impressed with the original results, that I signed up for the subscription. When my LED went haywire, I contacted customer s service and I really anticipated a runaround. The rep was very helpful and got a replacement LED out to me super quick. I highly recommend HiSmile. Affordable and effective!

Bottom Line: Yes, I would recommend this to a friend

Company Response from HiSmile

May 28, 2018

Hi Stefani, our subscription service is perfect to keep your teeth white all year round! I am pleased you have subscribed and become part of the HiSmile family! Keep HiSmiling!

Helpful Review? 1 Person Has Voted

Posted on May 13, 2018

Amazing

By Molly Annabella Jackson, Feilding, New Zealand, Verified Reviewer

AMAZING - it's all I can say! I thought I would try HiSmile out for myself to see if it would live up to the hype it gets. And it sure did! I started off with "tingy-coloured" teeth, and now they are white as anything! And as a bonus, the shipping was on time and customer service was also AMAZING.

Bottom Line: Yes, I would recommend this to a friend

Company Response from HiSmile

May 28, 2018

Hey Molly! I am so pleased that you have loved your results with our Teeth Whitening Kit. We appreciate all feedback and to hear you have had such an amazing experience, makes it all worthwhile! Have a lovely day.

Helpful Review? 1 Person Has Voted

Posted on May 9, 2018

Wonderful support

By Sue Burton, United Kingdom, Verified Reviewer

I did say previously a negative result on this product but I just needed to say I have had wonderful support from Erin in Customer Service, and it looks like I might not have been applying the product correctly.

I will definitely continue with HiSmile.

Thank you guys.

Bottom Line: Yes, I would recommend this to a friend

Company Response from HiSmile

May 28, 2018

Hi Sue! Thanks for taking the time to review our product and services. I am so pleased that you were able to continue your HiSmile experience!

Helpful Review? 3 People Have Voted

Posted on May 7, 2018

Very disappointed

By Mrs Julie Ann Sharp, Carlisle, Cumbria, England , Verified Reviewer

I bought this product after I read the reviews and they were all good. I followed the instructions to the letter and found no difference. On the chart, I was around 6 and looked like 6 after the course. I feel like I’ve been conned by this. I might have. I don’t smoke, and I don’t drink tea or coffee or red wine.

Bottom Line: No, I would not recommend this to a friend

Company Response from HiSmile

May 7, 2018

Hi Julie,

I understand how disappointing not seeing results may be. Due to this reason, we have implemented our money back guarantee. If you do not see results of two shades of higher, simply get in contact within 30 days of delivery with your before and after photos with timestamps!

I can see that you have not contacted our customer experience specialists requesting money back. We will happily walk you through the steps and provide you with a helpful solution (help@hismileteeth.com).

We understand that results can vary across individuals and daily lifestyle habits can influence results. I understand that you do not consume tea, coffee or red wine. However other dark foods such as blueberries, chocolate, spreads and other dark foods and drinks can inhibit results. We do not recommend removing these from your diet but to limit the intake to assist in achieving optimal results.

I look forward to assisting you via email!

Helpful Review? 11 People Have Voted

Posted on May 4, 2018

Rubbish

By Caroline Hogan, United Kingdom, Verified Reviewer

Total rip off. Absolute waste of money, not a dot of difference to my teeth and no money back despite sending dated/time stamped photos as requested. Total scam. Do NOT buy! Don’t waste your money. The email I received when I asked about the money back guarantee suggested it must be something I did wrong. I followed instructions exactly and no change whatsoever.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 14 People Have Voted

Posted on Apr 30, 2018

Zero results

By Lisa Marie, New York, Verified Reviewer

This is an internet craze I fell for. I had zero results. I left a one-star review which can't be found on their website. Come to think of it, NO low star ratings can be found anywhere. I left a comment on their Instagram saying it was a “scam,” and they deleted it. I'm pretty sure they pay people to leave good ratings and delete the bad ones. Don't fall for this. I've used Crest 3D strips and those work GREAT. I’ll just go back to those.

Bottom Line: No, I would not recommend this to a friend

Company Response from HiSmile

Apr 30, 2018

Hi Lisa Marie,

Thank you for your review, we appreciate all feedback and can assure you that we do not alter our reviews to obtain a higher rating, they are from real HiSmile customers.

Constructive criticism is essential to benefit our products and all are passed along to our product developers. I would love to hear more from you in regards to your experience with HiSmile. Unfortunately, I am having trouble finding you in our system.

Could you please send an email to help@hismileteeth.com and reference this review and we will be in touch shortly to assist you!

Helpful Review? 14 People Have Voted

Posted on Apr 26, 2018

HiSmile teeth whitener

By Amanda, York, United Kingdom, Verified Reviewer

I Just tried HiSmile, as the reviews on their site where great, so I tried it. I've never smoked and was looking at whitening from a dentist, which is costly, so I thought I would try HiSmile first. For me, there is no improvement, and I used it as instructed. Now it has gone in the bin. I am going back to the dentist.

Bottom Line: No, I would not recommend this to a friend

Company Response from HiSmile

Apr 30, 2018

Hi Amanda,

Thank you for your review. I understand it would be very disappointing that you have not seen the results you were hoping for!

We understand that results vary from customer to customer and like dental treatments, they are not permanent results, and ours are the same. This is due to daily lifestyle choices such as drinking tea, coffee, red wine, or smoking. Dark foods and drinks will stain your teeth that can impact your results. We do recommend limiting the intake of these foods for the six consecutive days while using your Teeth Whitening Kit to assist in achieving optimal results.

Due to this reason, we have implemented our money back guarantee. If you do not see results of two shades of higher, simply get in contact within 30 days of delivery with your before and after results with time stamps and we will happily assist you!

We would love to hear from you - please email help@hismileteeth.com and we will respond shortly.

Helpful Review? 9 People Have Voted

Posted on Apr 19, 2018

Great service

By Jessie Christensen, Denmark, Verified Reviewer

This was my first time ordering from HiSmile, and unfortunately, my order never arrived. I contacted customer service and after a few hours, they responded.

After a few emails, and no order had arrived at my place, they were so kind to send me a new one. It only took a few days, and I had already received my order.

Not often that I have had that great of a service! Thank you HiSmile!

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Apr 8, 2018

5-star service

By Lyndsey Maitland , Scotland, United Kingdom, Verified Reviewer

Great service from the beginning. These products did not make my teeth feel sensitive, which I was worried would happen. I would recommend using HiSmile as the service I received was first class.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Apr 7, 2018

Brilliant customer service!

By Mary, England, United Kingdom, Verified Reviewer

What excellent customer service done by Erin! I commend her for being helpful, efficient, reliable and focused on customer needs. I didn’t get the result that I’ve wanted, but HiSmile is true to their promise about giving your money back if you are not satisfied (of course you have to comply with the requirements needed and provide a proof to qualify). I was amazed at how fast they got my case sorted, and it won’t be possible without the help of Erin. So, thanks a lot to her. Maybe it didn’t work for me this time, but I will definitely keep an eye on their new products in the future.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 3 People Have Voted
Showing 78-88 of 166

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